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  1. #76  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I am also having the same problem "Error retrieving information from server.[RPC:S-5:AEC-0]". Please help me to resolve the same.

    [email address removed]

    Thanks in advance.
    Last edited by NotJustAPhone; 01-24-2013 at 11:46 AM.
  2. #77  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Hey can anyone please help me i have just bought a android 4.0 7 tablet and play store was working fine to start with now i keep getting this message i have tryed the remove google account and but it bk in that works but for only a couple of downloads then it say the message again, is there anyway to solve this r will i have to take it back.
    lukas131 likes this.
  3. #78  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Ty so much for your help I had been trying to download for 2 days. Now the problem is saved Ty again!!!!
  4. #79  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by jimthetim View Post
    I have the answer to this problem. TELL ONE AND ALL TO SAVE XMAS
    SETTINGS
    APPS:AT TOP RIGHT GO TO ALL APPS THEN GO TO PLAY STORE AND CLEAR CACHE (NOT DATA)
    THEN FORCE STOP.
    COME OUT EVERYTHING TO THE HOME SCREEN.
    GO BACK INTO SETTINGS
    APPS
    ALL APPS:THEN GO TO THE APP UNDER PLAY STORE (CALLED MARKETPLACE SERVICES OR SOMETHING LIKE THAT) AND CLEAR DATA (NOT CACHE) THEN FORCE STOP.
    SWITCH OFF AND ON AND HEY PRESTO GET DOWNLOADING THOSE APPS.
    I got xtouch 7" tab and having the same issue even tried those steps for clearing cache and data but still the same
    Can any one help me with thiss.
  5. #80  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I have tried everything. Still no dice. You would think Google would put a better emphasis on fixing a problem of this magnitude. I looked up this code on their support page somewhere, and it was reported back in November. The update to it said there is no known way to fix it...... YET. seriously WTF?!?!?!?


    **Update**

    After signing out of my Google account on the phone, and then signing back in and re syncing everything, that seemed to get it to work. All my updates are pushing and I am no longer getting that problem. Before you do that step make sure your last sync was recent or just sync before you sign out.
    Last edited by maverick7526; 02-01-2013 at 07:01 AM.
    Thanked by:
    Demy1 
  6. #81  

    Cool Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I was getting the exact same thing every time I tried downloading an app. I have the Tagital 7" Tablet. But I just followed the advice from a guy named JimTim? Something like that and he said to do this:
    Settings:
    Manage Apps:
    -All Apps
    -Play Store
    -Clear cache (NOT DATA)
    -Force Stop
    -Google Service Framework
    -Clear data (NOT CACHE)
    -Force Stop
    Shut off tablet
    Turn back on
    Then get to downloading!

    I paraphrased his words. Do those steps and it works I have apps now! Hope it works for you too!
    Thanked by:
  7. #82  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Thank you so so so much!!!! You have no idea how frustrated I have been since I got my new tablet for my birthday! I rewrote your instructions for others and I apologize for typing your name wrong but thank you again so much for your advice!
  8. #83  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by MartandKim View Post
    This is the full post from the other site -

    Go to "Settings"
    Tap “Applications”
    Tap “Manage Applications”
    Select "All"
    Scroll to and tap “Google Play Store”
    Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
    Tap the Back button to get back to the applications list.
    Scroll to and tap “Google Service Framework”
    Tap “Force Stop”, tap “OK”, tap “Clear data”, and tap "OK".
    Now reboot (switch on & off) your device.
    hi .. i followed this directions and everytime i open play store it says SERVER ERROR .. what should i do ? we just got it yesterday and now we can't download anything .. please help me
  9. #84  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Thanks for this. I faced the same problem on my Nexus 4 the first time I tried using Google Play. Followed this and the issue has been resolved.
  10. #85  

    Default

    Quote Originally Posted by malapalayam View Post
    I am also having the same problem "Error retrieving information from server.[RPC:S-5:AEC-0]". Please help me to resolve the same.

    [email address removed]

    Thanks in advance.
  11. #86  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    It worked! Thanks a lot!
  12. #87  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by Hari Prashanth View Post
    A simple fix for thz issue z. Go to settings ---Accounts----select your google account and remove it re add it again now check again ur issue resolved
  13. #88  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I have followed the instructions many times over and it is not working! Boutto pull my hair out....what do I dO?
  14. #89  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    tysvm! i just got a Galaxy S3, and i thought i was gonna hafta return it! ACE!! this worked perfect ty ty ty
  15. #90  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Re: Error retrieving information from server.[RPC:S-5:AEC-0]
    THIS MESSAGE KEEPS APPEARING WHEN EVER I TRY TO DOWNLOAD.I TRIED YOUR STEPS BUT NO SUCESS
  16. #91  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I did the clear cache thing, now I keep having a server error when I open my google play.
  17. #92  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    After the update on 4.2.2 i had the same error on play store. I could not update my installed applications and i had the same error while opening the play store.
    But i did what you suggested and it worked fine.I logged off from my google account, then logged in again and everything is fine!
    thank you all for your suggestions
    Thanked by 2:
  18. #93  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I had the same issue from trying to force the update. The clear data/cache blah blah didn't work. I had to delete my Google account from the tablet. I rebooted it and readded the same account, and that solved it.
    @drew3sbs on Twitter
    Thanked by:
  19. #94  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    What finally worked was to remove my accounts first
    Reboot
    Do these instructions
    Reboot
  20. #95  

    Thumbs up Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Thanks a lot for the tips, you guys are great.... have a nice day..
  21. #96  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I have the same problem too rpc s 5 aec.....plz help me to resolve this prob....I bought a new tablet and I can't download any games....plzz help me please...
  22. #97  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    me too have the same problem Error retrieving information from server.[RPC:S-5:AEC-0]..its very hard for me to download any games..pls help me...!! tq..
  23. #98  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    thank you guys......now i tab is better by hearing your advice...........
  24. #99  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    how can fix the eror to the above tittle
  25. #100  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    thanks for the info it worked fine just when i was about to send this sh!t right back to where it came from thanks for the help
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