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  1. Thread Author  Thread Author    #1  

    Default T-Mobile: Jump program is not working????

    Well I just went to 2 T-Mobile stores in the Pittsburgh area because I am eligible to jump. At both stores it was confirm I could but suppose that JUMP button on the screen is not working. Both stores told me I was the first to come in for this jump crap. I also talked to T-Mobile on the phone and they confirmed I could jump but don't know why their system is not working. The manager at the one store is suppose to call me tomorrow and find out what the problem is. This does not impress me. Has anyone else heard of this crap or has it happened to you. I wasted 2 hours with traveling and bull. I am not I happy😬😬😬😬😬😬

    Sent from my Nexus 7 using Tapatalk
    Last edited by NotJustAPhone; 01-23-2014 at 02:04 PM.
  2. #2  

    Default Re: Jump program is not working????

    Did you go to corporate stores?

    Also looks like you are not the only one




    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  3. Thread Author  Thread Author    #3  

    Default Re: Jump program is not working????

    Thanks for the link. I hopefully will hear from the manager today. The clerk talked to him last night and said he will call me and talk to corporate. Keeping my fingers crossed.

    Sent from my B1-710 using Tapatalk
  4. Thread Author  Thread Author    #4  

    Default Re: Jump program is not working????

    I believe it was a corporate store.?

    Sent from my B1-710 using Tapatalk
  5. #5  

    Default Re: Jump program is not working????

    Quote Originally Posted by techiecappydog View Post
    I believe it was a corporate store.?

    Sent from my B1-710 using Tapatalk
    You can check here. The Magenta ones are tmobile corporate , blue are third party retailers.




    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  6. #6  

    Default Re: Jump program is not working????

    Have you been on the program for 6 month? My button is greyed out currently until April.
  7. Thread Author  Thread Author    #7  

    Default Re: Jump program is not working????

    Quote Originally Posted by jscholz22 View Post
    Have you been on the program for 6 month? My button is greyed out currently until April.
    Yes I am verified at two stores and over the phone. My jump was available January 20th

    Sent from my B1-710 using Tapatalk
  8. Thread Author  Thread Author    #8  

    Default Re: Jump program is not working????

    Quote Originally Posted by dpham00 View Post
    You can check here. The Magenta ones are tmobile corporate , blue are third party retailers.




    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Thank you!!;-)

    Sent from my B1-710 using Tapatalk
  9. Thread Author  Thread Author    #9  

    Default Re: Jump program is not working????

    Yep they were corporate stores

    Sent from my B1-710 using Tapatalk
  10. #10  

    Default Re: Jump program is not working????

    I thought nobody could jump until April?

    LG G2
  11. Thread Author  Thread Author    #11  

    Default Re: T-Mobile: Jump program is not working????

    Nope 6 months...I started jump in July..they have confirmed it

    Sent from my B1-710 using Tapatalk
  12. Thread Author  Thread Author    #12  

    Default Re: T-Mobile: Jump program is not working????

    Well just confirmed T-Mobile is having an issue with jump program.. They are try to find out the problem. They have received numerous calls and are aware of it. They gave me a 10.00 credit so far but I am not done yet. They are to call me again tomorrow with updates . we all see. Some day I will get my new Sony Xperia Z1S. Anyone else talk to them with this problem??

    Sent from my Nexus 7 using Tapatalk
  13. #13  

    Default Re: T-Mobile: Jump program is not working????

    Sounds like they are working on it.. First jumps so they are working out the kinks.. Can't beat free money .

    Sent from my T-Mobile Note 3 using AC Forums.
  14. Thread Author  Thread Author    #14  

    Default Re: T-Mobile: Jump program is not working????

    Hopefully in 24 hours but it is frustrating knowing you can get a new toy but just can't. I will try to be patient. 10 bucks is better than nothing😉

    Sent from my Nexus 7 using Tapatalk
  15. #15  

    Default Re: T-Mobile: Jump program is not working????

    Same thing happened to me. I was eligible and when I went to the store I was told the same thing. Jump button is not working. This was 2 days ago. Called back today and they are still working on it apparently. I was told anywhere from 1 hour to 72 hours so go figure lol.
  16. Thread Author  Thread Author    #16  

    Default Re: T-Mobile: Jump program is not working????

    Glad to hear I am not the only one. I went on Wednesday. They are supposed to call me tonight with an update. Will keep you updated.

    Give your furry friend a hug today!😀
  17. #17  

    Default Re: T-Mobile: Jump program is not working????

    Quote Originally Posted by techiecappydog View Post
    Glad to hear I am not the only one. I went on Wednesday. They are supposed to call me tonight with an update. Will keep you updated.

    Give your furry friend a hug today!��
    Yeah I went Wednesday as well. I called in to customer support to find out if it was all T-Mobile stores having this issue and I was told yes. So the tier 3 tech told me he will have people trying to get this resolved sooner than later.

    Def let me know if you hear anything and I will do the same.
  18. Thread Author  Thread Author    #18  

    Default Re: T-Mobile: Jump program is not working????

    Sure will. This is crazy. You would think the govt. Designed their software😀

    Give your furry friend a hug today!😀
  19. Thread Author  Thread Author    #19  

    Default Re: T-Mobile: Jump program is not working????

    Have you from them today??

    Give your furry friend a hug today!😀
  20. Thread Author  Thread Author    #20  

    Default Re: T-Mobile: Jump program is not working????

    Just talked to my local tmobile and they have no eta when it will be working...this is sad for major corporation

    Give your furry friend a hug today!😀
    Last edited by techiecappydog; 01-24-2014 at 04:32 PM.
  21. Thread Author  Thread Author    #21  

    Default Re: T-Mobile: Jump program is not working????

    You know what we need, we need to get some one like android central to look into this and maybe they would get their butts moving on it. They start getting some bad PR on it maybe the big dude would do something about it.

    Give your furry friend a hug today!😀


    Give your furry friend a hug today!😀
  22. Thread Author  Thread Author    #22  

    Default Re: T-Mobile: Jump program is not working????

    Just sent a story tip off to android central. Maybe we will see some results

    Give your furry friend a hug today!😀
  23. #23  

    Arrow Re: T-Mobile: Jump program is not working????

    I called my local store as we'll and they told me they still haven't heard back from tech support.

    This sucks because I ordered new cases for my fiancé and myself prior to picking up the phones so that I can have them protected from out of the box. Now I have cases sitting around that we can't even use. And on top of that we wiped our phones prior to walking into the store. I have backups it's just a PITA to restore it then have to wipe it when they decide to fix the issue. I am sure it's something so simple in the code that is broken.
  24. Thread Author  Thread Author    #24  

    Default Re: T-Mobile: Jump program is not working????

    I agree. This sucks. What phone are you "jumping" to. I am trying for the new Sony xperia z1s. Just curious.

    Give your furry friend a hug today!😀
  25. Thread Author  Thread Author    #25  

    Default Re: T-Mobile: Jump program is not working????

    I started a partial wipe and stopped for now.

    Give your furry friend a hug today!😀
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