- 18 Posts
So I got a text from TMo telling me that I can check my minutes by dialing #min#. But I ALWAYS get the same responce when I use that 'short code': "You have 000 included mins remaining. Addl mins are charged at $0.00 a min. Your $30 UL Web and Text is active until --/--/2012."
I'm on the $30 @ month 100 mins unlimited text and data plan. Using a Nexus 4 unloced, not a TMo phone. I've had several tickets submitted and chatted many times with Customer Service and the problem remains. I even have the TMo "myaccount" app and it shows the same; 000 mins remaining. I do hve minutes left and CS confirms that but they always tell me to 'wait 72 hours and try again'. Well, I've waited, and waited and waited and.... you get the idea.
Does this 'feature' work for anyone else with a non-TMo phone?? They seem to be unable to fix the problem with mine. Maybe it's just that it was not sold by TMo; but in that case they shouldn't send me texts saying I can use that feature. Does this work for anyone???
- 12-22-2012, 08:26 PM #2
- 12-22-2012, 08:45 PM #3
- 136 Posts
Re: #MIN# ?
I have the same plan, but it shows up fine in the My Account app. Not sure why yours is having issues...
Sent from my Nexus 4Motorola DROID A855 (Retired) / Samsung Fascinate SCH-I500 (Sold) / Samsung Galaxy Nexus SCH-I515 (Sold) / Samsung Galaxy Note SGH-I717 (Sold) / LGE Nexus 4 E960 (Retired) / LGE Nexus 5 D820 / HTC DROID DNA 6435LVW / Samsung Nexus 10
- 12-27-2012, 09:33 PM #4
- 21 Posts
Re: #MIN# ?
Same plan here, non T-Mobile nexus 4.
I've never called to check minutes.
I just downloaded the "T-Mobile MyAccount" app.
Here's the app for anyone if they're looking for it ..... https://play.google.com/store/apps/d...e.pr.mytmobile
It works great for me.
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