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  1. Thread Author  Thread Author    #1  

    Default Data suddenly dead

    For some reason, my Charge suddenly lost it's data connection today and I haven't been able to regain it. Seems to be working fine for other Verizon users nearby, so it's not an outage. I tried rebooting, flipping from CDMA to LTE and back, taking the battery out...

    Any other suggestions?
  2. #2  

    Default Re: Data suddenly dead

    Call Verizon Wireless tech support and let them know. When it happened to me they tried a couple of things and checked a few settings before sending me to get a new SIM card for my phone. Since the new SIM card not one little problem with the data.
  3. #3  

    Default Re: Data suddenly dead

    its out for me too (in the nyc area). verizon said it is a problem with their LTE phones and they are working on it. i am on 2.2 btw.
  4. #4  

    Default Re: Data suddenly dead

    I am actually having the same problem. it just started happening early evening....
  5. #5  

    Default Re: Data suddenly dead

    Same thing happened to me. I live in Raleigh, NC. Data was working fun up until about 6 pm tonight.
  6. #6  

    Default

    Everything good here in the boogie down bx

    Sent from my SCH-I510 using Tapatalk
  7. #7  

    Default Re: Data suddenly dead

    Confirmed LTE problems in Western NY. Unfortunately, when the 4G network is screwed up our phones can't fall back to 3G. So people on 3G phones are still fine.
  8. #8  

    Default Re: Data suddenly dead

    I may be having a similar issue, so thanks for sharing. Ever since updating to 2.3, I have intermittent problems with data service. It happens especially after I turn data off to save battery--when turning back on, it will not activate. Restarting seems to solve, but this is obviously not a long term solution, I hope. Data service also just suddenly disappears at times too, even when I'm in the same place, not moving, and the calling signal strength is fine. It rarely goes to 3G. I'm in NYC. Will call tech support tomorrow and post if there's a solution.

    Cheers.
  9. #9  
    Heath276's Avatar

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    My 4g and 3g is dropping out bad it's been doing it starting about 5pm yesterday. I'm in Virginia so hope it's fix soon the only thing is it seems like my wife's phone isn't doing it she's got a charge too and the same setup. Is anyone else having this problem still today?

    Sent from my SCH-I510
  10. #10  
    Heath276's Avatar

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    No one else is having this?

    Sent from my SCH-I510
  11. #11  

    Default Re: Data suddenly dead

    Also having bad data drop issues. Like I toggle airplane mode, data comes back, and 3 min later it's gone with phone making no effort to reconnect (as far as I can tell). Started yesterday - I made the Gingerbread upgrade on Sunday, I wonder if has to do with that?

    Oh yeah, I'm in Southern CT
  12. #12  

    Default Re: Data suddenly dead

    Having this issue since yesterday evening. I'm in the Washington D.C area. Have not had data since last night. When I reboot, it appears for a few seconds then gone.
  13. #13  

    Default Re: Data suddenly dead

    I'm located in Boston, MA. Just spoke with a Verizon Wireless Tech Agent at 9:45 am EST who confirmed that they are experiencing a 4G data outage and are in the middle of rectifying the issue. They have no estimation as to when data will be restored. The agent suggested taking out the SIM card and the battery in an effort to at least capture 3G service, but it was unsuccessful (I have a Droid Charge).

    Their next tip was to use Wi-Fi. Seeing as how we are all paying out the nose for data each month I don't see how that is an acceptable response.
  14. #14  

    Default Re: Data suddenly dead

    So any chance we can get a pro-rated portion of our data charges refunded?
  15. #15  

    Default Re: Data suddenly dead

    Quote Originally Posted by shobuddy View Post
    So any chance we can get a pro-rated portion of our data charges refunded?
    Shobuddy.... I think that depends on how long we can hold our breath. I was going to ask the agent but I figured somewhere in our service contract is some bogus clause about Verizon being "not responsible for intermittent or occasional service outages" -- in fact, I'd bet my fancy 4G paperweight on it -- nor did I see the point of allowing their "customer service" representatives to bounce my call around for an hour for them to tell me that.
  16. #16  

    Default Re: Data suddenly dead

    Mine is out too...Boston, Ma.
  17. #17  

    Default Re: Data suddenly dead

    mine is back in nyc area. also updated to 2.3 today.
  18. #18  
    Landshark's Avatar

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    No problems yesterday, but today no data whatsoever. Suburban Chicago

    Sent from the Shark tank using Tapatalk
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  19. #19  

    Default Re: Data suddenly dead

    I'm in Hampton Roads, and am having the same issue. I went to the VZW store last night to see if they were aware of the issue. Of course I received the standard issue help diagnosis from VZW, "Errr...did you try a hard reset on your phone?"

    No jackass, I did not. I thought you might try and identify/resolve any issues with your network prior to taking that step!

    Hopefully, they get this fixed. If it lasts any longer than 48 hours I'll be more than happy to call them and ask why I pay for a data plan that I can't use. While a $5.00 credit for me is only a cup of coffee, if the eastern seaboard asks for the same credit it will surely make them wake up and fix things.
  20. #20  

    Default Re: Data suddenly dead

    Dead here too (extreme southern Arizona). This is the 2nd time it has happened to me. In October I had my Charge replaced for the same thing. What is weird is that its a 4G phone in a 3G only area.
  21. #21  

    Default Re: Data suddenly dead

    NY area, reverted to 3G this morning and currently running with no data connection whatsoever.
  22. #22  

    Default Re: Data suddenly dead

    Quote Originally Posted by cmoor052 View Post
    "Errr...did you try a hard reset on your phone?"
    Typical
  23. #23  

    Default Re: Data suddenly dead

    I'm having the same issues it started around 1 pm. I'm in Orange County CA
  24. #24  

    Default Re: Data suddenly dead

    Rep in Verizon store in NYC said they are seeing this issue specifically after update to Gingerbread. New phones with Gingerbread do not have the issue. Only fix for now, he said, is to completely re-install system back to 2.2 and wait until a fix is found. He indicated that the fix might not happen anytime soon as they are still capturing how pervasive the problem is. Ugh. Time to start backing up Apps and data...
  25. #25  
    Bob61's Avatar

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    4g now dead here in Chicago. Was working until about a couple hours ago. Had to reboot to get data and now only on 3g.

    Sent from my SCH-I510 using Tapatalk
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