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  1. Thread Author  Thread Author    #1  

    Default T mobile phone return

    So I recently purchased a galaxy s4 from tmobile loved the phone at first. But than I updated to 4.4.2 kitkat and now my battery life is awful, will t mobile exchange my phone for another that is running 4.3 out of box? Only has been about 3 days?

    Posted via Android Central App
  2. #2  

    Default Re: T mobile phone return

    Just tell tmobile that you have a defective device due to bad battery life. They should provide you with a new replacement since you are within the return period

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  3. Thread Author  Thread Author    #3  

    Default Re: T mobile phone return

    Quote Originally Posted by dpham00 View Post
    Just tell tmobile that you have a defective device due to bad battery life. They should provide you with a new replacement since you are within the return period

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

    Will they make me pay a restock fee?

    Posted via Android Central App
  4. #4  

    Default Re: T mobile phone return

    Quote Originally Posted by PNW Love View Post
    Will they make me pay a restock fee?

    Posted via Android Central App
    I would think they'd waive it since the device is defective.

    Sent from my T-Mobile Note 3 using AC Forums.
  5. Thread Author  Thread Author    #5  

    Default Re: T mobile phone return

    Quote Originally Posted by Almeuit View Post
    I would think they'd waive it since the device is defective.

    Sent from my T-Mobile Note 3 using AC Forums.
    I sure hope so, do you know if I will need to bring all the stuff that came with the phone?

    Posted via Android Central App
  6. #6  

    Default Re: T mobile phone return

    Quote Originally Posted by PNW Love View Post
    I sure hope so, do you know if I will need to bring all the stuff that came with the phone?

    Posted via Android Central App
    Yes you would need to return everything if you want a retail box replacement. If not they can provide you a refurbished then you can just turn in the phone itself.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  7. Thread Author  Thread Author    #7  

    Default Re: T mobile phone return

    Alright thanks everyone

    Posted via Android Central App
  8. #8  

    Default Re: T mobile phone return

    Quote Originally Posted by PNW Love View Post
    So I recently purchased a galaxy s4 from tmobile loved the phone at first. But than I updated to 4.4.2 kitkat and now my battery life is awful,...
    Have you tried a factory reset?

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