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  1. Thread Author  Thread Author    #1  
    Jennifer Stough's Avatar
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    Default Backlight screen issues?

    When we bought my husband's DNA it had a major defect in the screen. At max brightness it barely stood up against mine at minimum brightness. Most noticeably though, on white screens there seemed to be a shadowy rippled effect on the screen right above the capacitive buttons. I never seemed to have this issue until recently, where I can notice a slight shadowy area above my buttons. Its only noticable on white or light screens. Any idea what is causing this or has anyone else had this issue? I can deal with the light leak from the buttons on black screens but this kind of irks me.

    Sent from my HTC6435LVW using Android Central Forums
  2. #2  

    Default Re: Backlight screen issues?

    I've had more than 5 replacement units all with the same problem. I contacted HTC and they said that due to a gap between the LCD and the glass, light bleed is to be expected. Basically, HTC has some kind of subpar manufacturing process so all of the DNAs will show some varying degree of this (including along the sides). This is probably the last time I'll be buying an HTC phone.
  3. #3  
    AndroidXTC's Avatar

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    Default Re: Backlight screen issues?

    Hmmm my screen looks just fine.
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  4. #4  

    Default Re: Backlight screen issues?

    Quote Originally Posted by Infinite Jest View Post
    I've had more than 5 replacement units all with the same problem. I contacted HTC and they said that due to a gap between the LCD and the glass, light bleed is to be expected. Basically, HTC has some kind of subpar manufacturing process so all of the DNAs will show some varying degree of this (including along the sides). This is probably the last time I'll be buying an HTC phone.
    curious. i literally only have light bleed on the bottom of the phone due to the capacitive buttons (which i expected). and i can only see it when i'm in a completely dark room for the split second the buttons light up before the screen.
  5. Thread Author  Thread Author    #5  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by Infinite Jest View Post
    I've had more than 5 replacement units all with the same problem. I contacted HTC and they said that due to a gap between the LCD and the glass, light bleed is to be expected. Basically, HTC has some kind of subpar manufacturing process so all of the DNAs will show some varying degree of this (including along the sides). This is probably the last time I'll be buying an HTC phone.
    My light bleed on every black screen between each capacitive button, and the weird shadowy affect on the bottom of the phone on light or white screens. I swear I didn't notice it when I first got the phone but over time I have. It isn't a deal breaker for me, but its obnoxious.

    Sent from my Verizon Droid DNA
  6. #6  

    Default Re: Backlight screen issues?

    Quote Originally Posted by Jennifer Stough View Post
    My light bleed on every black screen between each capacitive button, and the weird shadowy affect on the bottom of the phone on light or white screens. I swear I didn't notice it when I first got the phone but over time I have. It isn't a deal breaker for me, but its obnoxious.

    Sent from my Verizon Droid DNA
    Do you see a minor version of it along the right side of the screen as well? I've been really disappointed with the quality of the backlighting as compared to my iPad and previous iPhone (not to mention the digitizer grid, but I've gotten used to that).
    Last edited by Infinite Jest; 04-14-2013 at 04:57 PM.
  7. #7  
    xXBLACKBERRYXx5's Avatar

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    Default Re: Backlight screen issues?

    I guess I'm lucky. No replacement dna's yet and non bleed or defects whatsoever other than no SIM detected once a month.

    Sent from my HTC6435LVW using Android Central Forums
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  8. #8  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by Jennifer Stough View Post
    When we bought my husband's DNA it had a major defect in the screen. At max brightness it barely stood up against mine at minimum brightness. Most noticeably though, on white screens there seemed to be a shadowy rippled effect on the screen right above the capacitive buttons. I never seemed to have this issue until recently, where I can notice a slight shadowy area above my buttons. Its only noticable on white or light screens. Any idea what is causing this or has anyone else had this issue? I can deal with the light leak from the buttons on black screens but this kind of irks me.

    Sent from my HTC6435LVW using Android Central Forums
    Sorry I am not going to be much help, but I wanted to let you know that my first DNA had no light bleeding anywhere on the phone and the screen was amazing with none of the issues you are noting. Naturally, I dropped that one and it still had no problems with the screen, but the wifi internally started having problems after the fall. I just received a new DNA the other day to replace the one I dropped. Sure enough, this new one has no light bleed and the screen looks good all around. It sounds like you have a faulty unit. If it is insured, get a replacement.
  9. #9  

    Default Re: Backlight screen issues?

    Quote Originally Posted by Jennifer Stough View Post
    My light bleed on every black screen between each capacitive button, and the weird shadowy affect on the bottom of the phone on light or white screens. I swear I didn't notice it when I first got the phone but over time I have. It isn't a deal breaker for me, but its obnoxious.

    Sent from my Verizon Droid DNA
    Did you bother replacing the phone for this issue or any other? (i.e. If you got a replacement, does it exhibit the same issue?) I'm going to take a trip to the Verizon store this week and scope out the display unit for this and a few other defects. I'm weighing whether or not I should take their offer of a new (not refurb phone replacement) as the unit I currently have has the backlight defects I've had on every refurbished phone but has probably the best calibration of the LCD panel of any replacement I've had.
  10. #10  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by Infinite Jest View Post
    This is probably the last time I'll be buying an HTC phone.
    I sure do read that a lot ! What is it with htc and their legacy defects? You would think they would at least attempt to fix some of these problems but apparently they just don't care.

    Don't need no damn signature
  11. Thread Author  Thread Author    #11  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by Infinite Jest View Post
    Did you bother replacing the phone for this issue or any other? (i.e. If you got a replacement, does it exhibit the same issue?) I'm going to take a trip to the Verizon store this week and scope out the display unit for this and a few other defects. I'm weighing whether or not I should take their offer of a new (not refurb phone replacement) as the unit I currently have has the backlight defects I've had on every refurbished phone but has probably the best calibration of the LCD panel of any replacement I've had.
    No, I never did seek a replacement. The light bleed above the capacitive buttons isn't a bug deal to me, and the other shadowy areas are only seen on light screens, and sometimes I can't even notice them. Unless it gets worse, I will stick with this phone (it being bought new, opposed to a refurb.) If I were you, I would take them up on the offer of a new, non refurbished device

    Sent from my Verizon Droid DNA
  12. Thread Author  Thread Author    #12  
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    Default Re: Backlight screen issues?

    In fact, the capacitive light bleed csnt even be seen right now. I thinj its primarily when my capacitive buttons first light up. If I see anymore issues I will post pictures of them.

    Sent from my Verizon Droid DNA
  13. #13  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by Jennifer Stough View Post
    In fact, the capacitive light bleed csnt even be seen right now. I thinj its primarily when my capacitive buttons first light up. If I see anymore issues I will post pictures of them.

    Sent from my Verizon Droid DNA
    You should probably return it and get a Samsung

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    Default Re: Backlight screen issues?

    Quote Originally Posted by NadaRules View Post
    You should probably return it and get a Samsung

    Don't need no damn signature
    No thank you. If I wanted a Samsung, I would have bought one instead.

    Sent from my Verizon Droid DNA
  15. #15  

    Default Re: Backlight screen issues?

    Quote Originally Posted by NadaRules View Post
    You should probably return it and get a Samsung

    Don't need no damn signature
    You should probably troll somewhere else.
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    Default Re: Backlight screen issues?

    Here is an example of the issue. It is only visible on a white screen, and right now I really only see it on the top of the screen. Oh. And excuse all the finger oil lol

    Sent from my Verizon Droid DNA
    Attached Thumbnails Attached Thumbnails Backlight screen issues?-uploadfromtaptalk1367129491252.jpg  
  17. #17  
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    Default Re: Backlight screen issues?

    I'm sorry you and others are having these screen light bleeding issues. Thankfully I haven't seen any of these symptoms at all. Maybe htc updated the hardware on their newer dna devices including an updated digitizer and screen?

    Sent from my human DNA ;-)
  18. Thread Author  Thread Author    #18  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by user242 View Post
    I'm sorry you and others are having these screen light bleeding issues. Thankfully I haven't seen any of these symptoms at all. Maybe htc updated the hardware on their newer dna devices including an updated digitizer and screen?

    Sent from my human DNA ;-)
    I bought mine the first of February, so I consider it a pretty recent device...

    Sent from my Verizon Droid DNA
  19. #19  

    Default Re: Backlight screen issues?

    Quote Originally Posted by user242 View Post
    I'm sorry you and others are having these screen light bleeding issues. Thankfully I haven't seen any of these symptoms at all. Maybe htc updated the hardware on their newer dna devices including an updated digitizer and screen?

    Sent from my human DNA ;-)
    It's more like the opposite of light bleed. Dark screens look great but on light screens, especially all white, the bottom of appears to be missing some backlight as well as darker spots along the side rather than 'hot spots'. You can't really see the disparity between top and bottom if you load an all white image with a screen test app and hold the phone in landscape. That seems to be constant through all phones I've owned while the shadowing along the sides changes from phone to phone (all refurbs, mind you).
    Last edited by Infinite Jest; 04-28-2013 at 09:57 PM.
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  20. #20  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by Jennifer Stough View Post
    I bought mine the first of February, so I consider it a pretty recent device...

    Sent from my Verizon Droid DNA
    I got my new dna almost 2 weeks ago. I would demand for a new device this time though and not a reconditioned or refurbished one. Good luck.

    Sent from my human DNA ;-)
  21. Thread Author  Thread Author    #21  
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    Default Re: Backlight screen issues?

    Quote Originally Posted by user242 View Post
    I got my new dna almost 2 weeks ago. I would demand for a new device this time though and not a reconditioned or refurbished one. Good luck.

    Sent from my human DNA ;-)
    Oh yes, that was after the new sku although there is no explanation for the sku change. I still have my new device, I haven't requested a replacement yet.

    Sent from my Verizon Droid DNA
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  22. #22  

    Default Re: Backlight screen issues?

    I took a trip down to my friendly neighborhood Verizon and AT&T stores today and made some interesting discoveries:

    -'Shadowy' bottom was present on all 3 DNA floor models. Also, all three phones had some degree of shadowing along the sides and the blatantly visible backlighting along the top. I.e. the DNA has a crappy backlighting apparatus by design.
    -All 3 had ugly digitizers

    Going over to the AT&T store:

    -I compared my DNA to the HTC One (which is kind of similar to the DNA) and found:
    -The calibration on all 4 One floor models was much better color/contrast wise and the white point on the one was more similar to the iPhone 5 (DNA was more dim and yellow): generally, the panel seemed to be of better quality than the DNA aside from pixel density.
    -They lost the crappy, visible digitizer and went with one that, at least in the store setting, I couldn't see with the screen on or off.
    -Most importantly, it appears that they mostly improved the backlighting from the DNA. I couldn't make out and dimness or shadowing along the sides, though on 1 of the 4 units I noticed shadowy/dim bottom corners, similar to what the DNA has but to a much lesser extent. Generally, the backlighting was more Apple like (I.e. evenly distributed) aside from that one unit.


    The moral of the story:
    - DNA backlighting apparatus sucks by design (I won't be bothering with the hassle of another replacement)
    -It looks like HTC mostly corrected this in the One, but being Verizon customers, we're a bit SOL in that regard at the moment


    As a side note, I took a look at the S4 and while it is definitely an improvement over the S3 screen wise, the whites still have a yellow/green cast and the PenTile matrix is still visible.
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  23. #23  

    Default Re: Backlight screen issues?

    I have had 1 DNA since November no issues no complaints I cannot figure out how one person can get so many bad units

    Sent From My HTC Droid DNA Using Taptalk
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