phone call muffled

**djm65** · 11-26-2012, 03:12 PM

Had the phone since Wednesday. I can hear people they have a hard time hearing me. Muffled ,breaking up. Any ideas or is anyone experiencing this.

**mclarryjr** · 11-26-2012, 03:32 PM

Same thing here what I've found out is that you need to hold the phone tight to your face if not others have problems hearing you.

**Markster1** · 11-26-2012, 05:13 PM

I haven't had this problem.

The Nottinator

**jfoofoo** · 11-26-2012, 06:51 PM

no issues on phone call quality... either from handset or speaker

**djm65** · 11-26-2012, 08:23 PM

Went in to Verizon tonight, jammed pack waited over an hour and half. Mentioned to the guy that the previous day the girl suggested I had a bad sim card, cause I also had sim card errors ,so I had to reboot phone to get service. Any way, had him try new sim card , did not improve, It was too late to do an exchange at this point. He also suggested I do a factory reset when I got home, did, no better. So it looks like I'm headed back to do an exchange. I even called my wife on the demo in the store , 100 times better.

**djm65** · 11-27-2012, 05:54 PM

went back to Verizon tonight , exchanged phone with muffled sound , now that is the way its supposed to sound!

**Sooks** · 11-27-2012, 06:13 PM

Glad they fixed it, I was going to say I have yet to hear a phone sound as good as this phone lol.

**syntheticMedia** · 12-10-2012, 08:48 PM

djm65

Was the sound muffled when holding slightly away from mouth and/or when on shoulder? Or always muffled? The exchange that fixed the issue, do you have any problems when holding slightly away from mouth and/or when on shoulder? Much like mclarryjr I have reports of muffled volume unless the phone is perfectly aligned and pressed to my face, which isnt always optimal

Thanks!