What is the differerence between buying at a VZW corp. store and Best Buy?
Is Best Buy a reseller? Will I lose my New Every 2 discount?
Will I lose preferred customer status with Verizon( have been a customer for over 10 years) ?
Are the plans different?
What are the downsides/upsides to buying from Best Buy? I have only ever used a corp store for my phone purchases and tech problems.
- 04-29-2010, 12:34 PM #2
- 04-29-2010, 12:38 PM #3
- 04-29-2010, 12:41 PM #4
- 04-29-2010, 12:54 PM #5
I stopped at Best Buy today and the rep said that they are an authorized retailer for Verizon wireless.
I wanted to know if we replaced one of the phones in our family plan, if we would just extend our existing contract or if they were like wirefly where it appears that it is not just a simple extension of the contract (I think you have to sign up for one of the plans they (wirefly) offer).
- 04-29-2010, 12:57 PM #6
- 04-29-2010, 01:11 PM #7
From experience, Best Buy will honor your upgrade date. I'm upgraded two lines. One and Eris and one a Droid, both of which, at the time were less than the Verizon store and VZW online. The Eris was free and the Droid was $100. I cannot be sure if they honor NE2 though as neither of my lines were eligible for that.
They also have different customer abilities (I guess is the best way to describe). Yesterday my Eris bricked. I took it to a VZW corporate store and they were going to replace it (still under warranty), but were out of stock, so instead of driving another 20 miles to another corporate store, I stopped by the BB where I bought the Eris. While it was still under warrant, they could not replace it with another phone. They were going to have to send it off. So, I drove to another corporate store and they were able to replace my Eris on the spot.
They told me in the store that for my NE2 money I had to call VZW and tell them I bought a new phone and they "should" apply the money towards my bill.
The BB employee did not sound very confident though, and could not explain exactly who I should call or whether he knew it would work or just thought that the way it works.
- 04-29-2010, 02:33 PM #9
- 04-30-2010, 08:21 PM #10
The big issue is what happens when you have a warrenty issue. As others have stated BB will usually not replace a defective phone on the spot. VZW Corporate stores cannot accept defective phones sold on-line so I am surprised they will replace a phone from Best Buy.
- 04-30-2010, 08:24 PM #11
- 16 Posts
Best Buy DOES NOT honor New Every Two discounts from Verizon. Best Buy's price is $199 for a two year contract. Verizon price is also $199 for a two year contract, but only if you purchase online thru Verizon's website. On top of that, Verizon will also apply whatever discount you're eligible for from your New Every Two plan. My total was $99 after the instant rebate and my NE2 discount, which Best Buy will not include.
- 04-30-2010, 08:30 PM #12
- 1 Posts
.....best buy, is a "third party" retailer for verizon, they WILL NOT extend the NEW EVERY TWO discount, because they are giving the phone to you REBATE FREE.......otherwise, go to the verizon store and you can save up to $50 more(new every two), but you have to wait 4-6 weeks.....to get that $100 back(rebate)......soooo....
Best Buy-$199 with no new every two.
Verizon-$150 and you have to wait 4-6 weeks to ultimately get this "Incredible" price!
I went to best buy, greattttt experience and would recommend them to allllll.......plus, grab their Black Tie Protection, only $10 a/month and your "smart phone is covered, no matter what".....directly from debit/$10/month.....ok bye guys.......
- 04-30-2010, 09:09 PM #13
- 33 Posts
I just picked mine up from the Best Buy in State College,PA (WE ARE...) Anywho, got the free 2gig SD card with it, and they offered me a warranty through their geek squad that is $10 a month, but no deductables and guaranteed a new phone for replacement instead of a refurb, that was the selling point for me-Neph-
- 04-30-2010, 09:35 PM #14
Being a Verizon Wireless employee, my answer is nothing.
Bestbuy employee's tend to screw accounts up because they have a lack of knowledge (not in all cases), but they do have all the carriers to sell and are expected to know knowledge on all of them so this is sometimes the reason.
Indirect retailers sometimes have more time to spend with customer's as the direct stores are generally swamped with customer's.
in the first 30 days, best buy or watever other retailer you bought the phone from is responsible for swapping out, exchanging or returning your device, and we will not do it at a direct store.
I would steer clear of Authorized retailers. If you want to buy indirect, best buy and a premium retailer is really the only other way I would go.
You have authorized retailers, who basically maintain a minimal standard with Verizon, then you have Premium retailers who maintain high standard's with verizon, from good numbers, satisified loyal customers, and knowledgeable employees.
- 04-30-2010, 09:37 PM #15
- 04-30-2010, 09:39 PM #16
- 16 Posts
does the $10 charge per month protection coverage from Best Buy have a deductible? if not, sounds like a pretty good deal! but anyways, have fun with your new phone!
- 04-30-2010, 09:58 PM #17
- 04-30-2010, 10:12 PM #18
- 04-30-2010, 10:19 PM #19
- 05-01-2010, 05:56 AM #20