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  1. Thread Author  Thread Author    #1  
    Closingracer's Avatar
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    Default T-Mobile: Shady Way of making me pay for Jump?

    I Signed up to T-mobile a week ago and brought my own device the Nexus 5 but found out Service in my house was still terrible 5-6 years later and had no Wifi calling... So this week I got a Galaxy note 3 from T-mobile and "upgraded" ( I probably would of canceled my service then start fresh but i wanted to keep my unlimited Data for $20). When the rep did this She said she HAD to put the insurance onto my account for her to upgrade my phone which it sounds like a bunch of baloney to me. Fortunately now i think it is a good idea to keep it so i can upgrade to the Note 4 in the fall + If I ever lose or get it stolen i have the option to pay $175 for the phone vs paying off the EIP + a new phone.
  2. #2  

    Default Re: Shady Way of making me pay for Jump?

    Insurance is to make sure when you trade in, there wouldn't be any problem if it's a bit damaged.

    Other carriers simply say "trade in need to be in good condition", tmobile just made sure of it by asking for insurance.

    @T-Mobile GN3
  3. Thread Author  Thread Author    #3  
    Closingracer's Avatar
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    Default Re: Shady Way of making me pay for Jump?

    Yea but I never asked for it.... Initially I was just going to go without jump or insurance

    Sent from my SM-N900T using Tapatalk
  4. #4  

    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    Yea but I never asked for it.... Initially I was just going to go without jump or insurance

    Sent from my SM-N900T using Tapatalk
    When I got my phone from T-Mobile the rep at the store told me they had to put JUMP on it at the store, but I could call and drop it. I called and canceled the JUMP when I got home.

    Sent from my Nexus 7 using Tapatalk
  5. Thread Author  Thread Author    #5  
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    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by DolphinDroid View Post
    When I got my phone from T-Mobile the rep at the store told me they had to put JUMP on it at the store, but I could call and drop it. I called and canceled the JUMP when I got home.

    Sent from my Nexus 7 using Tapatalk

    They said the same for me but to me it sounded shady... To me it just sounds another way to sell me a service and they hoped i forget later to turn it off...
  6. #6  

    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    They said the same for me but to me it sounded shady... To me it just sounds another way to sell me a service and they hoped i forget later to turn it off...
    Agreed.

    Sent from my Nexus 7 using Tapatalk
  7. #7  

    Default Re: Shady Way of making me pay for Jump?

    They have to put jump on. You can cancel right away though so it doesn't charge.. They did this when I moved to T-Mobile and also when I went to the Note 3.

    Sent from my T-Mobile Note 3 using AC Forums.
  8. Thread Author  Thread Author    #8  
    Closingracer's Avatar
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    Default Shady Way of making me pay for Jump?

    Why do they "have" to AT&T sure doesn't .... There is no technological reason why it is required


    Sent from my iPad using Tapatalk
  9. #9  

    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    Why do they "have" to AT&T sure doesn't .... There is no technological reason why it is required


    Sent from my iPad using Tapatalk
    Simple they want people to use jump.. Plain and simple. They also have shown me how the system adds it automatically.. So they really can't do anything about it.

    It really isn't that big of a deal. You can take it off right away and not be charged. I've done it when I bought the HTC One and when I switched to the Note 3. Simply got in the parking lot, logged into my account, removed. Now if they charged you right away for it then I'd agree that would be unfair... But they don't.

    Sent from my T-Mobile Note 3 using AC Forums.
  10. #10  

    Default Re: T-Mobile: Shady Way of making me pay for Jump?

    It still is a bit shady especially for some who don't pay attention to details and just pay the bill. TMobile is probably banking on this

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  11. Thread Author  Thread Author    #11  
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    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Almeuit View Post
    Simple they want people to use jump.. Plain and simple. They also have shown me how the system adds it automatically.. So they really can't do anything about it.

    It really isn't that big of a deal. You can take it off right away and not be charged. I've done it when I bought the HTC One and when I switched to the Note 3. Simply got in the parking lot, logged into my account, removed. Now if they charged you right away for it then I'd agree that would be unfair... But they don't.

    Sent from my T-Mobile Note 3 using AC Forums.
    It is still shady though..... AT&T, Verizon, sprint, and I know online t-mobile doesn't require you to buy insurance or anything to buy a phone or upgrade.


    The same lady who did my upgrade signed me up with service the week before and said she "had" to put insurance onto my plan even through I brought my own device to the network which wouldn't even cover it since I brought it to t-mobile.

    Sent from my SM-N900T using Tapatalk
  12. #12  

    Default Re: T-Mobile: Shady Way of making me pay for Jump?

    I guess so. I tend to not care since I can simply remove it and be on my way with awesome cheap service.

    Sent from my T-Mobile Note 3 using AC Forums.
  13. Thread Author  Thread Author    #13  
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    Default Re: T-Mobile: Shady Way of making me pay for Jump?

    Quote Originally Posted by Almeuit View Post
    I guess so. I tend to not care since I can simply remove it and be on my way with awesome cheap service.

    Sent from my T-Mobile Note 3 using AC Forums.


    In the end I decided to keep since I love upgrading my phones but still don't like how they forced it upon us to turn it off and "requires" it


    Sent from my iPad using Tapatalk
  14. #14  

    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    It is still shady though..... AT&T, Verizon, sprint, and I know online t-mobile doesn't require you to buy insurance or anything to buy a phone or upgrade.


    The same lady who did my upgrade signed me up with service the week before and said she "had" to put insurance onto my plan even through I brought my own device to the network which wouldn't even cover it since I brought it to t-mobile.

    Sent from my SM-N900T using Tapatalk
    Verizon requires you to add a data plan to the legacy family share plan even for basic phones when activating. You can later remove the data plan on basic phones but smartphones must have a data plan.

    Although Verizon isn't known for customer friendly policies anyway

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  15. #15  
    Lee_Bo's Avatar
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    Default Re: Shady Way of making me pay for Jump?

    Well, T-Mobile isn't AT&T, Verizon or Sprint. Just because one carrier does or does not do something doesn't mean they are all going to follow. If that were the case, AT&T, Verizon and Sprint would be offering unlimited data plans, but that ain't (yes, I know it's not a word) happening.

    When I ported all 4 of my lines to Tmo after many years with Verizon, the rep said she had to add Jump but I could take it off. When she explained what Jump is, it was no brainer. I kept it.

    I don't think this is shady at all. I think it's a good business practice. It gives you time to think about it before you decide if you don't want it. Because law of averages states that as soon as you call and remove it from your account, something IS going to happen to your device, at which point you're screwed. :-)
    VDub2174 likes this.
  16. Thread Author  Thread Author    #16  
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    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Android_Lee View Post
    Well, T-Mobile isn't AT&T, Verizon or Sprint. Just because one carrier does or does not do something doesn't mean they are all going to follow. If that were the case, AT&T, Verizon and Sprint would be offering unlimited data plans, but that ain't (yes, I know it's not a word) happening.

    When I ported all 4 of my lines to Tmo after many years with Verizon, the rep said she had to add Jump but I could take it off. When she explained what Jump is, it was no brainer. I kept it.

    I don't think this is shady at all. I think it's a good business practice. It gives you time to think about it before you decide if you don't want it. Because law of averages states that as soon as you call and remove it from your account, something IS going to happen to your device, at which point you're screwed. :-)
    You have 14 days to add it yourself..... A "feature" shouldn't be required to be put on your plan specially if you have to pay for it.... The only reason it is so that they can charge you more money out of pocket. It's my choice to add it not their job to put it on and make me turn it off. It is shady no matter how you look at it

    Sent from my SM-N900T
  17. #17  

    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    You have 14 days to add it yourself..... A "feature" shouldn't be required to be put on your plan specially if you have to pay for it.... The only reason it is so that they can charge you more money out of pocket. It's my choice to add it not their job to put it on and make me turn it off. It is shady no matter how you look at it

    Sent from my SM-N900T
    But... It doesn't charge you. That's the point. If it did right away I'd agree with you.. But it doesn't.. You have plenty of time to remove it if you don't want it. Also we all have said the reps totally explained it out to us so they aren't hiding it from the customer.

    This is no different than most deals out there... Not even in wireless but other businesses where you get a free trial... And after... They charge you if you don't cancel. Same with Jump... If you keep it for the 2nd month they'll charge you... If you remove before.. No charge. .

    Sent from my T-Mobile Note 3 using AC Forums.
  18. Thread Author  Thread Author    #18  
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    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Almeuit View Post
    But... It doesn't charge you. That's the point. If it did right away I'd agree with you.. But it doesn't.. You have plenty of time to remove it if you don't want it as we all have said the reps totally explained it out to us so they aren't hiding it from the customer.

    This is no different than most deals out there... Not even in wireless but other businesses where you get a free trial... And after... They charge you if you don't cancel. Same with Jump... If you keep it for the 2nd month they'll charge you... If you remove before.. No charge. .

    Sent from my T-Mobile Note 3 using AC Forums.
    Still shady..... It's there hoping people forget.. Needing to add it to upgrade is total BS no other way to spin it. Any other wireless carrier allows you to upgrade with no BS claim that they have to add x to your plan that we hope you forget to cancel to upgrade your phone

    Sent from my SM-P600 using Tapatalk
  19. #19  

    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    Still shady..... It's there hoping people forget.. Needing to add it to upgrade is total BS no other way to spin it. Any other wireless carrier allows you to upgrade with no BS claim that they have to add x to your plan that we hope you forget to cancel to upgrade your phone

    Sent from my SM-P600 using Tapatalk
    Not really shady. All free trials do this as well. Spotify, Google music, amazon, Netflix. Free trial.. Fail to end? Charged.

    People expect to much from carriers. Other businesses have been doing this for so long yet no one was bothered.

    Sent from my T-Mobile Note 3 using AC Forums.
  20. Thread Author  Thread Author    #20  
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    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Almeuit View Post
    Not really shady. All free trials do this as well. Spotify, Google music, amazon, Netflix. Free trial.. Fail to end? Charged.

    People expect to much from carriers. Other businesses have been doing this for so long yet no one was bothered.

    Sent from my T-Mobile Note 3 using AC Forums.
    You signed up for those because you wanted to use those services .... You did NOT ask for insurance and they REQUIRE it to upgrade your phone it is BS shady tactics and if it wasn't for the fact it is cheaper I would go back to AT&T

    Sent from my SM-P600 using Tapatalk
  21. #21  

    Default Re: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    You signed up for those because you wanted to use those services .... You did NOT ask for insurance and they REQUIRE it to upgrade your phone it is BS shady tactics and if it wasn't for the fact it is cheaper I would go back to AT&T

    Sent from my SM-P600 using Tapatalk
    It is a requirement for the service.. You want the service you get the free trial... Which you are told about and have a month to cancel before being charged... Therefore it's your fault if you don't do it.. No different than any other trial.

    Sent from my T-Mobile Note 3 using AC Forums.
  22. #22  

    Default Re: T-Mobile: Shady Way of making me pay for Jump?

    Oh and yeah as you said you want the service.. Well you want T-Mobile? Same thing as wanting to try Netflix... You want the service.

    Sent from my T-Mobile Note 3 using AC Forums.
  23. Thread Author  Thread Author    #23  
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    Default Re: T-Mobile: Shady Way of making me pay for Jump?

    Quote Originally Posted by Almeuit View Post
    Oh and yeah as you said you want the service.. Well you want T-Mobile? Same thing as wanting to try Netflix... You want the service.

    Sent from my T-Mobile Note 3 using AC Forums.
    I want the service not the BS insurance that is "required" but really isn't still shady no matter how you want to spin it

    Sent from my SM-P600 using Tapatalk
  24. #24  

    Default Re: T-Mobile: Shady Way of making me pay for Jump?

    Quote Originally Posted by Closingracer View Post
    I want the service not the BS insurance that is "required" but really isn't still shady no matter how you want to spin it

    Sent from my SM-P600 using Tapatalk
    Not really. You want Netflix? Free trial and charge after. You want T-Mobile? Insurance free trial charge after if not canceled and you're told this upon purchase so you are aware.. It's not hidden from you so no surprise on your bill if you don't cancel.

    It obviously doesn't bother you as bad as you're making it sound since you're staying with T-Mobile rather than compensating with AT&T by using a lower data plan or something. T-Mobile must be doing something right for you to want to stay.


    Sent from my T-Mobile Note 3 using AC Forums.
  25. #25  
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    Default Re: T-Mobile: Shady Way of making me pay for Jump?

    Op, you had the option to opt out by not switching to TMo. Once the rep said you HAD to, there was your chance to say no thanks, and walk away.

    From a Liquid Nexus 5
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