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Re: is it possible
well the phone has never been rooted before, it even has its original firmware so i dont think it could be a software problem but i opened the phone up thinking maybe it was some issue of the button not meeting the phone but what i found was there are actual button once you remove the faceplate and i tried pushing them and it still didn't work. lets just say its been misused...for a long time.
Its ok though, thanks for your response, i think we're just going to send it to some place to get it repaired.