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  1. Thread Author  Thread Author    #1  

    Default Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    My S4 (ATT) has not been able to get a software update. My phone is still running 4.2.2 and whenever i go to get a software update, it says that it was interrupted and I can try again in 24 hours. My phone has the stock settings btw.

    I wasn't bothered by this when 4.3 came out because i didn't think it was a big upgrade, but now i want 4.4 and it still won't work.

    Anyone else have this problem or ideas on how to fix it?
  2. #2  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Is your phone rooted or has it been rooted in the past? If so you will not be able to install the update until you Odin back to stock firmware. To find out how to do this do a Web search for XDA developers and find your phone on their Web site. They have detailed instructions and links to all the files that you will need there.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
  3. #3  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    If it has never been rooted, you should be able to take it to either an AT&T store or Best Buy (Samsung experience section) and have them do the update for you.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
  4. Thread Author  Thread Author    #4  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Quote Originally Posted by wd4oay View Post
    Is your phone rooted or has it been rooted in the past? If so you will not be able to install the update until you Odin back to stock firmware. To find out how to do this do a Web search for XDA developers and find your phone on their Web site. They have detailed instructions and links to all the files that you will need there.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    My phone has never been rooted
  5. #5  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Your best bet then is to take it to an AT&T store or Best Buy and have them do the update for you. Also one other thing to try, I've heard that if you have an external SD card installed on your phone, it can interrupt the update. So try removing it if you have one and updating without it installed.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
  6. Thread Author  Thread Author    #6  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Quote Originally Posted by wd4oay View Post
    Your best bet then is to take it to an AT&T store or Best Buy and have them do the update for you. Also one other thing to try, I've heard that if you have an external SD card installed on your phone, it can interrupt the update. So try removing it if you have one and updating without it installed.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    Ok, i'll try that. Thanks!
  7. #7  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Good luck

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
  8. Thread Author  Thread Author    #8  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Quote Originally Posted by wd4oay View Post
    Good luck

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    Didn't work. LOL

    Guess I'll have to stop by a ATT store.
  9. #9  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Go to Best Buy, AT&T will not do an upgrade.

    Sent from my SAMSUNG-SGH-I337 using AC Forums mobile app
  10. #10  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Hi guys,I have the same problem.I bought my phone year ago on contract in AT&T,but now I am in Europe,and till summer I not gonna be in America,so I canot wait summer to update it mhpne.Could I update it via AT&T ota servers or I need to try some other metod.
  11. #11  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Quote Originally Posted by kingofk1ngs View Post
    My S4 (ATT) has not been able to get a software update. My phone is still running 4.2.2 and whenever i go to get a software update, it says that it was interrupted and I can try again in 24 hours. My phone has the stock settings btw.

    I wasn't bothered by this when 4.3 came out because i didn't think it was a big upgrade, but now i want 4.4 and it still won't work.

    Anyone else have this problem or ideas on how to fix it?
    I had this problem, I used Odin and flashed the 4.3 stock on to my phone (which I got from the XDA site). Once that was done I just did a software update from the phone and got the 4.4.2 update.from AT&T. Wasn't difficult at all, whole process took about an hour.
    Blackberry Storm 1> Blackberry Storm 2> Samsung Mesmerize>Motorola Electrify>AT&T SG3>AT&T SG4> AT&T Optimus G Pro>AT&T LG G2>AT&T LG G3
  12. #12  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    Why would you want an unlock able boot loader?? Root it and flash a rom

    must have unlocked boot loaders!!
  13. #13  

    Default

    My S4(ATT) shows me 200067hrs whenever I go to check for the latest update which is kitkat. It all started when I read a forum where someone said to change the date to check for it regularly and it worked the first 3 tries then it began showing me the 200067hrs to check again. Please help!!!!!

    Posted via Android Central App
  14. #14  

    Default Re: Can't Update my S4 to KitKat. "Software Update Interrupted"

    They have Odin 4.4.2 .tar files now over at XDA. This will erase your data but will put you up to 4.4.2 stock.
    http://forum.xda-developers.com/show....php?t=2674223

    Do this at you own risk. Read the thread.

    Please hit thanks if this helps

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    Scott

    Moto X Pure 32 GB
    Thanked by:
  15. #15  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    Thought: Consider yourself lucky that the "update" failed! KitKat 4.4.2 is very flawed and will ruin your file management and SD card access. Stick with 4.2... It works much better.

    Posted via Android Central App
  16. #16  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    root has nothing to do with it. theres a glitch on the KitKat update for at&t. they are working on a patch for it. root or no root. it will not update. it will always interrupt. like someone else has said, u can take it to a best buy and they will flash it for you. But i would wait for the patch.
  17. #17  
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    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    Sevenlager,
    I had the same problem on my S4. I had to reset my phone to factory settings to get it, because if I had actually just let it sit, I would have never gotten the update in my lifetime. They couldn't even update it at Best Buy through their software. Best bet is do a factory reset and then try it. If it says wait 24 hours, actually wait that long because too much messing with it can put it right back where it was.
    Studies were done extensively, but have concluded that yes, the bird is the word.
  18. #18  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    Quote Originally Posted by wd4oay View Post
    If it has never been rooted, you should be able to take it to either an AT&T store or Best Buy (Samsung experience section) and have them do the update for you.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk

    I bought an unlocked i337 when I had AT&T then I switched to Metro PCS and I'm having the same issues where it says update interrupted. I am new to Android as I've been an iPhone user For years. How do I know if the phone is rooted, and if I flash it back to factory settings will I have to unlock the phone again? I don't want to download an unsafe version of KitKat so I'd really like to have the official update.
  19. #19  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    Quote Originally Posted by gito84 View Post
    I bought an unlocked i337 when I had AT&T then I switched to Metro PCS and I'm having the same issues where it says update interrupted. I am new to Android as I've been an iPhone user For years. How do I know if the phone is rooted, and if I flash it back to factory settings will I have to unlock the phone again? I don't want to download an unsafe version of KitKat so I'd really like to have the official update.
    You have to get the update from at&t your going to have to pop in an at&t sim card (with service) and have them push it to you

    Sent from my SAMSUNG-SGH-I337 using AC Forums mobile app
  20. #20  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    I had this same problem, nothing worked and I didn't want to mess with flashing the firmware. I went on to myATT, went to support and chatted with a tech for about 10 min. She told me to do all the things I'd already done, then took my IMEI number and forwarded my problem onto actual Tech Support. The next day I got an email saying my ticket had been resolved, but when I checked for an update that night, same issue. The next morning I woke up and the update was already downloaded and took about 10 minutes to install.
  21. #21  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    I had to take my sim card into AT&T and have them update the info on it they still had my number in their system under an older phone and that was why mine would not update. I tried resetting it and everything for 2days, even spent two hours on the phone with at&t with no success. Took my phone in and had them update the info on my sim card to match my phone and bam update.
  22. #22  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

  23. #23  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    Can you send me a link to that website. I'm having a hard time finding the steps to odin back to stock firmware.
  24. #24  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    Did you try using Kies 3 on your desktop or laptop

    Posted via the Android Central App
  25. #25  

    Default Re: Can't Update my AT&T Galaxy S4 to KitKat. "Software Update Interrupted"

    I have a galaxy s4 from at&t unlocked currently on metroPcs
    I wasnt able to update to kitkat .
    I decided to factory rest my phone for no reason what so ever . I removed my sd card during the reset And after i signed in did the basic startup . Without my sd card in the phone i went to settings and tried to update and it worked , it download through wifi , it installed my phone did freeze a couple times durring the boot up i removed the battery couple time but after eveything it worked .
    Hope this helps .

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