I am on the T-M $30/month prepaid plan and have been enrolled in the autopay system for the past 12 months. Everything has worked as expected until today. I received a text message from T-M stating that my account was past due and my account was now inactive. I had to contact T-M and make a manual payment using the same credit card I have used for autopay. My service was quickly restored after the manual payment, but why did the T-M system fail to process the autopay transaction for this month? I spoke to six different people at T-M including a "payment supervisor" and none of them had a clue. They see my 12 month auto payment history and the manual payment that was processed today, but can't explain why autopay failed. BTW, autopay is still active on my account. They tried to blame my credit card company, but they couldn't support that claim with a "declined charge" on file. When I told them I made the manual payment with the same CC I use for autopay, the supervisor asked "can we help you with something else today?" The "un-carrier" needs to get its act together.
If you are enrolled in autopay, I recommend you check your account to see if this option is still active.
If you are enrolled in autopay, I recommend you check your account to see if this option is still active.