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  1. Thread Author  Thread Author    #1  

    Default Sync with Computer

    I am having a issue with syncing to my mac or my PC. Keep getting this messageSync with Computer-uploadfromtaptalk1355675697238.jpg

    I have changed settings and no luck. Mainly trying to load a movie and but may not have it converted to MP4 IS this necessary. Thanks

    Sent from my HTC6435LVW using Tapatalk 2
  2. #2  
    DroidXcon's Avatar

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    Default Re: Sync with Computer

    Quote Originally Posted by 1dtb View Post
    I am having a issue with syncing to my mac or my PC. Keep getting this messageClick image for larger version. 

Name:	uploadfromtaptalk1355675697238.jpg 
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ID:	51341

    I have changed settings and no luck. Mainly trying to load a movie and but may not have it converted to MP4 IS this necessary. Thanks

    Sent from my HTC6435LVW using Tapatalk 2
    Sorry if this seems obvious but did you install htc sync like it asks?

    From my Galaxy Note 2 via Tapatalk
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  3. Thread Author  Thread Author    #3  

    Default Re: Sync with Computer

    Yes I have installed the latest version. HTC sync manager connects. A short while later this appears.

    Sent from my HTC6435LVW using Tapatalk 2
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    DroidXcon's Avatar

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    Default Re: Sync with Computer

    Quote Originally Posted by 1dtb View Post
    Yes I have installed the latest version. HTC sync manager connects. A short while later this appears.

    Sent from my HTC6435LVW using Tapatalk 2
    Is the phone in debugging mode

    From my Galaxy Note 2 via Tapatalk
    If i've made life easier buy me a Macchiato
  5. Thread Author  Thread Author    #5  

    Default Re: Sync with Computer

    Yes, when I check debugging it connects to the computer, Which is good I am able to music to the DNA but not a video. Can you help, I am looking into a hard drive.
  6. #6  
    DroidXcon's Avatar

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    Default Re: Sync with Computer

    Quote Originally Posted by 1dtb View Post
    Yes, when I check debugging it connects to the computer, Which is good I am able to music to the DNA but not a video. Can you help, I am looking into a hard drive.
    Maybe go to device manager find the usb port that has your phone. Right click and uninstall drivers disconnect then reconnect the phone and let it setup the drivers again

    From my Galaxy Note 2 via Tapatalk
    If i've made life easier buy me a Macchiato
  7. Thread Author  Thread Author    #7  

    Default Re: Sync with Computer

    I may have found an issue, at the very bottom of the MAC install page it says I need Windows Office for Mac, I try all of this again on my windows computer

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