Okay so recently I helped a friend of mine try and transition to the new JUMP on demand plan. Now they currently have the JUMP plan where as long as you pay 50% of the phone cost then you can upgrade(basically keep the phone for a year). Now from what it seems is that with JUMP on demand, is that even though it hasn't been quite one year yet, they should still be able to trade in their current phone and be able to transition to the new JUMP on demand plan, no?
When we got to the store the sales rep basically said that they would have to pay off the remaining cost of the phone then they could transition, however isn't that the point of giving them the phone back?
If you look here...
[link removed by mod]
the last question seems to prove that if we just turn in the phone then we should just be able to transition to the new plan. Maybe I'm crazy but that's what I get out of it. Any help is appreciated!
When we got to the store the sales rep basically said that they would have to pay off the remaining cost of the phone then they could transition, however isn't that the point of giving them the phone back?
If you look here...
[link removed by mod]
the last question seems to prove that if we just turn in the phone then we should just be able to transition to the new plan. Maybe I'm crazy but that's what I get out of it. Any help is appreciated!
Last edited by a moderator: