I didnt. I've worked in a call center before and I know what it's like on the other end of the phone. I still work in customer service to this day and know what I feel like when some customer comes in to my store screaming at me and ordering me around in a senseless hate. I also know that it's not that hard to track a package and when your call times go up someone yells at you and you get either wrote up or fired....shouldn't take 3 hrs to try and track a package then get hung up on after the statement "you will have to call back tomorrow." If the tracking number wasn't there, that's all they had to say. I don't use condescending tones with anyone who doesn't deserve it. That said, I am also not a "bro".
Apologies to the OP for throwing this off topic. My mom's S4 that I set up last week on straight talk is fine except for MMS. Can send it but not receive it. I used the APN settings directly from their website. Now I'll have to sniff around on the Internet for other ones that might work.
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