1. killroy321's Avatar
    When your on a call, you flop the phone down and the screen goes from black, to lit up to view it or use the keyboard.
    My old Incredible 4 GLTE worked but my warranty replacement one wont do it.
    I cannot find an option for auto screen on or off during calls.
    I have looked every where for this type of option and cant seem to figure it out.
    I'm annoyed.
    I'm sure one of you Guru's knows what I'm doing wrong.
    01-21-2014 11:20 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you have a screen protector on, or a bulky case that might be blocking the proximity sensor (which should be right near the front-facing camera)? Try taking those off. Also, make sure the glass in front of the proximity sensor is really clean.
    01-21-2014 11:52 PM
  3. killroy321's Avatar
    I have the same hard case on the back of the phone as I had on my last 4G LTE. I just transferred it when the replacement arrived.
    I do not have a screen protector and the glass is clean.
    Is there a setting in the phone or is this sensor defective?
    01-22-2014 10:19 AM
  4. B. Diddy's Avatar
    Not sure if there's a setting. On the Galaxy S4, you can turn the proximity sensor on and off in the Call Settings (which is part of the Dialer app), so check that out.
    01-22-2014 11:26 AM

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