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  1. Thread Author  Thread Author    #1  

    Default New T-Mobile customer and I have a question regarding JUMP

    I switched to T-mobile a month ago and bought the G2.
    I joined Jump and realize I can get a new phone in 6 months if I want one.
    Here's my question:

    The G2 REALLY hurts my hand to use it. I have arthritis and nerve damage in my arms/hands that causes me pain when holding the phone for more than a couple of minutes at a time.
    What are my options here? Can I sell the G2 myself and pay off the balance and buy a Moto X and keep JUMP?

    I'm also waiting on my last AT&T bill to submit to T-mobile for ETF pay off.

    I wish I'd bought a smaller device and I'm afraid it's too late and I have to wait until July to replace it.
    Any advice?
  2. #2  

    Default Re: New T-Mobile customer and I have a question regarding JUMP

    You could probably sell it on Swappa.
  3. Thread Author  Thread Author    #3  

    Default Re: New T-Mobile customer and I have a question regarding JUMP

    I realize I can sell it. But doesn't JUMP require I return it? I'm new to the whole no subsidy thing.

    Posted via Android Central App
  4. #4  

    Default Re: New T-Mobile customer and I have a question regarding JUMP

    Jump program has changes coming -
    When new changes kick in you can Jump whenever you want as long as 50% of current device is payed off.
    I LOVE MY AT&T GALAXY NOTE II
  5. #5  

    Default Re: New T-Mobile customer and I have a question regarding JUMP

    Moto X isn't part of JUMP. Because T-Mobile doesn't sell it. You have to buy a device with EIP to use JUMP
  6. Thread Author  Thread Author    #6  

    Default Re: New T-Mobile customer and I have a question regarding JUMP

    After my initial 6 months can I cancel jump and bring my own device?

    Posted via Android Central App
  7. #7  
    sjn5639's Avatar

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    Default Re: New T-Mobile customer and I have a question regarding JUMP

    You can trade in your device and purchase a new device on EIP and keep your JUMP. Or you can sell your device and pay off your EIP and then purchase a new device on EIP and keep your JUMP. The new JUMP program went into effect Sunday and you can switch to it when you purchase a new device if you want but the new program requires half of your device value be paid off prior to upgrading. I would recommend keeping your current JUMP if you have zero down credit.

    Posted via Android Central App
  8. #8  
    sjn5639's Avatar

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    Default Re: New T-Mobile customer and I have a question regarding JUMP

    I'm an not sure when but the new G2 mini and GS4 mini are coming so if you can you might wait for one of them to come out. Also, talk to your sales rep as they may be able to do a warranty exchange due to your phone affecting your arthritis.

    Posted via Android Central App
  9. Thread Author  Thread Author    #9  

    Default Re: New T-Mobile customer and I have a question regarding JUMP

    Thanks. I called Support and explained my dilemma and was told pretty much the only way out of this device is to pay it off and bring my own phone. I'm going to buy a Moto X (if they go on sale again) and Sell the G2 ASAP. A Warranty exchange was out of the question. I'm getting by for now.

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