03-17-2017 11:08 AM
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  1. Ell3n's Avatar
    I'm helping friends to fix this issue.
    One phone is HTC Desire (old one)
    One is Samsung galaxy S2.

    I tried the solution given by Jim on pg 1 but didn't work.
    So I tried to remove the gmail a/c on the phones but the phones hv no Google Apps.

    How do I remove Gmail account from the HTC & Samsung galaxy S2 phone without factory reset?

    Any help is much appreciated. Thank you very much.
    02-19-2013 07:19 PM
  2. chuckr01's Avatar
    I tried the force stop tricks and still got the errors. I went to Accounts under settings, opened my Google Account and removed it, went to Add Account and re-added it and now my updates are back in service. I had to do the force stop on services framework a couple of times this weekend to get the 4.2.2 update on my Nexus7. Doing that must have fouled up something else. You gotta love this forum for finding the fixes to these aggrevations!
    02-21-2013 07:20 PM
  3. jlo8720's Avatar
    clearing data/cache/framework etc did not work for me on my N7 on 4.2.2

    I removed my google account and re added and all 15 of my updates started rolling.
    02-26-2013 10:59 PM
  4. ANIL Bhalla's Avatar
    1)Enter into settings
    2)Choose apps & all
    3)Select google services framework
    4)Clear data
    5)force stop
    for every step press OK
    now go to Apps and down load without error
    03-03-2013 02:58 AM
  5. ANIL Bhalla's Avatar
    1)Enter into settings
    2)Choose apps & all
    3)Select google services framework
    4)Clear data
    5)force stop
    for every step press OK
    now go to Apps and down load without error

    - - - Updated - - -

    1)Enter into settings
    2)Choose apps & all
    3)Select google services framework
    4)Clear data
    5)force stop
    for every step press OK
    now go to Apps and down load without error
    Chesca Rodriguez likes this.
    03-03-2013 03:04 AM
  6. Harsha Chaithanya Kethepalle's Avatar
    Thank you.

    This helped.
    03-04-2013 01:34 PM
  7. Reynolds Robertson's Avatar
    i have a Dragon Touch MID 70416W tablet getting same error none of these steps are working do anyone have an idea
    03-05-2013 10:53 PM
  8. jbenab2007's Avatar
    Hey there, I was having same error message on my LG Thrill phone and I followed the steps
    1: Settings
    2. applications
    3: manage applicaations
    4: All
    5: Scroll down to Google Play store
    6 Clear cashe (NOT DATA)
    7: Force Stop
    8: Back out to Home Page
    9:Follow steps 1 thru 4
    10: scroll down to Google Framework
    11: Clear Data (NOT CACHE)
    12: Force Stop
    13: Reboot Device

    THIS IS WHAT I DID AND IT WORKED WONDERFUL. I SAVED THESE STEPS FOR FUTURE PROBLEMS!
    03-08-2013 07:45 PM
  9. Rony55's Avatar
    Thanks a lot MartandKim, your solution really helped me, Now I can download everything easily, for a while I thought there is something wrong with my device, but you solved my problem, Thanks again.
    03-10-2013 11:45 AM
  10. muhammad luthfi's Avatar
    Knp tdk bsa mengisnta appy

    - - - Updated - - -

    Knp tdk bsa mengisnta appy
    03-10-2013 12:53 PM
  11. hannahambas's Avatar
    What can i do
    Q
    03-11-2013 09:52 AM
  12. Cecia Salazar Cespedes's Avatar
    Thank youuuuuuuuuuuuuuuuuuuuu
    03-11-2013 04:30 PM
  13. Peilin Chen's Avatar
    Y i still cannot solve my problem?
    03-14-2013 08:13 AM
  14. dgold94544's Avatar
    Didn't work on my S3 running 4.1.1
    03-14-2013 08:51 PM
  15. Tommy San's Avatar
    Amazing! You are my personal Android Savior ;-)
    03-17-2013 09:35 PM
  16. Joysond's Avatar
    Thanks it worked..... ur the best
    03-19-2013 02:02 AM
  17. Randoll Revers's Avatar
    I tried many things but nothing worked until I decided to clear the data for the "google account manager" that's all I had to do -- so many mentioned to delete the account and recreate the account which is kinda scary.

    Go to Settings → Apps → ALL → Google Account ManagerClear Data.

    Reboot device.

    Done.

    It worked for my Nexus 7 (Android 4.2.2). Received 17 updates :-).
    03-21-2013 05:12 PM
  18. Nuran Tareq's Avatar
    Please there is no help up till now I followed all the instructions from clearing data cache removing Google account still cant open it
    03-23-2013 04:11 PM
  19. jamie66's Avatar
    I tried all this and It still won't work help
    03-26-2013 02:44 PM
  20. Paul Gartland's Avatar
    worked like a charm, thank you :-)
    03-27-2013 12:47 PM
  21. sally_ann_w's Avatar
    used this one both of my kids tablets and it worked!!

    I AM SOOOOO GRATEFUL! this was my last attempt at getting them to work!!

    Thank you to jim as your advice was spot on
    03-28-2013 02:31 PM
  22. sally_ann_w's Avatar
    I have the answer to this problem. TELL ONE AND ALL TO SAVE XMAS
    SETTINGS
    APPS:AT TOP RIGHT GO TO ALL APPS THEN GO TO PLAY STORE AND CLEAR CACHE (NOT DATA)
    THEN FORCE STOP.
    COME OUT EVERYTHING TO THE HOME SCREEN.
    GO BACK INTO SETTINGS
    APPS
    ALL APPS:THEN GO TO THE APP UNDER PLAY STORE (CALLED MARKETPLACE SERVICES OR SOMETHING LIKE THAT) AND CLEAR DATA (NOT CACHE) THEN FORCE STOP.
    SWITCH OFF AND ON AND HEY PRESTO GET DOWNLOADING THOSE APPS.
    this was spot on and fixed my problems!
    03-28-2013 02:32 PM
  23. tatatogo's Avatar
    hey this really worked thank u very much
    03-29-2013 11:43 AM
  24. 39hugs's Avatar
    "Error retrieving information from server.[RPC:S-5:AEC-0]".

    Still stuck with this and cant find some of the settings options discussed here and seem totally stuck....
    my only encouragement is that 'some' others seems to have found their way somehow...

    struggling on without ability to downloads apps.......... off to apple at this rate!

    03-30-2013 04:24 AM
  25. 39hugs's Avatar
    didn't work for me

    - - - Updated - - -

    didn't work for me
    03-30-2013 04:33 AM
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