Hi,
My S3 recently started rebooting on it's own, then turned off completely. When I tried to turn it on, all I get is a flashing Samsung logo.
I have put the phone into download mode and plugged it into my PC via the standard USB cable but Kies doesn't seem to recognize it. It just says "connecting..." then "failed to connect the device".
Ideally I would like to save the photos/videos etc from my phone before I do anything like a firmware update, but at the moment I don't see how I could even perform the update if the device won't connect to the PC.
Also, does anyone know if it's possible to recover data using data recovery software after a firmware update has wiped the memory and restored factory default settings?
Any help would be greatly appreciated!
Thanks in advance
My S3 recently started rebooting on it's own, then turned off completely. When I tried to turn it on, all I get is a flashing Samsung logo.
I have put the phone into download mode and plugged it into my PC via the standard USB cable but Kies doesn't seem to recognize it. It just says "connecting..." then "failed to connect the device".
Ideally I would like to save the photos/videos etc from my phone before I do anything like a firmware update, but at the moment I don't see how I could even perform the update if the device won't connect to the PC.
Also, does anyone know if it's possible to recover data using data recovery software after a firmware update has wiped the memory and restored factory default settings?
Any help would be greatly appreciated!
Thanks in advance