My screen doesn't recognize my hand...only my s pen.

[themrhays]

Earlier today, when I pulled out my GN3, I couldn't manipulate the screen with my fingers, unlock ... anything. However the s pen works fine. I called Samsung tech and they had me hard factory restart, start in safe mode, as well as toggle some settings to no avail. I called ATT and they went through the exact same things with me. My question is has anyone else experienced this? I have not dropped my phone nor has it been exposed it to liquids or humid environments, so I have no clue why my pen would work, and my fingers wouldn't. Please help if you can.

 

[perithimus]

Sounds like maybe the digitizer went bad. There is an spen pad behind the lcd I believe which allows the spen to work.

 

[themrhays]

Thanks I called ATT last night they are sending me a new one under warranty thank god...

 

[Ramsport03]

There's a setting In the s-pen section for the screen only recognizing the pen or both your finger and s-pen.

Sent from my SAMSUNG-SM-N900A using AC Forums mobile app

 

[Matthew Stout1]

I wonder if you could give more specific information about the location of this setting? I'm unable to locate it on my GN3.

Thanks!

 

[Loreana Thompson]

Same thing happened to me today. And I also replied wtf i didn't even drop it

 

[rjm_robin]

I have had both the Note II and Note 4. That's odd. Must be a Note 3 hardware bug. Nothing like that ever happened. Knock on wood.

I have BOTH extended warranties on my Note 4. Just in case. (I sure hope they won't give you a refurbished one, because there's no guarantee that it will be "new." Even with my two warranties for two years, no assurance of a new handset.)

rjm

Sent via my most phabulous phablet, the Galaxy Note 4

 

[Matt Behnken]

There's a setting In the s-pen section for the screen only recognizing the pen or both your finger and s-pen.

Sent from my SAMSUNG-SM-N900A using AC Forums mobile app

I've only seen this setting in action memo

Posted via Android Central App

 

[Saudi Gent]

Hi. I had this problem last night. Note 3 screen touch does not recognize fingers, only workd with the pen. I came here looking for a solution but didn't so I decided to buy a Note 4.

Now, I found a solution you may wanna try. What I did was that I switched the device off, went to sleep, switched it back on this morning and now i am using my fingers writing these lines!

Wish you luck.

 

[Andrew Heeter]

Tried this last night to no avail. Uggghhhhh! :'(

 

[Ahmed Gamal5]

Sounds like maybe the digitizer went bad. There is an spen pad behind the lcd I believe which allows the spen to work.

Is the digitizer is the problem of this situation please answere

 

[nthiweezy]

Is the digitizer is the problem of this situation please answere

any solution to the above problem?

 

[B. Diddy]

Welcome to Android Central! The solution is to get the touchscreen/digitizer replaced. The S Pen works a different way, so that can still work even when the screen isn't registering touches by your finger.

 

[Duck who Said]

welcome to android central! The solution is to get the touchscreen/digitizer replaced. The s pen works a different way, so that can still work even when the screen isn't registering touches by your finger.

i restarted mine and it works fine now! Try to restart first!

 

[Duck who Said]

Earlier today, when I pulled out my GN3, I couldn't manipulate the screen with my fingers, unlock ... anything. However the s pen works fine. I called Samsung tech and they had me hard factory restart, start in safe mode, as well as toggle some settings to no avail. I called ATT and they went through the exact same things with me. My question is has anyone else experienced this? I have not dropped my phone nor has it been exposed it to liquids or humid environments, so I have no clue why my pen would work, and my fingers wouldn't. Please help if you can.

I used the pen to RESTART and now it works fine!

 

[B. Diddy]

i restarted mine and it works fine now! Try to restart first!

Glad it worked for you, but if you look at the OP of this thread, they had already tried all kinds of restarts, including a factory reset.