Anyone having an issue with creating a Microsoft exchange email account on the DNA? I had the Thunderbolt and no problems with connecting to my work email and calendar via exchange. On the DNA, when I put the correct server info, user name, etc.... it goes through, but at the very end it has an error code about "desktop sync" not being compatible with my IT policy and it doesn't allow me to connect.
I called my work IT department and they said all of the settings I inputted were correct and to call my phone company. I called Verizon tech support and the guy said its his first time getting a call about the phone and couldn't fix the problem and connected me to HTC. HTC said no problem with phone, and it's my IT department's problem.
Anyone know how I can turn off desktop sync?
Thanks. This is my 2nd thunderbolt. Had to return the first because of a "blue spot" (about 3 mm in diameter) on my screen that looked like dead pixels and was not going away.. It was most apparent on a white screen, I would double check your screen. My replacement screen is fine. I really don't want to return this one because I think the resolution on this screen is out of this world, but if i can't connect to email at work, I'll have to return it.
I called my work IT department and they said all of the settings I inputted were correct and to call my phone company. I called Verizon tech support and the guy said its his first time getting a call about the phone and couldn't fix the problem and connected me to HTC. HTC said no problem with phone, and it's my IT department's problem.
Anyone know how I can turn off desktop sync?
Thanks. This is my 2nd thunderbolt. Had to return the first because of a "blue spot" (about 3 mm in diameter) on my screen that looked like dead pixels and was not going away.. It was most apparent on a white screen, I would double check your screen. My replacement screen is fine. I really don't want to return this one because I think the resolution on this screen is out of this world, but if i can't connect to email at work, I'll have to return it.