server error code when downloading apps from google play

**Holly Lodge** · 12-07-2012, 06:22 AM

when downloading games from google play its giving me a server error and wont download the apps.
the code reads; Error retrieving information from server. [RPC:S-5:AEC-0]

Can anybody help me I am trying to set my sons tablet up ready for christmas day :/

**MobileMadness002** · 12-07-2012, 06:51 AM

Originally Posted by Holly Lodge

when downloading games from google play its giving me a server error and wont download the apps.
the code reads; Error retrieving information from server. [RPC:S-5:AEC-0]

Can anybody help me I am trying to set my sons tablet up ready for christmas day :/

Located this thread. Might work for you.

--/ snip /--
Update: We love our community. After 30 seconds of this post going up, readers were pouring in with instructions on how to fix it:

Simply remove the Google account, reboot, and then re-enter your Google account. Takes a couple of minutes, but fixes the issue instantly.
--/ snip /--

PS. I love how typing in the error into a Google search produced so many results almost as instantly as hitting the send button.

**Mushr00mau** · 12-14-2012, 05:59 AM

have tried just about every fix i can find and NOTHING is fixing it , its pretty bad im tyring to set up tablets for the kids for xmas

**Mike C12** · 12-28-2012, 06:00 AM

This just worked for me after advice from tablet supplier

Please follow the steps below to reset your Google Play Store:1) click Setting2) click Application or Apps3) click manage application4) then you will see downloaded, running, all, on SD card (Select All)5) Choose Google service framethen choose force stop,then choose clear dataAfter you clear all data, restart the Tablet.This will reset the Google Play Store and you can start downloading Apps as normal again
Mike C12

**villafansjf** · 12-28-2012, 01:46 PM

I found this video on you tube it sorted my problem out here's the link

**lak1** · 03-20-2013, 01:08 AM

Worked like a charm..............Thx o so much!!!

**maroo pak** · 04-05-2013, 04:40 PM

Originally Posted by Holly Lodge

when downloading games from google play its giving me a server error and wont download the apps.
the code reads; Error retrieving information from server. [RPC:S-5:AEC-0]

Can anybody help me I am trying to set my sons tablet up ready for christmas day :/

**Device Point** · 04-19-2013, 05:39 AM

Hello,

Server error depend on the server which you have access and sometimes that types of error happens because of the server.
But For Solution Visit :