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  1. Thread Author  Thread Author    #1  

    Default Google Play Store- Connection Time Out- Retry?

    I'm not able to connect to the play store.. It says "connection Timed Out"... Retry.. AT&T Samsung Note 3
    I have cleared the cache, data, force stop also uninstalled play store updates, Checked time and date, and everything else I can find in searches to do..
    The strange thing is it still auto updates and I can type in the search bar on the play store search option and open it that way...
    I've tried it with WiFi and network but nothing works.. Continue to get, "Connection Timed Out"... Retry..
    Running Nova Prime Launcher..
    I have done system backups in nova but not sure what I will loose if I do a restore..
    Any help appreciated...
    Thanks....
  2. Thread Author  Thread Author    #2  

    Default Re: Google Play Store- Connection Time Out- Retry?

    175 views and not one reply...
    Really?
  3. #3  

    Default Re: Google Play Store- Connection Time Out- Retry?

    You mentioned you cleared the cache... What I'd try first is clearing the whole systems cache and proceed from there. Could clear up possible glitches causing your issue

    Wipe cache partition
    If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.
    *
    To wipe the cache partition, follow these steps:
    *
    Turn off the device.
    Press and hold the following three buttons at the same time:

    Volume Up key
    Home key
    Power key

    When 'GALAXY Note 3' appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
    When the Android System Recovery screen appears, release the Volume Up and Home keys.
    Press the Volume Down key to highlight 'wipe cache partition.'
    Press the Power key to select and wipe the cache.
    With 'reboot system now' highlighted, press the Power key to restart the device.

    My Evo lte Filling the shoes of my HTC One
    Owner of a replacement Htc One... Till something better comes along
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  4. Thread Author  Thread Author    #4  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by ffejjj View Post
    You mentioned you cleared the cache... What I'd try first is clearing the whole systems cache and proceed from there. Could clear up possible glitches causing your issue

    Wipe cache partition
    If the phone is not working correctly, you may need to master reset it and also clear the cache partition. These two resets clear different parts of the phone storage. Unlike a master reset, wiping the cache partition does not delete your personal data.
    *
    To wipe the cache partition, follow these steps:
    *
    Turn off the device.
    Press and hold the following three buttons at the same time:

    Volume Up key
    Home key
    Power key

    When 'GALAXY Note 3' appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
    When the Android System Recovery screen appears, release the Volume Up and Home keys.
    Press the Volume Down key to highlight 'wipe cache partition.'
    Press the Power key to select and wipe the cache.
    With 'reboot system now' highlighted, press the Power key to restart the device.

    My Evo lte Filling the shoes of my HTC One

    Thanks for your help but that also failed to fix the problem..
  5. #5  
    Golfdriver97's Avatar

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    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Sonnydigs View Post
    Thanks for your help but that also failed to fix the problem..
    Try resetting app references in Settings> application manager> menu> reset app preferences. Sometimes this help with Play issues.

    From a Sprint Moto X using AC Forums app

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
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  6. Thread Author  Thread Author    #6  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Golfdriver97 View Post
    Try resetting app references in Settings> application manager> menu> reset app preferences. Sometimes this help with Play issues.

    From a Sprint Moto X using AC Forums app
    Thanks...
    Just tried that with no luck..
    If I do a system restore will I loose all my apps, page layouts, my music and photos??
    Thanks..
  7. #7  
    Golfdriver97's Avatar

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    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Sonnydigs View Post
    Thanks...
    Just tried that with no luck..
    If I do a system restore will I loose all my apps, page layouts, my music and photos??
    Thanks..
    Apps and data, yes. Most of the other stuff, it would be a good idea to back it up

    From a Sprint Moto X using AC Forums app

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
    When I let go of what I am, I become what I might be - Lao Tzu
    Community Guidelines and also here
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  8. Thread Author  Thread Author    #8  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Golfdriver97 View Post
    Apps and data, yes. Most of the other stuff, it would be a good idea to back it up

    From a Sprint Moto X using AC Forums app
    Thanks, not sure I want to hassle with it..
    I still receive my app updates and I can go to the search bar on the play store and get in that way..
    That's what is so confusing that it all works but a bit of hassle getting into it.. Auto update still working fine as said..
  9. #9  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Ok...this may sound stupid, but just a suggestion....

    You may want to try to reinstall the Google Play app. There are place where you can find the APK.

    Here is the link to the site where you can download the latest Google Play APK...




    My thinking is that if you reinstall the latest Google Play app, it might reset it.

    Sent from my RCT6378W2
    ffejjj likes this.
  10. Thread Author  Thread Author    #10  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by kct1975 View Post
    Ok...this may sound stupid, but just a suggestion....

    You may want to try to reinstall the Google Play app. There are place where you can find the APK.

    Here is the link to the site where you can download the latest Google Play APK...




    My thinking is that if you reinstall the latest Google Play app, it might reset it.

    Sent from my RCT6378W2
    Thanks, I was looking at that but not sure if I have the nerve to try that..
    I looked for the most recent apk 4.5.10 but was unable to find it..
    I see no way to uninstall play store, is it necessary??
  11. #11  

    Default Re: Google Play Store- Connection Time Out- Retry?

    The link for the 4.5.10 version is at the bottom.

    Also, I can confirm that it is safe to download and sideload from the sites that Android Police link to, because that is the way I have always loaded the Google Play Store app updates to my phone.

    Also, no, you will not have to uninstall your current Play Store app.

    Sent from my RCT6378W2
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  12. Thread Author  Thread Author    #12  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Thanks,
    Do I have to uninstall play store from N3 prior to side loading the new app??
    If so I don't see an uninstall for it??
  13. #13  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Sonnydigs View Post
    Thanks,
    Do I have to uninstall play store from N3 prior to side loading the new app??
    If so I don't see an uninstall for it??
    Personally, I have never had to uninstall the Google Play Store app. Every time I have done an update, I have just downloaded the Google Play Store APK, and just installed it on my phone.

    The only error message I get is one waring me that I am installing an app that did not come from the Play Store.

    Sent from my RCT6378W2
  14. Thread Author  Thread Author    #14  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by kct1975 View Post
    Personally, I have never had to uninstall the Google Play Store app. Every time I have done an update, I have just downloaded the Google Play Store APK, and just installed it on my phone.

    The only error message I get is one waring me that I am installing an app that did not come from the Play Store.

    Sent from my RCT6378W2
    Downloaded the 4.5.10 apk..
    Installed it and same error message..
    Thanks for your help though..
    Not sure what to try next, maybe an older version apk..
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  15. #15  

    Default Re: Google Play Store- Connection Time Out- Retry?

    I'm having the same Retry error when I open up Google Play on both my Moto X and my Nexus 7 (2012). It started yesterday. I have cleared the Google Play cache, and the Google Play data, which didn't help, and I finally removed my Google (gmail) account from both devices, and then put it back. I think that actually fixed it temporarily on my phone, but it is back to the same problem today, and removing/readding my account on the tablet did no good whatsoever. I am still getting app updates, and can get into the My Apps section of the store from updates in the Notifications, but just opening up Google Play gives me the error. Everything else is working fine, including Google Books, Google Music, etc. Running a totally stock Moto X (on VZW). (I realize this is the Galaxy Note forum, but this seems to be the exact same problem).
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  16. Thread Author  Thread Author    #16  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by readhpr View Post
    I'm having the same Retry error when I open up Google Play on both my Moto X and my Nexus 7 (2012). It started yesterday. I have cleared the Google Play cache, and the Google Play data, which didn't help, and I finally removed my Google (gmail) account from both devices, and then put it back. I think that actually fixed it temporarily on my phone, but it is back to the same problem today, and removing/readding my account on the tablet did no good whatsoever. I am still getting app updates, and can get into the My Apps section of the store from updates in the Notifications, but just opening up Google Play gives me the error. Everything else is working fine, including Google Books, Google Music, etc. Running a totally stock Moto X (on VZW). (I realize this is the Galaxy Note forum, but this seems to be the exact same problem).
    I appreciate your input.. Please keep me posted, I've tried all I know to try and have this floating on 2 android forums with no fix.. Hoping the kitkat update will sort it out.
  17. #17  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Sonnydigs View Post
    I appreciate your input.. Please keep me posted, I've tried all I know to try and have this floating on 2 android forums with no fix.. Hoping the kitkat update will sort it out.
    I'm starting a new thread about it in the General News & Discussion forum, since this seems to be a more general problem not limited to a particular device.
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  18. #18  
    Rukbat's Avatar

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    Default Re: Google Play Store- Connection Time Out- Retry?

    It may be a general problem.

    Try removing the gmail account in Settings/Accounts. Then add a new account, same login, same password.
  19. #19  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Rukbat View Post
    It may be a general problem.

    Try removing the gmail account in Settings/Accounts. Then add a new account, same login, same password.
    I already did that on both my phone and tablet, and it did not fix the problem.
  20. #20  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Sonnydigs View Post
    Downloaded the 4.5.10 apk..
    Installed it and same error message..
    Thanks for your help though..
    Not sure what to try next, maybe an older version apk..
    Sorry to hear that!

    At this point, I'm stumped. Sorry.

    As you suggested, maybe downloading to an older version might work.

    Sent from my RCT6378W2
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  21. Thread Author  Thread Author    #21  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by kct1975 View Post
    Sorry to hear that!

    At this point, I'm stumped. Sorry.

    As you suggested, maybe downloading to an older version might work.

    Sent from my RCT6378W2

    I appreciate all your help and the help from everyone.. I can work around it and wait it out. :-)
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  22. #22  

    Default Re: Google Play Store- Connection Time Out- Retry?

    I, too, have been experiencing the same issue on my stock AT&T issued Galaxy Note 3. I have tried everything under the sun, but met with no success. Have got to believe that it's something at Google's end...perhaps a minor security/permissions change to their Play Store server that has now blocked out access via the Google Play App. I've seen issues like this before in other IT arenas, and have found that the issue revolves around the specific port number that the app uses to go through the server's fire wall has been closed in error somehow. That, or when the server security update was applied, they forgot to turn on XML/HTML access (which is what most apps are as they appear on our phones - miniature web pages). Has anyone notified Google at this point??


    -Mac
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  23. Thread Author  Thread Author    #23  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by aegould View Post
    I, too, have been experiencing the same issue on my stock AT&T issued Galaxy Note 3. I have tried everything under the sun, but met with no success. Have got to believe that it's something at Google's end...perhaps a minor security/permissions change to their Play Store server that has now blocked out access via the Google Play App. I've seen issues like this before in other IT arenas, and have found that the issue revolves around the specific port number that the app uses to go through the server's fire wall has been closed in error somehow. That, or when the server security update was applied, they forgot to turn on XML/HTML access (which is what most apps are as they appear on our phones - miniature web pages). Has anyone notified Google at this point??


    -Mac
    I believe as many fixes that I have tried it must be on Googles end..
    I've not reported it..
  24. #24  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Quote Originally Posted by Sonnydigs View Post
    I believe as many fixes that I have tried it must be on Googles end..
    I've not reported it..
    If this is happening for anyone on WiFi it could be a problem with your internet provider. I had a problem accessing Google for a short time a couple of months ago.

    Sent from my Nexus 5 using Tapatalk 2
  25. #25  

    Default Re: Google Play Store- Connection Time Out- Retry?

    Makes no difference whether on wifi or over the cell network......either way the error occurs.
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