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can't connect with kies3 my samsung s3
I've S3, I was able to connect my phone with kies 3, I took backup and all, but few weeks ago it stopped connecting to it, the message I'm getting is as below
Failed to connect the device
Connection or use may be restricted if device access (including writing) is prohibited by your computer's security program, or any other reason.
,pls see image below:--
Actually I was creating guest accounts and users on my windows 7 pc and given access to certain folders ,may be that is causing this issue, though I'm not sure.
Now the problem is I need to get data back to my phone from PC, the data is available as a backup in my kies 3. but now since I'm not able to connect I can't take data back such as contacts etc and I wiped out my phone due to hanging issue.
Pls help me to solve this issue.
My android version is 4.3