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  1. Thread Author  Thread Author    #1  

    Default Samsung Galaxy s4 won't turn on

    My s4 won't turn on now.. When I woke up yesterday, i'm pretty sure it was working. But it always shows this update thing. and then i sat on my phone I think it pressed the Install button to install the update . when i saw it updating, i tried to turn my phone off because i'm scared it might delete my pictures and videos and some notes. so I took the battery out and put it back in it was still installing.. i took the battery out several times and then it stopped installing the update. the problem now is that it won't turn on. it's just stuck on that "Samsung Galaxy S4" opening-remark thing. what should I do? it's not even a year old yet.. Please reply !
  2. #2  
    mhinc's Avatar

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    Default Re: Samsung Galaxy s4 won't turn on

    Quote Originally Posted by dNiceOne View Post
    My s4 won't turn on now.. When I woke up yesterday, i'm pretty sure it was working. But it always shows this update thing. and then i sat on my phone I think it pressed the Install button to install the update . when i saw it updating, i tried to turn my phone off because i'm scared it might delete my pictures and videos and some notes. so I took the battery out and put it back in it was still installing.. i took the battery out several times and then it stopped installing the update. the problem now is that it won't turn on. it's just stuck on that "Samsung Galaxy S4" opening-remark thing. what should I do? it's not even a year old yet.. Please reply !
    Well you did EXACTLY what the update tells you NOT to do while updating. You turned off the device. HUGE No No!
    For the record the update wouldn't have deleted your pics, videos, or notes. But now that decided to turn it off during an update. Your only choice is to Factory Reset, which now WILL
    leave you with everything gone. UNLESS you were smart enough to have it all on a MicroSD card. If it's on your device memory it's gone. Here are the steps



    Turn off the device.
    Press and hold the following three buttons at the same time:
    Volume Up key
    Home key
    Power key
    When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and theHome key.
    When the Android System Recovery screen appears, release the Volume Up and Home keys.
    Press the Volume Down key to highlight ‘wipe cache partition.’
    Press the Power key to select. The phone will automatically restart after the cache is wiped.
    Samsung Galaxy S4 SGH-I337M - 4.2.2
    Telus Mobility
    Niagara Falls, Ontario, Canada
    ---
    Thanked by:
    mannello93 likes this.
  3. #3  

    Default Re: Samsung Galaxy s4 won't turn on

    I'm gonna go with, "DO NOT TURN OFF YOUR PHONE WHILE UPDATING!"
    If you want, wipe it and re install from your last back-up with Samsung Kies.
    mhinc likes this.
  4. #4  

    Default Re: Samsung Galaxy s4 won't turn on

    My s4 mini when I select ‘wipe cache partition' it shows me 'error'. And then it restarts but it closes again.
  5. #5  
    mhinc's Avatar

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    Default Re: Samsung Galaxy s4 won't turn on

    Quote Originally Posted by pelolemeshani ael View Post
    My s4 mini when I select ‘wipe cache partition' it shows me 'error'. And then it restarts but it closes again.
    This is an S4 thread not an S4 Mini.
    Samsung Galaxy S4 SGH-I337M - 4.2.2
    Telus Mobility
    Niagara Falls, Ontario, Canada
    ---
  6. #6  

    Default Re: Samsung Galaxy s4 won't turn on

    Thank you to the 2nd poster to this thread (mhinc) for the 3-button push and hold advice. It worked. My relatively new Samsung Galaxy S4 just suddenly stopped working for no reason today and was unresponsive. Your fix worked. A million internets to you, good sir. This was the first result in Google for "samsung galaxy s4 wont start up."
    Thanked by:
    mhinc 
    mhinc likes this.
  7. #7  

    Default Re: Samsung Galaxy s4 won't turn on

    Hi I am having he same problem but it would not work i try the hard reset and it will just shutting off and io dont know what else to do.....

    Is there any way teh software can be install to the phone from a PC?
  8. #8  

    Default Re: Samsung Galaxy s4 won't turn on

    Hi I am having he same problem but it would not work i try the hard reset and it will just shutting off and io dont know what else to do.....

    Is there any way teh software can be install to the phone from a PC?
  9. #9  

    Default Re: Samsung Galaxy s4 won't turn on

    what if it died during update and now wont turn on and when i plug it in to charge nothing happens?
    the screen is still black and blank
  10. #10  

    Default Re: Samsung Galaxy s4 won't turn on

    Thanks! quick easy solution helped save my day
  11. #11  

    Default Re: Samsung Galaxy s4 won't turn on

    I tried the system restart and my phone is still nonresponsive. What is there to do now considering it wont do anything at all?
  12. #12  

    Default Re: Samsung Galaxy s4 won't turn on

    Will my contacts go away if i do that ?
  13. #13  

    Default Re: Samsung Galaxy s4 won't turn on

    Did your contacts go away ?
  14. #14  

    Default Re: Samsung Galaxy s4 won't turn on

    I just got my S4 last week. It was recharged fully when I went to work. I received a call in the afternoon and it was working. Came home and went to use it and it had turned off and won't turn on. Tried your factory reset instructions above-to no avail. Guess I should take it back?
  15. #15  

    Default Re: Samsung Galaxy s4 won't turn on

    Did you ever figure this out or did you have to return your phone?

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