Froyo Gallery problem

Debo45215

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Mar 7, 2010
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My sister has my old myTouch 3G and has recently gotten the Froyo update. A day or so after she stopped being able to open her gallery to see her pictures/videos. There is no force close, just a black screen and the phone doesn't respond at all. I'm sure a factory reset will fix the issue, but I'd rather she wouldn't have to do that. Also, she's in NY and I'm in SC and she's not a techy person. Anything done to the phone she'd have to do herself and would need pretty simple step-by-step instructions. Thanks for any and all help.