Wi-Fi issues

**iamloco724** · 12-22-2012, 01:19 PM

just got my dna yesterday and seem to be having this problem

it seems when its asleep for a bit i awake it and then disconnects flashes to 4g connected back to my network but i have no activity at that moment then i have turn wifi off and on to get it back

i know its not my network no other problems with over 5 other devices and never had a problem with any phone for years

**RLGL1** · 12-27-2012, 04:43 PM

I must be lucky, no WiFi issues.

**JH Caldwell** · 12-29-2012, 06:53 PM

I had this problem on my Thunderbolt and an app called wifi keeper fixed it. I'd advise to get the "pro" version for a buck because the free one nags excessively to upgrade.

Sent from my HTC6435LVW using Tapatalk 2

**FISH4RUDY88** · 12-30-2012, 05:31 AM

I lost all ability to connect to Wi-Fi,just days after I picked-up my DNA. After trying everything my Verizon regional rep could think of, he wiped my phone and all my had work setting up a phone that at the time was like an alien to me, was gone. Good news is, haven't missed a beat since.Might not help anyone, but at least know you were not alone.Love Android and my DNA.

**marlame** · 01-01-2013, 11:33 AM

I've been having issues with my Nexus 7 tablet periodically losing wifi connection to ATT uverse gateway which started the last couple weeks, goes down a few second and then back up. But my other issue is I have a FreedomPop photon that used to work, but now the wifi settings on Nexus 7 says it's connected and signal strength is strong, but the wifi symbol is "grayed" out and now blue and I've reset the photon, removed and reinitialized it on the Nexus, rebooted both. And now I can't get to the FreedomPop 192....site on any device, using any browser, with it stating server unavailable. So far Freedompop support has not been helpful, telling me to do all the things I've already tried. Anyone experiencing this?

**blashandroid** · 01-01-2013, 02:41 PM

Originally Posted by ncbryan

What I have done to help with the issue is to turn my wifi OFF when I am not in a known wifi area. When I get in the office (known wifi), I hit the toggle to turn the wifi back on and it seems to always connect back. Isn't the best solution, but better than staring at the notification icon.

Try "Y5 Battery Saver". It toggles your wifi off when there are no known wifi networks around and turns it on in locations where you've already setup wifi network connections. Worked like a charm on my DroidX and I'm trying it now on my new DNA.

**PvilleComp** · 01-01-2013, 06:39 PM

I've had no Wi-Fi issues. I connect to about 3-5 different networks a day and have had no problem with staying connected to my primary networks. Obviously when the phone goes to sleep it disconnects, but it has always re connected. Not sure what I'm doing different then everyone else. Only thing I can say is that I've disabled my 5g Wi-Fi on my home router for other reasons.

To be honest I've been really impressed with the Wi-Fi reception on this phone. It's way better then the Dinc I had.

**jrwatson** · 01-01-2013, 06:46 PM

Originally Posted by jerrykur

I noticed the drop issue with my Nexus 7.

I never had this issue with my Nexus 7--or at least, it wasn't noticeable. I could stream media without any gaps, but on my DNA when I play the radio or stream Netflix, it always stutters. Incredibly annoying. Considering every other device in the house works fine on wifi, it's something with the DNA. Why is it that my sister's inferior iPhone 4S can play Pandora for hours while multitasking without any hiccups, but each song stutters like 2-3x on my DNA? Does anyone else have this issue?

I know Beats audio messes up streaming, but I always have that off.

**bespinct** · 01-01-2013, 08:56 PM

Originally Posted by jrwatson

I never had this issue with my Nexus 7--or at least, it wasn't noticeable. I could stream media without any gaps, but on my DNA when I play the radio or stream Netflix, it always stutters. Incredibly annoying. Considering every other device in the house works fine on wifi, it's something with the DNA. Why is it that my sister's inferior iPhone 4S can play Pandora for hours while multitasking without any hiccups, but each song stutters like 2-3x on my DNA? Does anyone else have this issue?

I know Beats audio messes up streaming, but I always have that off.

Pandora works fine for me... And I don't disable Beats. Have you done a speed test using the DNA and compared it to other devices connected to the WiFi? It sounds like there may be a latency issue. Don't know what would cause it, it's just a thought.

Steve

Sent from my HTC6435LVW using Tapatalk 2

**KoukiFC3S** · 01-26-2013, 08:42 AM

My DNA's wifi was working great for 3 days, then last night started going crazy. I restarted my router, phone, and set up the wifi connection again on the phone and it seems to be ok for now.

I hope an update can fix this.

**RLGL1** · 01-27-2013, 07:03 PM

Originally Posted by jamdmyers

There are a bunch of folks over at XDA that have seen this, I am trying some experiments, My routers are dual band, 2.4ghz/5ghz. There is definitely a bug cuz if I select one band (instead of auto) on the DNA it won't connect properly (regardless of the band). So last night I've disabled the 5ghz band and will run for a few days that way, I was also able to set the DNA to single band 2.4ghz and connect fine (Auto worked also but it appears if there are competing bands it does something odd to the DNA). Also I'm seeing if this has to do with multi bands, many people probably don't have this feature.

I am running a dual band router with both bands up. My DNA is connected to the 5G with no issues.
This is something that affects more than the DNA. My last unit was a Thunderbolt and many were complaining about Wifi disconnects.. The networking people at Anand tech forums have no answers. It my be router settings, the router itself or interference from an outside source.
Find a network away from home and see if the connection is stable.
Is the router running the latest firmware?

**jamdmyers** · 01-28-2013, 06:34 AM

Originally Posted by RLGL1

I am running a dual band router with both bands up. My DNA is connected to the 5G with no issues.
This is something that affects more than the DNA. My last unit was a Thunderbolt and many were complaining about Wifi disconnects.. The networking people at Anand tech forums have no answers. It my be router settings, the router itself or interference from an outside source.
Find a network away from home and see if the connection is stable.
Is the router running the latest firmware?

I have access to three DNAs (mine, wifes and a friends) they all show this issue and on different Wireless networks. One is a BLUE industry corp network so there are not issues there.
I've tried different channels 2.4 / 5 but that doesn't fix it.. yes it has the latest firmware also (cisco es4200) not sure what my friend uses. I'm pretty played out on this issue, I have found using just Mobile 3g/lte works ok if I turn off wifi when driving, so even though the streaming is pure mobile because I'm on the move if wifi is turned on it interferes with the streaming. I see this on slacker and Iheart radio... I'm hoping for a update, we'll see it's a new year and a batch of new phones will be coming out. While I like the DNA I'd consider another phone if a fix in't released before something else grabs my attention.
Oddly many of my previous phone people had diff issues I'd not see and felt fortunate, this time the mobile roulette has landed me in the issue catagory, I'm glad many people don't see this issue so there is hope.

**tuxly** · 01-28-2013, 09:38 AM

Originally Posted by jamdmyers

Oddly many of my previous phone people had diff issues I'd not see and felt fortunate, this time the mobile roulette has landed me in the issue catagory, I'm glad many people don't see this issue so there is hope.

I feel the same way in regards to this issue, always seemed to have the good devices before. On second DNA for unrelated problem and still experiencing the wifi disconnects. Not as bad as first DNA, but present nonetheless no matter what I try. Keeping my eye on the forums for potential fixes/news of updates but find myself using mobile data more nowadays.

**JH Caldwell** · 01-28-2013, 11:36 AM

Try an app called Best Wifi Keeper Pro, it fixed the problem on my Thunderbolt and I run it on my DNA prophylactically with no problems. It costs a buck.

Sent from my HTC6435LVW using Tapatalk 2

**ericlc2** · 01-29-2013, 05:35 PM

Starting yesterday my wi fi is shutting out.. let me explain... I connect to a couple diff networks thruout the day, when I get back into a WiFi zone and try to connect the WiFi indicator turns off and on multiple times.. I have to end up forgetting the network (twice because it will turn off and on again) and manually connect.. what gives?

Sent from my HTC6435LVW using Android Central Forums

**jamdmyers** · 01-30-2013, 05:03 PM

Originally Posted by ericlc2

Starting yesterday my wi fi is shutting out.. let me explain... I connect to a couple diff networks thruout the day, when I get back into a WiFi zone and try to connect the WiFi indicator turns off and on multiple times.. I have to end up forgetting the network (twice because it will turn off and on again) and manually connect.. what gives?

Sent from my HTC6435LVW using Android Central Forums

Check the widfi setting for BAND, ensure it's set to auto I've seen issues with wifi toggling when a single band is selected.

**ericlc2** · 01-30-2013, 05:30 PM

So i was messing with my home network the other day and took the band off auto on my DNA and completely forgot, it's now back on. TYVM for the fix!

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**tuxly** · 01-31-2013, 06:00 PM

Originally Posted by JH Caldwell

Try an app called Best Wifi Keeper Pro, it fixed the problem on my Thunderbolt and I run it on my DNA prophylactically with no problems. It costs a buck.

Sent from my HTC6435LVW using Tapatalk 2

I actually had it for a while, but found it reconnected to wifi slower than phone does on own and uninstalled it. Thanks for suggestion though.