AT&T's lack of interest and support for unlocked

**PAC757** · 05-20-2012, 07:23 PM

I know that this is a carrier section, and even though this has to do with a Google Galaxy Nexus, it is a carrier question, was having horrible data and cell service problems with the Nexus, went into a corporate at&t store, the 2 guys there bluntly told me, "at&t doesn't have to provide even cell service to a phone they do not sell" pretty freaking rude as I still have to pay them for phone and data service every month. Were these guys just being jerks, or can at&t just write you off if you use an unlocked phone?

**lmc05** · 05-21-2012, 09:38 AM

They really can say that because it's not one of their phones, there isn't a guarantee that it will work well, or at all, with their service.

**dchawk81** · 05-21-2012, 12:24 PM

If you're paying, they have to at least provide a basic signal. They don't have to provide tech support.

**cgardnervt** · 05-21-2012, 12:47 PM

However it sounds like your APN settings are not correct. Have you tried to reset them or set them your self manually?

**PAC757** · 05-21-2012, 01:17 PM

@cgardner
Yep, I tried the stock APN Cingular 310 or something like that, then tried a few I found online, I can get data and cell service it's just do slow, worst than what I had on Sprint, and my cell signal is terrible, constantly fluctuating and no service a lot of the time, I called Google, waiting in an exchange. If it's the same I'm just going to return it and wait and see if the next Nexus is something other than a Samsung.

**cgardnervt** · 05-21-2012, 01:34 PM

Sounds like ATT just might not be that great in your area. Where as Sprint in my area I get 300K down and 150 up on 3G...Makes me laugh really. And ATT a much better. How did the coverage look on the map?

**PAC757** · 05-21-2012, 02:59 PM

Originally Posted by cgardner

Sounds like ATT just might not be that great in your area. Where as Sprint in my area I get 300K down and 150 up on 3G...Makes me laugh really. And ATT a much better. How did the coverage look on the map?

No it's not AT&T I stick my sim card in my other phones and I get like 3Mb downloads, and about 3 or 4 bars of signal and 4G. Coverage map shows HSPA+ and about 2 miles away LTE.

**eshropshire** · 05-22-2012, 01:39 PM

One problem you face is no one at AT&T is trained on the phone so they don't really want to get too involved. I personally found my AT&T corporate store pretty unhelpful for most issues. They seemed to act a lot like Radio Shack employees from the 70's and 80's, just a little too arrogant for me. I finally decided to leave late last year.

I think a lot depends on the area, where we use to live AT&T was great, and so was Sprint and Verizon was a not easy to work with if you had problems. Mainly because their main store was inside a mall - never easy to get with them for a problem.