1. Infinite Jest's Avatar
    I just received my DNA and there appears to be a very pronounced digitizer grid that can be seen when the phone is off or most prominently on a white background, which is a huge letdown for a flagship phone. Is this normal for the phone or did I get a dud? FYI it's a Verizon CLN.
    12-27-2012 01:22 PM
  2. Phil Nickinson's Avatar
    The horizontal lines? You gotta be looking REALLY hard to see that.

    Or is yours different? Have a pic showing how bad it is?
    12-27-2012 02:14 PM
  3. joansin's Avatar
    Yeah, I'm going cross-eyed trying to see something and all I see is the beautiful display smiling back at me..... eh.
    12-27-2012 02:44 PM
  4. Wingznut's Avatar
    Yeah, I'm going cross-eyed trying to see something and all I see is the beautiful display smiling back at me..... eh.
    LOL... I almost have myself a headache looking for it.

    Sent from my Droid DNA using Tapatalk
    12-27-2012 03:16 PM
  5. Infinite Jest's Avatar
    I'll post pics when I get a chance tonight. I wouldn't care if I could only see them when the display is off, but the fact that on the HTC splash screen, the first thing I noticed was faint stripes and boxes in the white background is irritating.
    12-27-2012 03:28 PM
  6. Irvgotti's Avatar
    I can only see them when the screen is off and a light is on it.

    Sent from my HTC6435LVW using Android Central Forums
    12-27-2012 06:59 PM
  7. PvilleComp's Avatar
    I have never noticed them. If they are that pronounced, I would compare it with a working model in a VZW store and replace it as necessary.
    12-27-2012 07:26 PM
  8. Infinite Jest's Avatar
    I have never noticed them. If they are that pronounced, I would compare it with a working model in a VZW store and replace it as necessary.
    I may wind up doing that. I have a feeling that since it is a refurb that it may have a replacement screen. I'll take it into Verizon un the next couple days and see what's up.

    It seems odd to me that HTC would even use a visible digitizer grid (with the screen off, much less with it on) when most phones nowadays use invisible ones (I. E. my GS3 and 4s before that).
    12-27-2012 08:19 PM
  9. Infinite Jest's Avatar
    It's a bit difficult to capture using my lovely cellphone camera, but you can see the boxes. Verizon also neglected to send me a sim card removal tool, so I'll be making a trip there tomorrow.





    Sent from my SCH-I535 using Tapatalk 2
    12-27-2012 09:36 PM
  10. Irvgotti's Avatar
    A paper clip works

    Sent from my HTC6435LVW using Android Central Forums
    12-28-2012 12:42 AM
  11. Infinite Jest's Avatar
    So, I went to the Verizon store and the floor model wasn't working (go figure) ], but both an employee and the store manager looked at it and said that they both didn't think it should be that noticeable. Unfortunately they couldn't swap it out on the spot, but they ordered me another one and said the CLN stock units are probably new anyway atm, but if the next one has the same characteristic, it's probably just a design flaw of the phone rather than a rare issue. Considering how prominent it is, I can't help but think it's a flaw, as there would definitely be mass complaining online. Crossing my fingers! Thanks for your responses, guys.
    12-28-2012 05:00 PM
  12. Infinite Jest's Avatar
    I thought I'd post an update: It appears it was only that phone that had the incredibly noticeable digitizer. Unfortunately, the CLN replacements I've gotten since from Verizon have all had varying degrees of back light issues. My current unit has two dark spots along the right edge of the screen, but it's the only phone that hasn't had an issue with the bottom near the capacitive buttons being darker and dingy looking. I can't win! =(

    Sent from my HTC6435LVW using Tapatalk 2
    01-18-2013 12:59 PM
  13. croppz's Avatar
    I thought I'd post an update: It appears it was only that phone that had the incredibly noticeable digitizer. Unfortunately, the CLN replacements I've gotten since from Verizon have all had varying degrees of back light issues. My current unit has two dark spots along the right edge of the screen, but it's the only phone that hasn't had an issue with the bottom near the capacitive buttons being darker and dingy looking. I can't win! =(

    Sent from my HTC6435LVW using Tapatalk 2
    Dude that really sucks. Is the CLN "replacement" just a refurb or what?
    01-18-2013 02:13 PM
  14. YourMobileGuru's Avatar
    Dude that really sucks. Is the CLN "replacement" just a refurb or what?
    When a phone is new a set number of brand new units are packaged on plain packaging and designated as CLNR units (because they havent had any returns on them to have any genuine refurbs yet). But when that first batch is exhausted then they are replaced with true CLNR units. Some are phones returned due to customer remorse (or customers who "rented" them while they waited for the phone they really wanted to come out) and wiped and tested before being repackaged. But yes eventually they are actually refurbished / repaired units.

    Sent from my HTC6435LVW using Android Central Forums
    01-18-2013 06:25 PM

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