1. Faithbits's Avatar
    Can't get phone to ring. It just vibrates. I've tried everything I can think of:

    • Volume is turned up for all settings (ringtone, music/videos/game, notifications, and system).

    • I selected a ringtone, not silent.

    • Blocking is not on during the time of day the phone won't ring. (Also tried turning it completely off, to no avail)

    • Accessibility does not have "turn off all sounds" checked

    • All other sounds work fine, including ringtones when you are selecting them, just not when you have an incoming call

    • Tried multiple different ringtones


    Can't seem to find anything more to check or change. Completely frustrated.
    Anything else that might work?
    07-16-2014 07:12 PM
  2. B. Diddy's Avatar
    Are you rooted? Do you have any app installed that has access to the Dialer?

    Try booting into Recovery Mode and clearing the system cache partition: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.
    07-16-2014 10:38 PM
  3. Faithbits's Avatar
    Are you rooted? Do you have any app installed that has access to the Dialer?

    Try booting into Recovery Mode and clearing the system cache partition: [Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.
    Thanks for your effort B. Diddy. The phone is not rooted. Cleared cache partition, but problem persists. The only apps I'm aware of that have access to the dialer, are Groove IP, and Ring.to. Checked every setting in those apps as well, and can't find anything that changes the result.
    Martin Skiver likes this.
    07-18-2014 02:04 AM
  4. B. Diddy's Avatar
    Try booting into Safe Mode, which disables all 3rd party apps. If the problem goes away, then something you installed is causing issues--try uninstalling GrooveIP and/or Ring.to. If the problem persists in Safe Mode, then there's probably something wrong with the firmware. Safe Mode instructions at the bottom of this article: Reset: Samsung Galaxy S III | T-Mobile Support
    07-18-2014 03:18 AM
  5. Faithbits's Avatar
    Try booting into Safe Mode, which disables all 3rd party apps. If the problem goes away, then something you installed is causing issues--try uninstalling GrooveIP and/or Ring.to. If the problem persists in Safe Mode, then there's probably something wrong with the firmware. Safe Mode instructions at the bottom of this article: Reset: Samsung Galaxy S3 | T-Mobile Support
    Thanks for this information. This sounds like exactly what I need. The only problem is that I use VOIP for the phone, and don't even have a phone contract. 3rd party apps are the only way I can receive incoming calls. If I uninstall them, then I can't receive in coming calls at all.
    07-19-2014 08:24 AM
  6. Faithbits's Avatar
    Try booting into Safe Mode, which disables all 3rd party apps. If the problem goes away, then something you installed is causing issues--try uninstalling GrooveIP and/or Ring.to. If the problem persists in Safe Mode, then there's probably something wrong with the firmware. Safe Mode instructions at the bottom of this article: Reset: Samsung Galaxy S3 | T-Mobile Support
    Thanks for this information. This sounds like exactly what I need. The only problem is that I use VOIP for the phone, and don't even have a phone contract. 3rd party apps are the only way I can receive incoming calls. If I uninstall them, then I can't receive in coming calls at all.
    07-19-2014 01:43 PM
  7. GTWalling's Avatar
    Have you set the ringtone within Settings of each app that you use?
    07-19-2014 10:07 PM
  8. Faithbits's Avatar
    Have you set the ringtone within Settings of each app that you use?
    Good thought. Yes, the ringtone has been set within the individual apps.
    07-20-2014 08:40 AM
  9. Wildon Terrell's Avatar
    I had the same problem. I turned the phone off, removed the battery, waited about 15 seconds, reinstalled the battery. When I turned the phone back on the problem was fixed.
    02-12-2015 12:07 PM
  10. Kristy Eik's Avatar
    I am not receiving incoming calls
    05-05-2015 10:49 PM
  11. Lou Young Pope's Avatar
    Can'T take battery out of s6?
    08-30-2015 10:51 PM
  12. Steelo27's Avatar
    Can't get phone to ring. It just vibrates. I've tried everything I can think of:

    • Volume is turned up for all settings (ringtone, music/videos/game, notifications, and system).


    • I selected a ringtone, not silent.


    • Blocking is not on during the time of day the phone won't ring. (Also tried turning it completely off, to no avail)


    • Accessibility does not have "turn off all sounds" checked


    • All other sounds work fine, including ringtones when you are selecting them, just not when you have an incoming call


    • Tried multiple different ringtones


    Can't seem to find anything more to check or change. Completely frustrated.
    Anything else that might work?
    I'm having the exact same issue with this POS V10... Absolutely cannot get any ringtone whether it be downloaded or the stock ringtones to play a sound. All settings have been check triple checked and checked again. Nothing and I mean nothing makes this phone ring. So completely randomly every now and then but very seldom a call will come through and it will actually play my ringtone. But this is completely random and there is no Rhyme or Reason to it is there a fix for this or do I need to toss this phone in the garbage.
    05-21-2016 05:43 PM
  13. Faithbits's Avatar
    Sorry to hear that. Just wanted to do a follow-up. I've since moved on to an LG G3. Never did figure out the problem with the Galaxy S3.
    05-23-2016 01:25 PM
  14. Mahdi Z K's Avatar
    Try to uninstall any third-party applications that change ringtones
    And
    Set the incoming ringtone to the original default one.
    if this not work try to disable "call blocker" in your antivirus.
    06-11-2016 09:34 AM
  15. ksschlosser's Avatar
    I'm having the same problem! and also my alarm will not sound either now. I have an LG. Going into the safe mode worked for my alarm. Thank you!
    08-19-2016 07:25 AM
  16. joinrubel's Avatar
    I was suffering this problem from last month. At first only LOUD profile was active, Now every profile has the same problem. No ring tone no vibration - only screening the incoming call.
    Solution: after huge research in 'sound and notification' , interruptions i got nothing. The finding is : my 'Phone ringtone' for both SIM was set to one MP3 file which is not present in my device. I think this happens due to malware. I changed them to another sound and it is now functioning. Go: Setting> Sound & Notification> here is some profiles and at the right side one wheel sign, click on it> 3rd line is 'Phone ringtone' enter there and select SIM 1 set ringtone, again select SIM2 and set ring tone.
    .................................................................................Solved. All profile is activated.
    08-21-2016 02:27 AM
  17. varider's Avatar
    I was suffering this problem from last month. At first only LOUD profile was active, Now every profile has the same problem. No ring tone no vibration - only screening the incoming call.
    Solution: after huge research in 'sound and notification' , interruptions i got nothing. The finding is : my 'Phone ringtone' for both SIM was set to one MP3 file which is not present in my device. I think this happens due to malware. I changed them to another sound and it is now functioning. Go: Setting> Sound & Notification> here is some profiles and at the right side one wheel sign, click on it> 3rd line is 'Phone ringtone' enter there and select SIM 1 set ringtone, again select SIM2 and set ring tone.
    .................................................................................Solved. All profile is activated.
    Thank you!! This worked for me too!!
    08-26-2016 09:51 AM
  18. David Adauto's Avatar
    Phone won't ring
    11-07-2016 03:47 AM
  19. saxman25o's Avatar
    we recently bought two Samsung galaxy S5 neo`s neither would ring when receiving incoming
    stumbled across the fact that DO NOT DISTURB was somehow enabled
    switched that off presto ! sound worx !
    Now the wife can call me anytime ooops
    12-17-2016 08:27 AM
  20. Graatgal's Avatar
    My phone wouldn't ring for calls. All volumes were up and nothing was changed. We rebooted it and now it works.
    01-12-2017 02:26 PM
  21. Kushal Prasad's Avatar
    I am not receiving incoming calls
    I use Ș7 edge the problem started with the release of Android 7.0 nougat... That's the problem I think.... Restart and it lasts perfectly for a 30 min then again the same problem
    02-12-2017 09:40 PM
  22. psco2017's Avatar
    I recently bought the Axon 7 Mini, and no matter what i tried I could not get my phone to ring with my ringtone.
    I called ZTE customer svce, andwile hey were pleasant they did not help ( 5 different reps)!

    I finally stumbled upon the solution -Settings>All settings> Myvoice> Scroll down to no caller id reader and voice control.
    In my case, The top box was checked and was preventing my ringtone..
    I checked the bottom one (NO CALLER ID READER AND VOICE CONTROL).

    My incoming ringtone now works properly
    Attached Thumbnails Why won't my phone ring during incoming calls?-axon-ringtone-solution.jpg  
    02-13-2017 01:39 AM

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