1. General711's Avatar
    Is there a setting or something I can turn on or turn off to prevent a problem with picture files that won't open? This only occurs with certain senders. I get an error message that says "The media content was not included due to a picture resolution or message size restriction." Thanks to anyone who can help.
    01-20-2014 12:15 PM
  2. srkmagnus's Avatar
    Is there a setting or something I can turn on or turn off to prevent a problem with picture files that won't open? This only occurs with certain senders. I get an error message that says "The media content was not included due to a picture resolution or message size restriction." Thanks to anyone who can help.
    Do you know if these senders are using an iPhone? That could be the problem, or more specifically, iMessage.

    Otherwise, you might want to check through the application settings and look for a maximum file size that can be received.
    01-25-2014 10:32 AM

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