[Casey Taylor]

Hey I just recently purchased a new Droid DNA (Verizon)
The phone speaker works fine however the headphone volume, even when maxed out, is barely hearable
I've tried 4 different headphone.
Two sets worked one time each, directly after purchase, however issue returned next day.
I've tried adjusting the media/alarm/call settings.
I've also addjusted the media volume with the headphones in and out.
Nothing seems to be working, volume when plugged in is still very low
(Android version 4.1.1)

Is this a a hardware problem that I can have addressed through verizon
Or a software problem that has to be fixed through updates
Or something that i'm personally doing wrong?

Thanks for the help !

[bespinct]

Yikes. I haven't had that problem. In general, I have found that the headphone volume on the DNA is much better than my previous devices.

I imagine it's a hardware issue with the jack itself. I'd head to a store with the headphones that you have been testing and use the display device to test.

Steve

Sent from my HTC6435LVW using Tapatalk 2

[bellken]

Hey I just recently purchased a new Droid DNA (Verizon)
The phone speaker works fine however the headphone volume, even when maxed out, is barely hearable
I've tried 4 different headphone.
Two sets worked one time each, directly after purchase, however issue returned next day.
I've tried adjusting the media/alarm/call settings.
I've also addjusted the media volume with the headphones in and out.
Nothing seems to be working, volume when plugged in is still very low
(Android version 4.1.1)

Is this a a hardware problem that I can have addressed through verizon
Or a software problem that has to be fixed through updates
Or something that i'm personally doing wrong?

Thanks for the help !

It sounds like you got a dud, bring it back to Verizon.