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  1. Thread Author  Thread Author    #1  
    dubge's Avatar

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    Default Mobile hotspot wont open

    So I have the mobile hotspot on one of my home screens but when I click on it to open it the screen flickers like it is switching to it then kicks me back to my home screen, it does the same thing if I go into the app draw and select it in there, kicks me back to the app draw and does not open.

    I did open it when I first got the phone to make sure it worked though I never tested it.

    Bought the phone on Saturday, it had trouble holding 4G so I exchanged it for a new one Sunday morning.

    Phone is stock and I am running go launcher. Turned wifi on and off before starting it.

    I did not update the phone so it is on the original firmware

    Anyone know what to do ir try to get this working?

    Thanks
    Samsung Galaxy Note 3
  2. #2  
    AndroidXTC's Avatar

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    Same here not working at all switch totally unresponsive. Did master reset and it didn't help. I called Verizon and they don't have a clue yet. Mine was working fine until last night. Verizon said they would investigate. Im in the Chicago market you?
  3. #3  
    AndroidXTC's Avatar

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    I just called my local Verizon store and the displays wont turn on either
  4. #4  

    Default

    Ahhhhhh I was just gonna start a thread seeing if anyone else had this problem. Mine does the same thing. I was on the phone with VZ we went through the factory resets etc. lo and behold just as he was about to send me a new one he got an email/notice on his pc that this problem was happening with other phones. I laughed and said oh so your 200k programmers screwed up somewhere.
    The upshot is its a know problem. All u can do is call them an have them go through the process and let them open up a trouble ticket. They know about it.
    AKA TrendyProfessional1
  5. Thread Author  Thread Author    #5  
    dubge's Avatar

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    I am in the Boston area

    good to know it is a known issue or that I am not the only one
    Samsung Galaxy Note 3
  6. #6  
    AndroidXTC's Avatar

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    I just got a call back from Verizon it is now a major software issue and they are working on it.
  7. #7  

    Default

    Quote Originally Posted by AndroidXTC View Post
    I just got a call back from Verizon it is now a major software issue and they are working on it.
    Thanks for the update, anyone noticing a slight lag in their Charges since this mishap?
    My device seems to have a bit os a lag, it was running snappy before just curious.
    Thanks
    AKA TrendyProfessional1
  8. #8  

    Default

    Hi guys, a special thanks to androidXTC for the information.

    we have the same thread running on this post, but i think our post are funnier. no one has yet reported on our post though that Verizon has "officially" recognized it as a software problem.

    Mobil Hotspot stopped working - Droid Forum - Verizon Droid & the Motorola Droid Forum
  9. #9  
    nerdydesi's Avatar

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    Default

    Please take a look at my thread.

    http://forum.androidcentral.com/sams...e-hotspot.html

    This 4G Mobile Hotspot outage is a nationwide problem and is also on my own unit. : (
  10. #10  
    AndroidXTC's Avatar

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    Quote Originally Posted by nerdydesi View Post
    Please take a look at my thread.

    http://forum.androidcentral.com/sams...e-hotspot.html

    This 4G Mobile Hotspot outage is a nationwide problem and is also on my own unit. : (
    I hold the master ticket # on this issue For all that have been asking case# 85014928
  11. #11  

    Default

    I spoke to a Verizon Rep this morning about the mobile hotspot app on Droid Charge...She said they were aware of the issue and Samsung is working on a patch that should be ready early next week. She also said they will extend the mobile hotspot promo a month for Droid Charge users.
  12. #12  

    Default

    I am a Verizon rep and yes, all of the Charges have the Hotspot problem. It's only the Charge, all of our other LTE devices work perfectly as far as the Hotspot is concerned. The Charge launch was delayed, so maybe this is i correlation to that delay, not sure. Hope it gets fixed soon though!
  13. Thread Author  Thread Author    #13  
    dubge's Avatar

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    well I rooted and can now use wifi tether, it should not be considered illegal tethering if it is free right?

    I wonder what verizon will do if you pay for tethering (when it starts) but use an alternative app? I know there is a big thing about rooted phones tethering and not paying for it
    Samsung Galaxy Note 3
  14. #14  

    Default

    I have a problem with my phone (Charge) going from 4G to nothing (no service). The Verizon fix was to set the phone to 3G !!! Anybody else having a similar problem?

    Thanks,
    etp1000
  15. #15  

    Default

    i had that issue for a while...restarting or pulling the battery would fix it. some were able to put it in airplance mode and back.

    i ended up having a 3rd party app i had to remove to solve my problem....but i can't remember the name of it.
  16. #16  

    Default work around

    If you go to settings/ date and time/ and change to a May date, 05/31/2011, mobile hotspot will open up as normal. You only need to do this if you need to configure your mobile hotspot, otherwise get a toggle widget. I made a toggle widget using elixir and my laptop connects fine. (with automatic dating)
  17. #17  

    Default

    I noticed that Mobile Hotspot was down 3 days ago and ended up getting put through to tech dept. My question is. We only have this free til the 15th. Are we getting time added to the back end of the trial? I'm not sure if its going to be enough time to decide whether i want to continue this Hot Spot service ya know?!?! ;-) LOL
  18. #18  

    Default Your Verizon Rep Tops My Verizon Rep

    Quote Originally Posted by avelendapixel8 View Post
    I spoke to a Verizon Rep this morning about the mobile hotspot app on Droid Charge...She said they were aware of the issue and Samsung is working on a patch that should be ready early next week. She also said they will extend the mobile hotspot promo a month for Droid Charge users.
    I called support on this issue. After 1.5 hours, they told me to go to the store. At the store, they worked on it for over an hour. They restored to factory settings, tried a new phone ... nothing. They gave me back my now wiped phone saying "sorry". Only at that time did it occur to me to google the problem and I found this.

    Samsung Droid Charge Hotspot Fix Requires Going Back In Time

    It explains everything. Back home for another 2 hours to get everything back on the phone.

    Overall I like the device. This was just a bummer.
  19. Thread Author  Thread Author    #19  
    dubge's Avatar

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    ya If I have to call tech support or bring my phone into the store I usually start off by saying do not do a factory reset
    Samsung Galaxy Note 3
  20. #20  
  21. #21  

    Default

    I bought my Charge a little over 2 weeks ago. I came from a glitchy Palm pre Plus and loved the free mobile hotpsot, hated the phone. I wasn't sure that I would feel the hotspot necessary with the Charge as it has better capabilities than the Pre. So a big selling point in dropping 300 bucks for this phone was that I would have the opportunity to try out the hotspot for nearly a month.
    Obviously I have no hotspot on my Charge. The app won't even open and the hotpsot selection in the phone settings is dead, does nothing when you tap it..
    I called Verizon and they told me on 6/8/11 that there was a problem on their end and that it would be fixed that night or possibly today. Riiiiiiiiiiiiiiiiiiight.
    I asked if they were going to extend the trial period and he said they probably would do something. Probably.
    I really do not like Verizon. They deceived their clients and provide horrible customer service. It's not my choice to have service with them, another household member made that decision.
  22. #22  

    Default

    I read through the thread a little but may have overlooked it...

    I installed Elixir app from the market
    Added a 1x1 Elixir widget to the home screen
    In the widget setup click the "x" at the top and select "Wi-Fi AP (Hotspot) switch"
    It should turn on your hot spot...
  23. #23  
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    Default

    An update came out this morning that should fix this issue.
  24. #24  

    Default

    Quote Originally Posted by Kriv View Post
    An update came out this morning that should fix this issue.
    Hmmm, I just received my Charge today. When I turned it on I received an upload right away. However I am having the issue with the hotspot not opening. Any thoughts? Is the hotspot now working for everyone else, if so what version does everyone have>
  25. #25  

    Default EE4 Update

    According to the below link the EE4 update should be rolling out...I still don't have it.

    Samsung Droid Charge getting EE4 Update, Improves 4G Connectivity and Battery Life | Android Community
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