Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 19 of 19
Like Tree1Likes
  • 1 Post By billpitt
  1. Thread Author  Thread Author    #1  

    Default Problem making deposits using Chase Mobile App?

    Is anybody here having an issue making deposits with Chase Mobile? Log in is no problem but there seems to be a problem taking a photo of the check. There is a lot of "snow" at the bottom of the picture. My first S4 had this problem and I exchanged it but for another S4 but the problem didn't go away. The phone camera otherwise seems to be working fine.

    It appears there is an issue between the S4 and the Chase app. My S3 worked perfectly. Any suggestions?
  2. #2  
    ryguy5's Avatar

    Posts
    16 Posts
    Global Posts
    19 Global Posts

    Default Re: Problem making deposits using Chase Mobile App?

    Make sure the check is sitting on a background that's darker than the check itself and there's enough light. I just made a deposit on my S4 through the Chase app no less than 10 minutes ago and everything worked fine.
  3. Thread Author  Thread Author    #3  

    Default Re: Problem making deposits using Chase Mobile App?

    Thanks ryguy5 but I did what you said and still have the problem. Internet searches didn't provide any info.I'm hoping I'm not alone with this issue.
  4. #4  

    Default Re: Problem making deposits using Chase Mobile App?

    You're not alone. I recently purchased the new Nexus 7 and the camera seems to work fine, except with the Chase mobile banking app. Check photos taken with the Chase app are a series of vertical colored stripes. I uninstalled and reinstalled the app but the problem persisted. I contacted Chase and got a canned response: "If the picture or amount is blurry we cannot process the check. Please review the image and retake the picture if needed. You may also try to enlarge image, if needed, to make sure image clear and make sure auto-focus feature of the camera is activated and working properly." By the way, the app works fine on both my Note II and Note 8.
    Thanked by:
  5. Thread Author  Thread Author    #5  

    Default Re: Problem making deposits using Chase Mobile App?

    I used a friend's T Mo S4 and had the exact same problem. My S3 worked fine but I have seen seen four S4s that won't take a good check photo. It has to be a Chase mobile app issue.
  6. #6  

    Default Re: Problem making deposits using Chase Mobile App?

    This has got nothing to do with S4. The app is crappy. I think it uses its own crappy program to auto-focus during taking picture. I had the same issue on my old HTC inspire.
  7. #7  

    Default Re: Problem making deposits using Chase Mobile App?

    I have not been able to make deposits on my S4 for the past few weeks. I think it's an app issue as well.
  8. Thread Author  Thread Author    #8  

    Default Re: Problem making deposits using Chase Mobile App?

    I tried the Chase Mobile app toay and it appears to be working. I still get the "snow" at the bottom of the check photo but I can make deposits again.
  9. #9  

    Default Re: Problem making deposits using Chase Mobile App?

    I just tried the Chase app again on my 2013 Nexus 7 and the check photo is still nothing but vertical colored bars.
    Dell XPS 12
    2013 Nexus 7, 32GB
    Samsung Galaxy Note 4
    Troy Tiscareno likes this.
  10. #10  

    Default Re: Problem making deposits using Chase Mobile App?

    I'm also having problems from the Galaxy S4. Was able to take good, crisp pictures of front and back, but then when I hit "next" it freezes up "loading". I wonder if the image files are too big, even though I'm connected over a high-speed wifi..... Used to love this app on my HTC One.
  11. #11  
    jaltman's Avatar

    Posts
    216 Posts
    Global Posts
    507 Global Posts

    Default Re: Problem making deposits using Chase Mobile App?

    I was having the same problem with the bank of america app and was told to check the developer options on limiting or killing processes. Clearing those limitations solved my problem.

    Posted via Android Central App
  12. #12  

    Default Re: Problem making deposits using Chase Mobile App?

    I tried Jaltmans solution above.

    I have the Samsung S4 and app kept shutting off when I took the second picture of my check! Ahhhhh!
    I tried this solution and it helped. I found how to enable the developer options here:
    How to Enable the Hidden Developer Options on Your Samsung Galaxy S4 Samsung GS4 softModder
    Then I turned the Developer options off (once you enable them it is under Settings then "More" at the top, Developer options is right above About Device)
  13. #13  

    Default Re: Problem making deposits using Chase Mobile App?

    I have been making deposits without an issue

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    Scott

    Moto X Pure 32 GB
  14. #14  

    Default Re: Problem making deposits using Chase Mobile App?

    My mother just got a Nexus 7 2013 and is having the same issue with the Chase app: the pictures are nothing but 1-pixel-wide vertical streaks/lines. I was able to take pics fine from my Nexus 4 in the app, but it seems there is definitely an issue with the Nexus 7 (2013).

    There's a screenshot in this thread that shows what happens on the N7:

    http://www.nexus7nexus10.com/forum/n...-camera-2.html

    I reported the problem to Chase's developer email address. Hopefully someone takes a look.
  15. #15  

    Default Re: Problem making deposits using Chase Mobile App?

    Same issues here. Chase was a waste of time, and the developer options trick didn't help - though maybe I didn't check the right boxes on that one. What a pain.
  16. #16  
    vdot's Avatar

    Posts
    2 Posts

    Lightbulb Re: Problem making deposits using Chase Mobile App?

    I had the same issue with my new GS4 (and I did not have this issue with my Droid-X). I called Chase Mobile support and explained to them that I was not able to deposit checks through QuickDeposit. They asked me to switch between 'Fit All' and 'Actual Size' options when the picture is first taken before pressing the 'Use' button. That is, whatever view you see when you first take the picture, tap the image to go to the other. That did work! I am not sure it will in the future but I will be back to report if it was just a fluke.
  17. #17  

    Angry Re: Problem making deposits using Chase Mobile App?

    I've got the same problem Billpitt. Brand new Nexus 7, tried enabling developer options, changing the processes to the max (4), changing back, disabling developer options.
    Still same problem. Vertical colored lines.
  18. #18  

    Default Re: Problem making deposits using Chase Mobile App?

    Its most likely an issue with the bank i wouldnt put so sensitive info out on the web

    from my wonderfully rooted gs4 woot
  19. #19  

    Default Re: Problem making deposits using Chase Mobile App?

    With the Developer Options on on the S4, the app can't connect to the camera. Turn it off (settings, More, Developer options) and it works just fine.

Similar Threads

  1. Replies: 2
    Last Post: 08-10-2013, 07:13 AM
  2. Replies: 1
    Last Post: 08-02-2013, 08:43 AM
  3. [APP] [FREE] RecPeat. Record your pronuncation and listen it, easily
    By epla project in forum Android App Inventor
    Replies: 1
    Last Post: 08-02-2013, 08:41 AM
  4. Root problem 4.1.2
    By Emily Hirneisen in forum Android 4.1 / 4.2 / 4.3 Jelly Bean
    Replies: 1
    Last Post: 08-02-2013, 08:37 AM

Posting Permissions