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  1. Thread Author  Thread Author    #1  

    Default Error retrieving information from server.[RPC:S-5:AEC-0]

    I get the above error whilst downloading application/games from play store


    Any one to help me on this. I get connnected through Wifi and 7 inches tablet
    Thanked by:
    Mardan Khan and hungnam like this.
  2. #2  
    piizzadude's Avatar
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    Something JB

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    What tablet

    Sent from my X-Band Modem... TY Genesis
    Thanked by:
  3. #3  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    A simple fix for thz issue z. Go to settings ---Accounts----select your google account and remove it re add it again now check again ur issue resolved
    Thanked by 6:
    rollo123 likes this.
  4. #4  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I am having the same problem. I tried removing and re adding the account but that didn't work. ; (
    My device is Note 2.
  5. #5  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I'm still having the same problem!
  6. #6  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    So I hear google was having problems and most ppl are saying it is working again but I am still getting an error. Anyone else still having problems?
  7. #7  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    same here its getting very very irritating.. just bough this tablet today i kno it was cheap but the last person had apps on it and i deleted them and added my own account and now its giving me this error >_<
  8. #8  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Have been receiving this issue too. It's annoying. I couldn't get my apps reinstalled today after a recent re-flash.
  9. #9  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Same issue here. Have gotten the kids android devices for Christmas- tablet and mp3 player, chosen specifically because they like the play store on my phone. I have been trying to go ahead and put some apps on so they'll have some ready on Christmas, and have been unable to do so. On one device, if I delete and register the account each time, I can download a game. On the other, even that doesn't work. Went with android/google play because I have been so pleased with it, but this is really disappointing me. We will have a several hour car ride on Christmas day, and I wanted them to be able to play on their new gifts. Guess they'll just have to look at it, unless this gets straightened out. Interested in any solutions.
  10. #10  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by azaria567 View Post
    I am having the same problem. I tried removing and re adding the account but that didn't work. ; (
    My device is Note 2.
    I have a Note 2 and what I did was added my second Google account. I then went to the Play Store > [MENU] Accounts and selected the new account I had added, followed by switching back to the previous account. This resolved the issue for me.
    Thanked by:
  11. #11  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    hey, seancojr, brilliant! this worked! i was about to return my cheap tab just because im so frustrated not being able to download video calling apps
    thanks much:):)
    seancojr likes this.
  12. #12  

    Smile Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I have the answer to this problem. TELL ONE AND ALL TO SAVE XMAS
    SETTINGS
    APPS:AT TOP RIGHT GO TO ALL APPS THEN GO TO PLAY STORE AND CLEAR CACHE (NOT DATA)
    THEN FORCE STOP.
    COME OUT EVERYTHING TO THE HOME SCREEN.
    GO BACK INTO SETTINGS
    APPS
    ALL APPS:THEN GO TO THE APP UNDER PLAY STORE (CALLED MARKETPLACE SERVICES OR SOMETHING LIKE THAT) AND CLEAR DATA (NOT CACHE) THEN FORCE STOP.
    SWITCH OFF AND ON AND HEY PRESTO GET DOWNLOADING THOSE APPS.
    Thanked by 10:
    JayTech and brown135 like this.
  13. #13  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Have you tried my idea yet. Xmas saved for my kid.
  14. #14  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by jimthetim View Post
    Have you tried my idea yet. Xmas saved for my kid.
    You saved Christmas my friend!! I was getting this horrible error and did what you said and I downloaded everything I needed for my kids Tablet!! Thanks so much and Merry Christmas!!
  15. #15  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I've tried this a number of times and can't get it to work. Still getting the same error :-(
  16. #16  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    just trying your advice and right now i couldnt find anything called market place services on market updater and thid other thing ?
  17. #17  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Thank you so much! You saved 3 kids christmas!
  18. #18  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I cleared the cashe under the google play but I don't see the marketplace one under google play to clear the data. Could it be called something else?
  19. #19  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Quote Originally Posted by katisaacson View Post
    I cleared the cashe under the google play but I don't see the marketplace one under google play to clear the data. Could it be called something else?
    Mine was called something frame or somet but it seems to be the android app under the play app or atleast that worked for me
  20. #20  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I've tried this fix, I've cleared the cache and forced a stop but I can't find anything called market place to clear the data. I have one called
    iReader if I press clear data it gives a message that this apps data will be permanently deleted,including all files settings accounts etc. Is this what I want to do, getting really annoyed with this thing now. Any help would be great.
  21. #21  

    Lightbulb Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Thanks JimtheTim!!

    The second thing to clear on my tablet was called - "Google Service Framework"

    I am now up and running/downloading - Thanks to Glenn Gomez on the 'Android Forums' too!

    Let me know if it works for you too!
  22. #22  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    Hi I've clear search history and went to settings and have clear all data on google play store and that framework one I now can open play store at all! Helpp please gonna end up sending this tab back! Brought it for my son for xMas and he can't use it!
  23. #23  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    I can't see how / where to clear cache and force stop?
    Can someone advise?!
    Thanks
  24. #24  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    This is the full post from the other site -

    Go to "Settings"
    Tap Applications
    Tap Manage Applications
    Select "All"
    Scroll to and tap Google Play Store
    Tap Force Stop, tap OK, tap Clear data, and tap "OK".
    Tap the Back button to get back to the applications list.
    Scroll to and tap Google Service Framework
    Tap Force Stop, tap OK, tap Clear data, and tap "OK".
    Now reboot (switch on & off) your device.
    Thanked by 11:
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  25. #25  

    Default Re: Error retrieving information from server.[RPC:S-5:AEC-0]

    thankyou so much great advise my son is now happy have a great new year
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