10-12-2011 02:06 PM
27 12
tools
  1. sirdomino's Avatar
    I ran across this on the AT&T website and am shocked, as typically phones get cheaper to replace as time goes on.

    They are increasing it from a $125 deductible to a $199 deductible, which effectively makes the insurance useless as it may now be cheaper in the long run to save the $7+tax/month and to just buy a refurb outright if you lose or destroy your phone. Or just buy the latest greatest phone at the time for a little more.

    Here are screenshots taken straight from the brochure available online:

    http://www.wireless.att.com/learn/en...149E_FINAL.pdf





    The price increase will hit on October 4, 2011.

    Get Started - Wireless from AT&T

    The monthly insurance price will increase to $6.99/month and the deductible will be $199.

    Thanks AT&T!
    07-18-2011 07:52 AM
  2. 3.juan4's Avatar
    Got to love AT&T.
    07-18-2011 10:09 AM
  3. achysklic's Avatar
    If you get insurance now won't it be locked in to 120?
    07-18-2011 10:28 AM
  4. Rocket75's Avatar
    If you get insurance now won't it be locked in to 120?

    I'm pretty sure it won't, because they use Assurion, your deductible is paid to them not AT&T. I recently worked for Sprint and Assurion hiked most of the deductibles from $100 to $150 for PDA's, and no nobody was locked in when the rate when up it went up for everyone, I would assume the same for AT&T since Assurion is a 3rd party company.
    07-18-2011 11:54 AM
  5. GotBCI's Avatar
    According to the ATT folks I spoke with today the Infuse is "junk" and will
    likely be reformated to a better chassis etc . . . . aka:Razor
    The returns and malfunctioning units are off the scale in many states,they are loosing their @ss-ets with this platform
    All this "cool" is costing ATT

    Sorry I lost connection and could not finish the post)
    07-18-2011 05:18 PM
  6. nicoled985's Avatar
    ^What are you talkin about?

    Sent from my SAMSUNG-SGH-I997 using Tapatalk
    07-18-2011 05:24 PM
  7. aapold's Avatar
    Unless they changed their policy, they reserve the right to replace it with a different phone they deem "equivalent". I got burned by that about 5-6 years ago, they sent me a completely different phone lacking half the features I cared about. They said there was nothing they could do, they (assurion, not at&t) didn't have that phone in stock, so it was this phone or nothing. And that's with the deductible, and minus what i paid each month for it. Oh, and to top it off that other phone I got was refurbished.

    Never touched it since.

    If you need insurance, I'd go with a third party insurance. I've heard some people say decent things about squaretrade warranties. I haven't used them myself but I would go there before I ever touch Assurion again.
    07-18-2011 07:58 PM
  8. sirdomino's Avatar
    According to the ATT folks I spoke with today the Infuse is "junk" and will
    likely be reformated to a better chassis etc . . . . aka:Razor
    The returns and malfunctioning units are off the scale in many states,they are loosing their @ss-ets with this platform
    All this "cool" is costing ATT

    Sorry I lost connection and could not finish the post)
    This is the first I've heard of this. Everyone I've spoke to, and everywhere I've read, has said the Samsung Infuse is a solid phone. My friend actually works at an At&T corporate store and has said that he has only seen a couple returned from the hundreds he has seen go out. I performs as well as most other of the top end Samsung phones.

    I have friends with iphone 4, Atrix, Galaxy II, and other higher end phones and they all want the Infuse and loved the responsiveness and solid feel of it.

    The only issue I've had is a few random shut offs without warning. But beyond that so far I've been happy with it.
    07-18-2011 08:31 PM
  9. estebanj's Avatar
    This doesn't apply if you already have a phone, but if you buy it at TGT Mobile ($50 until Saturday 7/23), they offer a $99 plan for 2 years. No deductible, no shipping fee. This is a bit more than $4/month for the life of the 2 year contract (buy you pay it in full at the beginning). I personally didn't get it for my Infuse, but wanted to mention it.

    Also, consider your Family Plan options as insurance. Say one of your lines qualifies for renewal, you can use that to get the phone you want and just switch it to whichever number you need. I think ATT calls this a "cross upgrade" and is a common thing. I've done it twice, including now with my Infuse. I upgraded my wife's line, but she kept her device and number. The Infuse was put on my line, which was still under contract. Her's got extended for 2 years, and mine gets off contract at the end of the year, so my "risk" is only from now until December if anything were to happen.

    Yet another option is to add a $10 line to your Family Plan. This will allow you to get whichever phone you need under contract. I'm not saying $10/month additional is cheap, but it may be an option for some people.

    Esteban

    Disclaimer: I don't work for TGT. Just shop there a lot.
    07-18-2011 11:10 PM
  10. nicoled985's Avatar
    This is the first I've heard of this. Everyone I've spoke to, and everywhere I've read, has said the Samsung Infuse is a solid phone. My friend actually works at an At&T corporate store and has said that he has only seen a couple returned from the hundreds he has seen go out. I performs as well as most other of the top end Samsung phones.

    I have friends with iphone 4, Atrix, Galaxy II, and other higher end phones and they all want the Infuse and loved the responsiveness and solid feel of it.

    The only issue I've had is a few random shut offs without warning. But beyond that so far I've been happy with it.
    Exactly, I don't believe what he said because I've never heard that and this is actually the first phone that I haven't had be super full of bugs.
    07-19-2011 12:22 AM
  11. Terrigno's Avatar
    According to the ATT folks I spoke with today the Infuse is "junk" and will
    likely be reformated to a better chassis etc . . . . aka:Razor
    The returns and malfunctioning units are off the scale in many states,they are loosing their @ss-ets with this platform
    All this "cool" is costing ATT

    Sorry I lost connection and could not finish the post)
    Im reading this post, and feeling like Im dumb. Please, dont ever post nonsense like this again. I might have to go back to 2nd grade to re-learn everything again.
    07-19-2011 04:58 AM
  12. GotBCI's Avatar
    feel dumb then I guess . . . . . .

    Im reading this post, and feeling like Im dumb. Please, dont ever post nonsense like this again. I might have to go back to 2nd grade to re-learn everything again.
    07-19-2011 07:32 AM
  13. nicoled985's Avatar
    Im reading this post, and feeling like Im dumb. Please, dont ever post nonsense like this again. I might have to go back to 2nd grade to re-learn everything again.
    It's not even true. Smh... lol someone lied to him.

    Sent from my SAMSUNG-SGH-I997 using Tapatalk
    07-19-2011 09:51 AM
  14. Terrigno's Avatar
    It's not even true. Smh... lol someone lied to him.

    Sent from my SAMSUNG-SGH-I997 using Tapatalk
    lol. I started reading that and I was like Whoooowhaaaaaaaaaaaaaaat? lol
    07-19-2011 10:13 AM
  15. nicoled985's Avatar
    Lol right. Doesn't make sense either way.

    Sent from my SAMSUNG-SGH-I997 using Tapatalk
    07-19-2011 10:17 AM
  16. goelz83's Avatar
    The insurance premium is also going up to $6.99/month after 10/4/11. Between that and the $199 deductible, insurance really isn't a very good deal anymore...
    07-19-2011 11:00 AM
  17. nicoled985's Avatar
    The insurance premium is also going up to $6.99/month. Between that and the $199 deductible, insurance really isn't a very good deal anymore...
    Damn are they gonna send an email?? I hope so. Think I'm gonna cancel and go for squaretrade!

    Sent from my SAMSUNG-SGH-I997 using Tapatalk
    07-19-2011 11:15 AM
  18. achysklic's Avatar
    If you are already locked into a set price I don't see how they can change anything. Didn't you sign a 2 yr contract?
    07-19-2011 12:42 PM
  19. achysklic's Avatar
    Just got off phone with att&t they stated monthly rate will increase to 6.99 in oct. However the deductable will remain at 125 no raise. I asked them to confirm this again they called their insurance company and confirmed it will remain 125 deductable. The infuse will remain tier 2. The iphone is what is getting moved to tier 3.
    07-19-2011 01:09 PM
  20. sirdomino's Avatar
    Just got off phone with att&t they stated monthly rate will increase to 6.99 in oct. However the deductable will remain at 125 no raise. I asked them to confirm this again they called their insurance company and confirmed it will remain 125 deductable. The infuse will remain tier 2. The iphone is what is getting moved to tier 3.
    Here are screenshots taken straight from the brochure available online:

    http://www.wireless.att.com/learn/en...149E_FINAL.pdf



    07-19-2011 01:23 PM
  21. achysklic's Avatar
    Here are screenshots taken straight from the brochure available online:

    http://www.wireless.att.com/learn/en...149E_FINAL.pdf



    I believe you but I called them the y asked their manager he said they are remaining the same price. I then said can you double check and they called the place that does their insurance and they said it will remain the same. Maybe someone else can call and see what they say?
    07-19-2011 03:12 PM
  22. Garen21's Avatar
    Am I the only one who noticed that the Infuse is in Tier 2 too?
    07-19-2011 09:04 PM
  23. aapold's Avatar
    That's what the * is for. As of 10/4 all the tier2 with stars become tier 3.

    Either way even at tier 2 I think you're better off getting a third party like SquareTrade.

    SquareTrade even has an app you can install, it will identify your phone and quote you a price for 2 years insurance. The main factor is whether you are inside 30 days. If you are, it is $99 for 2 years. Otherwise it is around $149. $99 for 2 years is $4.12 per month, $149 for 2 years is $6.21 per month. Their deductible is $50. And they cover liquid damage and spills. FWIW I saw Amazon offering warranty for $600-$700 electronics items for $99 for 3 years.

    disclaimer I have not used this... just like what I read on it more than AT&T's insurance.
    07-19-2011 09:21 PM
  24. Terrigno's Avatar
    I think Ill wait until October. If I dont end up switching to a new Android before that time, that is
    07-20-2011 05:03 AM
  25. muchadoaboutnothing's Avatar
    I'm within 14 days of finding out (have had ZERO official notice from AT&T on bills/emails/mailings/calls) and thusly I fall under the materially adverse ETF free escape clause that AT&T has. I'll leave early with a phone that is worth more used than I bought it for and go to greener pastures just 3 months into a 2 year contract.

    Greedy bastards.
    08-02-2011 09:33 AM
27 12
LINK TO POST COPIED TO CLIPBOARD