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    Default MUTE during calls?

    Greetings everyone,

    I have a persistent issue with my DNA - constantly finding it to be on MUTE during calls. Even if I do not move it away from my ear it seems to mute itself and I am finding my customer saying "Are you there?" Thought it might be the proximity sensor being covered by screen protector, so I removed the screen protector... same problem... any thoughts?
  2. #2  
    Shygar's Avatar

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    Default Re: MUTE during calls?

    I don't have any issues with my phone calls being muted automatically. When I'm on conference calls for work, I typically put it on speaker and mute/unmute as needed. But I don't work around anyone else so it's easy for me to do that.
  3. #3  

    Default Re: MUTE during calls?

    I have the same problem. They sent me another phone but it is doing the same thing. I am so over it and will be taking it to the sprint store again . Would love to see other posts from people having the same problem.. anyone out there ?
  4. #4  
    Jennifer Stough's Avatar
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    Default Re: MUTE during calls?

    Quote Originally Posted by Debbie Lawyer View Post
    I have the same problem. They sent me another phone but it is doing the same thing. I am so over it and will be taking it to the sprint store again . Would love to see other posts from people having the same problem.. anyone out there ?
    You must be on the wrong forum...the DNA is a Verizon wireless exclusive...

    Sent from my Verizon Droid DNA
  5. #5  
    Daniel.Lynch's Avatar

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    Default Re: MUTE during calls?

    Quote Originally Posted by GadgetMedic View Post
    Greetings everyone,

    I have a persistent issue with my DNA - constantly finding it to be on MUTE during calls. Even if I do not move it away from my ear it seems to mute itself and I am finding my customer saying "Are you there?" Thought it might be the proximity sensor being covered by screen protector, so I removed the screen protector... same problem... any thoughts?
    You know what, I had this issue A LOT on my Motorola Droid 1 way back when. Honestly, there was nothing I could do about it, the screen was constantly activating when I was talking. Try calibrating the G-sensor under 'Display' in settings. I'm not sure if the phone uses that in tandem with the proximity sensor to shut the screen off during a call, but its worth a shot. I was never able to fix this on my Droid 1 and had to live with it.
  6. #6  
    Jennifer Stough's Avatar
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    Default Re: MUTE during calls?

    Quote Originally Posted by GadgetMedic View Post
    Greetings everyone,

    I have a persistent issue with my DNA - constantly finding it to be on MUTE during calls. Even if I do not move it away from my ear it seems to mute itself and I am finding my customer saying "Are you there?" Thought it might be the proximity sensor being covered by screen protector, so I removed the screen protector... same problem... any thoughts?
    I've found that sometimes my cheek will activate the mute during a call if I move the phone away from my face and back, but my more persistant problem is moving the phone away from my face and the screen will remain black. So when I press the power button to wake it and end a call, the screen will promptly power back off. It can take me four or five tries to end a call. But that's really only when I am using speaker or multitasking while using voice.

    Sent from my Verizon Droid DNA

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