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  1. #176  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    How did u resolve the issue? I tried the clear cache clear data thing but still it' s not working. Can u send to me the steps u did? Heres my email add [email address removed].

    Thanks
    Last edited by NotJustAPhone; 06-02-2013 at 11:44 PM.
  2. #177  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Im using samsung s3 how do u remove an account? Doesnt it require factory reset?
  3. #178  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by gemsbench View Post
    Im using samsung s3 how do u remove an account? Doesnt it require factory reset?
    go to settings > under account tap open the Google account > under Google tap on the Google ID again and you will see a option to remove the account.
  4. #179  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I followed your instructions and the problem was solved partially. however, only managed to solve completely removed when the main account and then added. It was show! Thank you all.
  5. #180  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Clearing cache and data on any google frameworks, playstore or service doesn't work. Just makes thing worse for you. Its actually a lot simpler then people are saying. I had this same prob lem and tried everything with no luck. But aftr much trial and error I found that all you need to do to reset google playstore to download and update is to sign out of your google account. You can do this by going to Settings--- scroll down to where it says accounts and select Google---- then click on tour account that is attached to the Playstore ( I have several accounts attaches to google on my phone. You may only have the one so just click on it.) ----- then scroll down and make sure everything has a check mark in the boxes so that all your data and anything else is synced and saved ---- then at bottom of screen you should have the option to remove account--- after you select that it'll ask you are you sure because you can lose call logs, messages, and contacts. Selecr ok n no worries if everything synced it'll all come back when u sign back in--- then go to playstore and it'll ask you to sign in to google account--- click existing sign in with user name and password with the account you just removed and attempt to download any app and voila!! No more error.

    If by chance it does come up again then go into your settings--- then apps---- then google playstore--- uninstall all updates --- then repeat all the steps above and it'll be fixed.

    Let me know if this helps.
    Thanked by 2:
    sue zeti likes this.
  6. #181  

    Cool Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    On the Samsung Galaxy S3 that worked for me too!
    First remove your Google account, go to Settings and scroll down to Accounts then select Google. At the top where it shows your e-mail address tap it then at the bottom of the page tap Remove account. Ignore all the dire warnings and follow it through until it's gone.
    Now do the removal of the cache and data by going to Settings > Applications Manager >All and scroll down to Google Play Services. Tap this and Clear Cache, Clear Data and Force Stop.
    Now go back one step and do the same for Google Play store, Clear Cache, Clear Data and Force Stop. Now do it for Google Services Framework too.
    Go back to the main menu and select Add account then Existing account and sign in with your username (usually your e-mail address) and password and agree to all until the account is created.
    Now reboot the phone and viola! There will be a prompt about accepting Google terms, location settings etc. just agree and suddenly all your apps will be back and updating good as new!

    Many thanks to all who helped on this one!
  7. #182  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by Fenderblender View Post
    On the Samsung Galaxy S3 that worked for me too!
    First remove your Google account, go to Settings and scroll down to Accounts then select Google. At the top where it shows your e-mail address tap it then at the bottom of the page tap Remove account. Ignore all the dire warnings and follow it through until it's gone.
    Now do the removal of the cache and data by going to Settings > Applications Manager >All and scroll down to Google Play Services. Tap this and Clear Cache, Clear Data and Force Stop.
    Now go back one step and do the same for Google Play store, Clear Cache, Clear Data and Force Stop. Now do it for Google Services Framework too.
    Go back to the main menu and select Add account then Existing account and sign in with your username (usually your e-mail address) and password and agree to all until the account is created.
    Now reboot the phone and viola! There will be a prompt about accepting Google terms, location settings etc. just agree and suddenly all your apps will be back and updating good as new!

    Many thanks to all who helped on this one!
    Ugh...didnt work for me, now I have nothing in my list. And in my "ALL" tab I get the same error ( [RPC:S-5:AEC-0] ) It's odd as my online account is messed up too, for apps I've purchased it shows then as not purchased, if I try to install it via the web it give an error. This just all of a sudden started happening with me account.
  8. #183  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I have tried all of these fixes on both my tablet tab2 7 and phone galaxy s4. tech support has escalated it for me and said she will get back to me in 48 hours. she agrees that it must be a play store problem as it happened to 2 devices.
  9. #184  
    prbigo91's Avatar

    Posts
    1 Posts
    Global Posts
    2 Global Posts

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I have encountered the same server error on two separate phones and am also showing no installed apps in My Android Apps in Google Play on my computer. I am even now receiving another error when attempting to make the re-purchase of a paid app, "Error receiving information from server [BM-PPH-01]". This is frustrating.
  10. #185  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    At&t Replaced my Galaxy Note due to this issue. Apparently, replacing my device proves that Google messed things up on there end cause i still have the same problem.
  11. #186  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    i have also a 7HD tab i have a same problem as yours but when i go to settings then APPS i can't find the playstore ang marketplace services ! i dont know why buta theres no playstore on my ALL APPS ! (((
  12. #187  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    THANK YOU SO MUCH ) it woRk )
  13. #188  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    hey thanks.. you save my day.....
  14. #189  
    Mrlovkim's Avatar

    Posts
    31 Posts
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    122 Global Posts

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    This is sad. I first had the no connection problem, fixed that now have this problem and have tried all of these and nothing. if I have to reset this phone again I might be done with android. I don't root or do custom roms but still these kind of problems and the no connect thing is the second time it did it.
  15. #190  
    Mrlovkim's Avatar

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    122 Global Posts

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by Fenderblender View Post
    On the Samsung Galaxy S3 that worked for me too!
    First remove your Google account, go to Settings and scroll down to Accounts then select Google. At the top where it shows your e-mail address tap it then at the bottom of the page tap Remove account. Ignore all the dire warnings and follow it through until it's gone.
    Now do the removal of the cache and data by going to Settings > Applications Manager >All and scroll down to Google Play Services. Tap this and Clear Cache, Clear Data and Force Stop.
    Now go back one step and do the same for Google Play store, Clear Cache, Clear Data and Force Stop. Now do it for Google Services Framework too.
    Go back to the main menu and select Add account then Existing account and sign in with your username (usually your e-mail address) and password and agree to all until the account is created.
    Now reboot the phone and viola! There will be a prompt about accepting Google terms, location settings etc. just agree and suddenly all your apps will be back and updating good as new!

    Many thanks to all who helped on this one!

    WOW........This worked......Thank you.
  16. #191  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Can someone PLEASE twist Google's arm right up their back so that they are forced to get off their lazy arses and fix this effing problem. The "Google Play Store - Clear Cache/ Google Services Framework - Clear Data" remedy doesn't work. The delete your account remedy doesn't work. I've even deleted the Play Store - using Titanium Pro - and then re-installed the apk. NOTHING REMEDIES THIS ATROCIOUS ERrOR in the OS. Unfortunately, this is entirely in the hands of Google -- they created the problem; they need to fix it AND FAST. According to Titanium Pro I have 423 Apps installed on my Galaxy S3 and about one third of those are paid apps. So this is not just a simple case of some hick whose got a freebie that doesn't work. This is coming from somebody who has given Google his dough in both advertising revenue and their commission on the sales that I've paid for. Their absolute silence on the subject is ABSOLUTELY DISGUSTING. They have one simple post on their forum page which states that they are working on the problem and they'll come back when they've got a fix. THIS POST WAS IN MARCH!!!!!!!!!!!!!!!!!!!!!!!! Where the eff are they????

    The Google post to which I refer is :
    and it reads as follows:

    [#7582577] "RPC:S-5:AEC-0" error when downloading or updating apps

    We’ve received reports that some users are getting "RPC:S-5:AEC-0" while trying to download apps.

    We’re currently investigating a permanent solution, and there are no workarounds at this time.

    We’ll continue to update this page with developments, so check back soon.

    Issue first reported on: March 21, 2013

    Last updated on: April 15, 2013
  17. #192  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I am having the same problem. I tried removing and re adding the account but that didn't work
  18. #193  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I have experiencing the same problem and I could not redownload my apps...can somebody help me to fix this..
  19. #194  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by Fenderblender View Post

    On the Samsung Galaxy S3 that worked for me too!
    First remove your Google account, go to Settings and scroll down to Accounts then select Google. At the top where it shows your e-mail address tap it then at the bottom of the page tap Remove account. Ignore all the dire warnings and follow it through until it's gone.
    Now do the removal of the cache and data by going to Settings > Applications Manager >All and scroll down to Google Play Services. Tap this and Clear Cache, Clear Data and Force Stop.
    Now go back one step and do the same for Google Play store, Clear Cache, Clear Data and Force Stop. Now do it for Google Services Framework too.
    Go back to the main menu and select Add account then Existing account and sign in with your username (usually your e-mail address) and password and agree to all until the account is created.
    Now reboot the phone and viola! There will be a prompt about accepting Google terms, location settings etc. just agree and suddenly all your apps will be back and updating good as new!

    Many thanks to all who helped on this one!

    WOW........This worked......Thank you.

    Delighted to report this worked for me also on my HTC - Brilliant and thanks
  20. #195  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    same issue. I have tried everything including odin flashing a stock rom. after the flash I was able to download apps again. All my paid apps are gone. If you go to My Orders & Settings you can see all the apps that have been downloaded. (paid for and otherwise.) Google play tech support recommended that i get a new gmail and request the devs to switch my paid apps to the new account... F*CK that. I can still download so I have been requesting refunds from ALL dev's that I have purchased from. so i can repurchase that app in hopes that I can rebuild my purchase history. Im hopping problem will be resolved soon. FIX YOUR SH*T GOOGLE...
  21. #196  
    rlanza1054's Avatar
    Samsung - SPH-D710

    Posts
    265 Posts
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    2,089 Global Posts

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Hi all,

    OK, I wanted to add my name to the list of people that are subjected to the RPC issue.

    My issue is that I have 6 Android devices.

    Samsung Galaxy S II Sprint (SPH-D710)
    Asus TF300T
    Nexus 7
    Google Smartstick
    MK808K (2 units)

    I sent my Nexus 7 in for replacement and just got it back, but I can't bother to take it out of the box until this issue is fixed. It won't get updated when I restore the data from Google with this issue in place.

    I have tried the new account thing and clear everything I could and actually it made things even worse, because now it lost all my purchases and magazine subscriptions (or maybe that was gone too and I never realized it).

    Also, the problem also affect the My Orders using the website and not the Play store app from a device. I wen to Google Play from my PC computer and now My Order is getting an error!

    So any ideas on how to restore an account when you have multiple devices?

    Thanks!

    Rob

    PS Talked to Google again and this time the Apps department and the girl I spoke with (Audrey) is sending the issue to Tier 3 level support. I have to wait 48 hours for an answer which I doubt they will be able to fix it. And I am not about to give up on hundreds of dollars of app purchases and magazine subscriptions, books, movies.

    Why can't Google just restore the account from a backup, or do they really backup these accounts? These low level people say it's not done.

    That they might create a new account but they can't move over the purchases? The low level people should have answers to these questions since this has been first reported in February 2013!
    [SIZE="2"]Robert L Astoria Queens, N.Y.C

    - Samsung Galaxy S II Epic 4G Touch! (SPH-D7110)
    - Asus TF300T
    - Nexus 7
    - Smartstick
    - MK808B

    - Previously WebOS Palm Pre (Sprint)
  22. #197  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    On another forum, I posted my feelings about this atrocious and unprofessional misconduct by Google. The question I posed there is the same one I'll pose here.

    Has anyone got any thoughts on how this issue can be escalated so that it becomes a mainstream issue?

    That's the only way that I can see Google getting off their effing arses and doing the right thing about this behavior: behavior which is, of course, tantamount to fraud. (They've taken my money by way of both commissions on sales and advertising revenue, and are failing and/or refusing to provide the service for which they've been paid.)
  23. #198  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    just tried this as ive treid all the other stuff which did not work. but this way has sorted the problem all working great i followed those steps and i have a android 4 and the market place on mine was something frame work . cheers am well happy do this as you say and all is great. was up till 7am trying to sort it and it just took 5mins to do.
  24. #199  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by brettzzzzz View Post
    just tried this as ive treid all the other stuff which did not work. but this way has sorted the problem all working great i followed those steps and i have a android 4 and the market place on mine was something frame work . cheers am well happy do this as you say and all is great. was up till 7am trying to sort it and it just took 5mins to do.
    That's because Google fixed the problem finally this morning between 7a-10a EDT. A simple reboot finally got my Rezound working and the Play/Download Manager/Framework clear with reboot fixed my tablet.

    Most users now report that the problem is gone.

    Posted via Android Central App
    HTC One M8 (2014)
    Nexus 7 FHD
    Transformer TF300T
  25. #200  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    i did everything what you sad and its still not working i can't even update my apss...
    please help
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