Nexus S restarting during calls

[Grimmy]

Just started using my Nexus S yesterday, and today I made about 6 calls, 4 of which, the phone rebooted during the call.

Trying to determine if this is a software issue or a hardware problem before I send it back. Anyone else had this issue?

 

[Jerry Hildenbrand]

Haven't seen that one yet, and have used about 900 minutes worth of calls. Carry that sucker back to Best Buy.

 

[Baconator]

Contact Samsung and notify them about this issue. They should solve it. Hope this helps. Tell me what they say! Good luck!

 

[Grimmy]

I factory reset and started it without registering my Google Account and made several test calls without issue.



So i've reset it again, and am gradually installing apps. It's been fine so far, but if it happens again, it will be winging it's way back to Carphone Warehouse. I've noticed a few people on the XDA forums are also having the same issue.

It did get the OTA update about 30 mins after I first set it up, it was in the middle of restoring all my apps - perhaps something went screwy after that?

 

[RUSH]

Nothing to start worrying about... Yet.
What you should do is run that bad boy constantly right now to see if it has any other issues. Turn it on and off to see how it operates.

Note; You still have 29 days to return or exchange the phone.

 

[Grimmy]

In the UK we only get 14 days to return (although I still have a few days left).

I haven't really noticed any other issues during usage except for sometimes the back button decides not to light for a few seconds.

 

[miniZ]

Never had the issue, saw your post. In a conversation and BOOM mine does this. I am here to tell you, that.. mine uhh did it too.

 

[Dieter Bohn]

Add me to the list of people who have had the Nexus S reset itself in the middle of a call. Not sure if I can' pin it to any one thing - called via Google Voice and was using a Bluetooth headset, for what that's worth.

Was hoping to depend on / make the Nexus S my main phone for CES. This doesn't fill me with happy thoughts.

 

[xrussx]

I have had this happen twice. Regular call/handset. Wifi on.

 

[RUSH]

Add me to the list of people who have had the Nexus S reset itself in the middle of a call. Not sure if I can' pin it to any one thing - called via Google Voice and was using a Bluetooth headset, for what that's worth.

Was hoping to depend on / make the Nexus S my main phone for CES. This doesn't fill me with happy thoughts.

I'm wondering if we can now official say that the Nexus S have a "Reset" issue, or we need to hear from more members having the same problem.

 

[kngtoledo]

This has happened to me also, but only once it was an incoming call.

 

[iandouglas]

I've had random reboots using Pandora, but none while making calls.

And almost always, these spontaneous reboots seem to have trouble reading "USB Storage" afterward, for finding photos/music. So whenever a reboot happens, I manually reboot a second time, and then everything works just fine.

 

[CommanderElvis]

I have to toss this out. I had a similar problem when I first got my Milestone. Telus finally resolved it with network changes. They said it was an issue in moving from Blackberry to Android. Possibility anyone?

/Now I have to go post this to my thread
//Took 3 tries before I found a tech who could solve it.

 

[Low]

Happen"s to me ever now and then

 

[Jerry Hildenbrand]

SO let's try to see why. Dieter said he was using BT and GVoice. IIRC Dieter also has HSPA in his neck of the woods.

I don't use BT, but do use GVoice. Also no high speed network within 50 miles, and most calls are while running WiFi.

 

[JayPhill89]

random reboots

This is a known issue with all Galaxy S phones. Some people speculate the phone reboots when the phone switches towers while talking on the phone and moving. I've had the phone reboot when I turned off GPS as it was trying to get a lock.

 

[20feetall]

I've had this happen to me about two times so far.

Sent from my Nexus S using Tapatalk

 

[ScooterG]

This is a known issue with all Galaxy S phones. Some people speculate the phone reboots when the phone switches towers while talking on the phone and moving. I've had the phone reboot when I turned off GPS as it was trying to get a lock.

On day 4 with my Nexus S and had my first reset today. WiFi on and connected, in an HSPA+ area, BT off, GPS on, using Google Voice. I've had a Vibrant since day one and never had or heard about this issue.

 

[amason]

I'm having this problem too.

Just made four calls in a row and each one the phone reset, full boot screen and reload. I'm very unhappy about this.

No bluetooth.
WIFI and GPS enabled but not connected.

 

[RUSH]

I believe this problem is related to a software issue. Those who are affected with the reset bug should make a complaint to either their carrier, or to the manufacturing company(in my own opinion).