Error retrieving information from server.[RPC:S-5:AEC-0]

**Fr0gg3r** · 12-27-2012, 07:29 AM

Originally Posted by Fr0gg3r

I can't see how / where to clear cache and force stop?
Can someone advise?!
Thanks

Here's what I've found:

1.Go into SETTINGS
2.Then select Apps (select the 'ALL' tab)
3.Select 'Google Framework Services' and Clear Data (please only clear data; Do not delete Google Services Framework completely)
4.Select Google Play and Clear data there too ( the same process as above)

5.Reset your tablet by switching on and off

Try resetting your home router just to be on the safe side

**Lesley Tracey** · 12-27-2012, 08:03 AM

Thanx jimthetim problem solved :0)

**angelabeesley74** · 12-27-2012, 10:02 AM

Thank you, that worked very well!!

**Jamesy Mc** · 12-27-2012, 10:20 AM

Originally Posted by Briony Woods

Hi I've clear search history and went to settings and have clear all data on google play store and that framework one I now can open play store at all! Helpp please gonna end up sending this tab back! Brought it for my son for xMas and he can't use it!

Can u see the play store app icon

**Mia Chandler** · 12-28-2012, 04:23 AM

Thanks so much for the detailed instructions spent three days trying to get our tablet to work no all is fine

**Louspen55** · 12-28-2012, 12:02 PM

MartandKim
This is the full post from the other site -

Go to "Settings"
Tap “Applications”
Tap “Manage Applications”
Select "All"
Scroll to and tap “Google Play Store”
Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
Tap the Back button to get back to the applications list.
Scroll to and tap “Google Service Framework”
Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
Now reboot (switch on & off) your device.

HI, I've just followed these instructions and now I can't get onto Play Store at all! Just says "Server Error", please help, I don't know what else to do!! Thanks

**Susana Francisco** · 12-28-2012, 02:07 PM

Hi, I'm having the same problem, we manage to download a few games before but now nothing, that message always comes on. But I am scared to try what you are saying in case we lose the ones we already have.What should I do?

**Susana Francisco** · 12-28-2012, 02:15 PM

Help.. I get the same error, but I managed to get some games before now I'm scared to try that method just in case I lose the ones I already have...what should I do?

**vit364** · 12-29-2012, 08:35 AM

Thank you, worked great.

**vit364** · 12-29-2012, 08:38 AM

Originally Posted by Susana Francisco

Help.. I get the same error, but I managed to get some games before now I'm scared to try that method just in case I lose the ones I already have...what should I do?

Do just this:

1.Go into SETTINGS
2.Then select Apps (select the 'ALL' tab)
3.Select 'Google Framework Services' and Clear Data (please only clear data; Do not delete Google Services Framework completely)
4.Select Google Play and Clear data there too ( the same process as above)

5.Reset your tablet by switching on and off

Try resetting your home router, if previous doesn't work

**Sara Daigle** · 12-29-2012, 09:16 PM

THANK YOU GUYS SO MUCH!!! My son was so disappointed because his sister's tablet worked and his didn't ... I am saving this advice just in-case it happens again!!!! You guys are life savers!

**Oni McMullen** · 12-29-2012, 10:18 PM

God bless you! i thought I would have to send this MID google android tablet back AGAIN, but I did as you said ( by the way on my device the econd place to go yto wass called google service framework which I foundd out from someone else reply after he succesfully use your solution) and here I am again happily down loading apps. Never under estimate the power of internet forums . I will surely set a bookmark or here! Thanks again and happy new years to ya!

**Webo17** · 12-30-2012, 04:52 AM

@martandkim thank you so much, tried all the other ways suggested and they didnt work, your way was spot on, have a happy mom now.

**duckpig** · 12-30-2012, 12:08 PM

Am very grateful excellent advice stopped me throwing new tablet against a wall

**Ciara Aitken** · 12-30-2012, 03:04 PM

Aww please help bought this for a Wayne's birthday on Saturday and I did everything use said nw I can't get into the playstore it says error while retrieving information from server [RH-01] ALL HELP WELCOME :-(

**Colin Adie** · 12-30-2012, 03:55 PM

Hiya folks . Iv just bought a 7 inch tablet too & keep getting this fault after i download an app - why is this happening

**Colin Adie** · 12-30-2012, 03:56 PM

Aam experiencing this fault too - have u found out why its happing ??

**Tammy Kearns** · 12-30-2012, 05:13 PM

thank you so much it worked i have been fighting with my daughters tablet for 3 days and was ready to throw across the room

**Elbaz** · 12-31-2012, 04:37 AM

Thanks Allot, you saved my neck

**Togger** · 12-31-2012, 08:47 AM

Originally Posted by jimthetim

I have the answer to this problem. TELL ONE AND ALL TO SAVE XMAS
SETTINGS
APPS:AT TOP RIGHT GO TO ALL APPS THEN GO TO PLAY STORE AND CLEAR CACHE (NOT DATA)
THEN FORCE STOP.
COME OUT EVERYTHING TO THE HOME SCREEN.
GO BACK INTO SETTINGS
APPS
ALL APPS:THEN GO TO THE APP UNDER PLAY STORE (CALLED MARKETPLACE SERVICES OR SOMETHING LIKE THAT) AND CLEAR DATA (NOT CACHE) THEN FORCE STOP.
SWITCH OFF AND ON AND HEY PRESTO GET DOWNLOADING THOSE APPS.

Hi Tim, tried your solution & also included........Settings-Apps-All-Google Framework-Force Stop(ignore warning)-Then Clear data in Google Frame work-Shut Down-Leave for a few minutes-Restart- Job done!

**Maria Gaspar** · 12-31-2012, 02:47 PM

Dear all,

I am getting the same error as Louspen, after having done the "clear cache" and "force stop" in both play store and google framework...
How can I make it work???
Thanks a lot in advance

**Tami Charles** · 12-31-2012, 09:56 PM

Uggggg...... I have tried EVERYTHING these posts have suggested, and I STILL can't download anything!! I am so aggravated......ANYTHING else I can try??

**jimthetim** · 01-01-2013, 07:29 AM

Hi Tami, are you sure you cleared cache (not data) at first bit and then clear data (not cache) at second bit.check my post for full instructions. worked for a lot of people. me included.

**jimthetim** · 01-01-2013, 07:32 AM

remember its clear cache (not data) at first bit and then clear data (not cache) at second part.

**Dimitri J** · 01-01-2013, 07:03 PM

This one worked 100% for me.On your device : Go to settings/apps/all/ and uninstall (if possible) or deselect PLAY STORE .Download play store app from this link and than install it to your devise.I did it via my pc,and than install it via USB cable to my tablet.But it is of course possible to do this directly from your browser on your devise, store the .apk file there( to internal memory or SD card) and install it afterwords.I tray everything before that - nothing worked. Perhaps you`ll love this one - - many apps for free,in case the prescription does not work for you.But, I`m sure will does! God luck.Regard,Dimitri -Norway