Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 1 of 1
  1. Thread Author  Thread Author    #1  
    fongaboo's Avatar

    1 Posts
    0 Post(s)
    0 Thread(s)

    Default MyTouch 4G Slide stuck at 56k data

    I have an HTC MyTouch 4G Slide that I use with SIMPLE Mobile. In the middle of August, I had my speed throttled due to reaching my monthly data cap. I was told by support that my full speeds would resume once I re-upped. 2-3 days later I re-upped but my speed test app was still showing 56k max speeds, even when I had 3-4 bars and a 4G icon.

    Obviously my WiFi connection works fine at whatever the speed of the router I am connected to.

    That week I happened to go on vacation so I was in both NYC and Boston, so I was using different towers throughout the northeast. Same situation: 4G icon, but capped at 56k speed.

    I have been on the phone with SIMPLE Mobile support for 6-8 calls over the course of almost two weeks trying to resolve this. They say there is no flag on my account limiting my speed. They tried every combination of re-doing APN settings, having me remove the battery and SIM card prior to reboot, and supposedly re-provisioned my data account. They said this might take 24 hours to kick in. But 48 hours later I still was stuck at 56k.

    At that point, they suggested I go to a dealer and replace the SIM card. Before that, I tried a full factory reset for the hell of it. No dice. Just bought a new SIM card and still stuck at 56k.

    Going to call them back, but I figured I'd see what anyone thought about it.

Similar Threads

  1. Galaxy s3 antenna broken (help!!) stuck in roaming mode
    By Jetska J in forum Verizon Galaxy S3
    Replies: 3
    Last Post: 09-04-2013, 02:49 PM
  2. Keyboard issue the period button (.) doesn't work at all
    By nova808 in forum Samsung Galaxy S3
    Replies: 4
    Last Post: 09-04-2013, 02:38 AM
  3. Data and Phone Reception
    By radioman408 in forum Motorola Droid MAXX
    Replies: 1
    Last Post: 09-03-2013, 12:09 PM
  4. LG MOTION 4G screen locks up at incoming call!
    By Gary Phillips in forum Android 4.0 Ice Cream Sandwich
    Replies: 0
    Last Post: 09-03-2013, 11:49 AM
  5. At&t APN settings
    By bloo0153 in forum T-Mobile HTC One
    Replies: 0
    Last Post: 09-03-2013, 11:36 AM

Posting Permissions