Not getting data on either of two Nexus S
So this is odd. My first Nexus S from Best Buy was incapable of getting 3G or Edge data or any data over anything but wi-fi. But I was able to make and receive voice call's. So I called T-Mobile and they thought it was the phone. Went back to Best Buy and got a new Nexus S and a new SIM card. Same issue. T-Mobile has no idea what the problem is. Three different people in 3 calls checked my account and said it was setup right. They also reset my network connection. i have force reset the phone multiple times. Nothing will make it get data in any location over a wide area. The phone has really grown on me though so now I'm not so keen to just take it back and cancel my account. Any ideas?
- 12-19-2010, 05:33 PM #2
- 12-19-2010, 07:10 PM #3
hmmmm... could you maybe try a bunch of devices right at the Best Buy store? Maybe it was just a HUGE batch that didn't work right... try using some of their devices before walking out...Devices: Samsung Nexus S 4.0.1(alpha, of course), Samsung Vibrant 2.3.5 CM7 w/ Glitch Kernel v13, broken HTC Dream, and a Google Cr-48 with Ubuntu 11.10
- 12-19-2010, 07:54 PM #4
- 22 Posts
- CM7 Nightlies
Is this a new activation? I got a new SIM card to replace my old one and couldn't get data. The employee at the TMobile store told me it actually takes a few minutes to a few hours before I would get data, even though I could make calls. I was skeptical, but a few hours later, the data did come back on for my phone.
Thanks for the ideas so far.
It is a new activation and a new account. I had them put a new SIM in the replacement phone but that has not helped.
I could put the sim in my iPhone 4 and see if it works, I would at least get Edge but not 3G on T-Mobiles network.
I dunno, it's really aggravating. I've spent a lot of time trying all sorts of things and talking to T-Mobile and am about to give up on the phone and T-Mobile.
They said it could take up to 48 hours for data to start but that seems really odd unless it's just a T-Mobile thing. Never seen that with any other carrier.
- 12-20-2010, 01:53 AM #6
- 96 Posts
I have no idea why this would work but it did for me after a T-Mobile employee searched their internal forum and suggested it. My problem was the same, a SIM and plan that got data fine on a Vibrant and a G2 suddenly didn't on a Nexus S.
He gave me the SIM unlock code/PUK or whatever it's called. Not the four/six digit one but the emergency one if you get SIM locked. Then I internally entered the wrong SIM PIN a BUNCH of times until it lockeds. Unlocked it with the sequence he gave me and set my PIN again (done within that actual sequence). Voila. Data started working immediately.
I still can't understand why this would help but if you've tried everything else I guess this might be worth a shot too. Cheers, -Pk
- 12-20-2010, 08:45 PM #7
- 12-20-2010, 08:48 PM #8
- 12-20-2010, 11:47 PM #9
- 12-20-2010, 11:59 PM #10