A
AC Question
My Samsung Galaxy J3 is definitely hacked as well as my Gmail account. I saw my hacker watching me in my camera when I was using it & he appeared as a transparent image in the picture I took. There have been no Mal ware or Spyware apps installed however a boatload of permissions were downloaded from disabled Amazon Shop which is running all the time in the background using my mobile data. He also uses my WiFi & Bluetooth & drains my battery. I have to charge it 2-3 times a day. I have unlimited mobile data but constantly being told I have no Internet connection because the hacker is using it. I also disabled hangouts & he is using it through my Gmail app to make & receive calls. Yesterday he signed in as a new device into Google with new password & my email address. I can still login to my Google account with my email & my password but I can't do anything with my phone. It won't recognize it. I tried to change the 2-step verification to secure the account & it couldn't locate my phone & wouldn't accept my password because he signed it in yesterday with a different password. From what I can see he has gained all his access by the permissions & services mostly pre-installed by Samsung. I can't Uninstall these apps or permissions I only have 5.1.1 on my phone. What can I do if anything to get rid of him. Two weeks ago My Google account was deleted & phone was all jacked up so I went to Sprint repair store. They took battery out put it back in, did factory data reset & wiped everything bit of info off my phone including all my games off my SD Card. I was devasted. I just recovered Google & Gmail account. I performed the Gmail Security Checklist, Account Security Checkup, Secured My Account (Google) repeated process until there was no activity in Gmail & I encrypted my entire phone as well as Chrome Browser settings. That held the hacker back for about 12 hrs. I am not creating easy passwords either. Please help [email address removed].
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