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  1. Thread Author  Thread Author    #1  
    inthruoutdoor's Avatar

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    Default Verizon: PUK code is locked

    Has anyone seen this message? It just started this afternoon for on my tbolt. When I turn the screen on and it is locked, there is a picture of a SIM card with a red "X" and it says "PUK code is locked" and below it says "Please contact Customer Care". Anyone know what this means and how to fix it? Thanks.

    Edit: I forgot to mention that I have no VZW cell or data signal either. The only thing I can get is WiFi.

    Sent from my ADR6400L using Android Central Forums
    Last edited by NotJustAPhone; 03-23-2014 at 02:03 AM.
  2. #2  
    piizzadude's Avatar
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    Default Re: PUK code is locked

    Your sim card is locked. Here is how to fix it:

  3. Thread Author  Thread Author    #3  
    inthruoutdoor's Avatar

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    Default Re: PUK code is locked

    Thanks for the help! Any idea what causes this to happen?
  4. #4  
    piizzadude's Avatar
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    Default Re: PUK code is locked

    well when I was looking at the solution, it seems to be random and could be reoccurring. It seems to only be happening since you got the last update so guess Verizon has done it again!

    one of the other suggestions put out there was to get a new sim card but that seemed to just delay the inevitable a bit.

    Ha the joys of TB ownership
  5. Thread Author  Thread Author    #5  
    inthruoutdoor's Avatar

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    Default Re: PUK code is locked

    Quote Originally Posted by piizzadude View Post
    Verizon has done it again!

    ...

    Ha the joys of TB ownership
    Haha, yeah what's new... Well, thanks again!
  6. #6  

    Default Re: PUK code is locked

    I had that happen to me last year when i was on vacation in miami. Pulled out the sim card wiped it down and put it back in and it worked like a charm
  7. #7  

    Default Re: PUK code is locked

    Power rest the phone worked for me
  8. #8  

    Default Re: PUK code is locked

    uhhhhhh plz help
  9. #9  
    trter10-imore's Avatar
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    Default Re: PUK code is locked

    Quote Originally Posted by ryanleighomg View Post
    uhhhhhh plz help
    what do you need?


    Quote Originally Posted by o0cdiddy View Post
    ...we should rename the TB the Menstrualbolt
    If you like something i have done and would like to contribute my nerd fund, you may do so here
  10. #10  

    Default Re: PUK code is locked

    Quote Originally Posted by inthruoutdoor View Post
    Has anyone seen this message? It just started this afternoon for on my tbolt. When I turn the screen on and it is locked, there is a picture of a SIM card with a red "X" and it says "PUK code is locked" and below it says "Please contact Customer Care". Anyone know what this means and how to fix it? Thanks.

    Edit: I forgot to mention that I have no VZW cell or data signal either. The only thing I can get is WiFi.

    Sent from my ADR6400L using Android Central Forums
  11. #11  

    Default Re: PUK code is locked

    Happened to me today. Never saw this before. Dropped my TB this morning, which I never do (ha), so figured that may have been the cause. powered down, removed the battery, and pulled out and reseated the SIM card, put the battery back in and powered up. PUK code is locked message is no longer there ... so far! Thanks for the tips!
  12. #12  

    Default Re: PUK code is locked

    If you have an HTC Droid DNA it's on Page 275 of the manual:



    Try
    - A Command Line for the Web
    Thanked by:
  13. #13  

    Default Re: PUK code is locked

    I'm randomly having this problem too. And get this on ATT with a HTC one X. Its software related, its a glitch possibly related to an App. Have already replaced both the phone and the SIM is what's crazy so that eliminates the possibility of it being hardware. Have spent hours on the phone with ATT, and its got to be something causing it. Tell me what apps do you have installed?
  14. #14  

    Default Re: PUK code is locked

    Are there anyone who experienced SIM CARD ERROR not from Verizon?

    e.g. using dna with at&t sim card.

    Or everyone who experienced this error are using the original vwrizon sim?
  15. #15  

    Default Re: PUK code is locked

    Thanks man! This help me out...
  16. #16  

    Default Re: PUK code is locked

    This is basically the same instructions for AT&t phones!!
    Quote Originally Posted by piizzadude View Post
    Your sim card is locked. Here is how to fix it:

    Thanked by:
    Sacgirl likes this.
  17. #17  

    Default Re: PUK code is locked

    My phone does the same thing and I have a HTC one x. How do u fix it.
  18. #18  

    Default Re: PUK code is locked

    8884158447 I want required enter puk code
  19. #19  

    Default Re: PUK code is locked

    I have been getting this intermittently for some time. This works for long periods for me: Take out the SIM card. I am told there is a slight manufacturing flaw with this model. Place a piece of clear tape to hold the card securely into the tray in which it lays. The tray does not exactly match the SIM (you would need a mic to tell) and so the phone sometimes loses contact with the SIM
  20. #20  

    Default Re: PUK code is locked

    Help I have locked myself out of my htc one don't know the Puk code never knew I set up a 8 digit code

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