[jam4775]

Question:
Cory Streater:

I'd rather not have to enter a password every time I unlock my phone, but apparently my Exchange ActiveSync mail account requires it.

Is there any way around this? What if I used a pattern lock app instead?

Answer:

This is a requirement per the Exchange server configuration. There is no alternate methods around this.

When you connect your phone to an exchange server it will enforce certain security parameters on your phone that your exchange administrator has setup before hand, for example it might force you to use a password to unlock your phone every time you want to use it. My company does not enforce this so I have never had to get around this, and I don't have an android phone yet to test this... but I have seen an app out there that will, supposedly, disable this... it is called Lockpicker and here is a link to androidcentral about it; http://www.androidcentral.com/quick-app-lockpicker.

Cory, can you please verify this and make to make sure this is a viable alternative to get around this exchange enforcement.

[Cory Streater]

When you connect your phone to an exchange server it will enforce certain security parameters on your phone that your exchange administrator has setup before hand, for example it might force you to use a password to unlock your phone every time you want to use it. My company does not enforce this so I have never had to get around this, and I don't have a android phone yet to test this... but I have seen an app out there that will, supposedly, disable this... it is called Lockpicker and here is a link to androidcentral about it; http://www.androidcentral.com/quick-app-lockpicker.

Cory, can you please verify this and make to make sure this is a viable alternative to get around this exchange enforcement.

Wow, great catch. My company doesn't enforce such policies, so perhaps one of the prior posters can test this out.

[tallydawg#AC]

Exchange

Has anyone tried to setup their Exchange account in which the server sits behind a ISA server?

[Chondog]

I got exchange server syncing errors while sitting at work connected to my work's wireless connection. I notice that when I turn the WiFi access off, everything syncs fine. Anyone know why and what I can do to get it to work with my work's wireless server?

I believe WiFi uses less battery than 3G. Is that correct?

[socal sxt]

My emails almost all disappeared last night on my 2 different POP accounts. Is there a setting that saying how long emails stay. On the Storm you could choose a lenght of time to keep emails on the phone.

[rortt]

I would put this under Apps, but it appears to be isolated to the Incredible.

Has anyone tried to setup a POP/IMAP account that uses self-signed certificates? In the normal Android Mail application, you can ignore security certificates, in the HTC Sync Email they appear to break the email setup as you can't move past the first page.

Anyone have any experience with this and can they provide some suggestions?

Thanks.

[SirKeats]

thought i'd post in case anyone unable to connect to their exchange account due to whatever stupid policies their company has in place (mine, for instance, has some sort of block on any connection outside of BIS or BES). they also don't permit auto forward of emails to an outside account, again, due to whatever security concerns they apparently have (i work for a food service company... not NASA... seems silly to me).

anyway, the only work around i've been able to find requires you leave your work computer on all the time. you then setup a gmail account within outlook via imap and create a rule to copy all incoming emails into your gmail inbox. works great for me thus far. sucks about the always on computer thing, and we'll have to see how this works out long term, but for now, it's a work around that allows me to view my work email on my non BB phone.

[nightfishing#ac]

I am going to piggyback this post....I am having a couple issues with WIfi connections that are resolved by turning it off and connecting thru mobile network. May be related/similar?

fb posts comments will sometimes be refused (no issues with wifi off)

I get a "Data connectivity error" on some pages (i.e. google shopping page)

[sniffs]

Probably most likely because your WiFi doesn't allow exchange syncing due to port blocks/certs/ad authentication..

That is how it's setup here in my office. Wifi here is for guests and LAN is for AD authed accounts.

[doogald]

On my old BB Storm 1 when i deleted messages from the gmail app it asked me if I just wanted to delete from the phone or from my gmail entirely. When I delete messages in gmail on the incredible it deletes it from my gmail account entirely. Is there a way to get this option to choose on my incredible? Or setting it to only delete on the phone? Thanks!

Anything deleted with the Gmail app is also deleted from your gmail account. You have a few options, if you need this:

- in the gmail app, archive messages that you no longer want on the phone, It will also be archived on gmail, but you can see those messages in "All Mail".

- set up POP access on your gmail account, and then use the HTC Mail app using POP to connect, with the setting to not remove messages from the server when you delete from the phone

- this would be ambitious, but if you want to have push, or you want to use the gmail app anyway, you could do something like this:

• in gmail on the web, create a new label in settings. Perhaps you will call it "mail on the phone"
• in gmail on the web, go to settings, filters. Create a new filter. Put an asterisk in the "from" field. (This will allow it to select everything.) Click "next step". Check "apply the label" and choose the label you created in the first step. If you want to apply it to all of the messages that you already have, check the box "also apply to xxx conversations below". Click "create filter".

What this will do is all new email sent to your gmail address will automatically have that label applied to the message. Now, on the phone in gmail, click "menu", then "settings", then, under labels, tell it to sync that label for 4 days (or all mail, if you prefer.) Then click "menu", "view labels", then select that label above, and it will show you the messages that are in that label.

Now, if you want to delete a message from the phone but not from your gmail account, when you open the message, select the option "remove label" and it will remove it from what you see on the phone, leave it in the gmail inbox. (Of course, if you really want to delete the message, you can select "delete".)

That seems like a lot of trouble, but, once it is set, you should be all set and still get push mail.

[naga]

When you connect your phone to an exchange server it will enforce certain security parameters on your phone that your exchange administrator has setup before hand, for example it might force you to use a password to unlock your phone every time you want to use it. My company does not enforce this so I have never had to get around this, and I don't have an android phone yet to test this... but I have seen an app out there that will, supposedly, disable this... it is called Lockpicker and here is a link to androidcentral about it; http://www.androidcentral.com/quick-app-lockpicker.

Cory, can you please verify this and make to make sure this is a viable alternative to get around this exchange enforcement.

Ahh I love you guys!! Did it on my Incredible and its working like a charm. Pattern unlock is much quicker than typing.

[socal sxt]

I would like to have both of my pop emails come into the same area like on the Storm instead of having to check 2 different email accounts. Is their a way or app to do this? If I forward both POP accounts to my gmail will that work?

[bespinct]

OK - I'm still having a problem connecting my account. I've got an email off to my IT department, but I think it is related to the screen lock requirement. Is there a way to enable the password screen lock that isn't just connect the dots? I can't find it if there is...and searching only shows me all the ways to avoid doing. Man, I'm backwards!

Steve in CT

[jdposhkus]

Ok, Ill admit that I am anal, but it seems that at times exchange email doesnt show up until I wake the Inc, Example. I get email from my answering service at noon, 3, 6, 9, and midnight with recaps of all calls taken by them. I noticed at 6:13 pm that I had not gotten my 6pm recap. I hit the top button and swiped and voila the mail flowed in to the inbox with a 6PM time stamp. I have the sync setting under exchange on the phone set to :As items arrive" Am I just crazy or is there a setting I have missed?
Please advise....
Thanks in advance.

JDP

[fredwooch]

I have what seems like an odd problem in getting my Desktop Outlook email to sync properly with my phone using Exchange Active Sync. Active Sync is working fine in capturing and syncing the emails from my Outlook Inbox. That's what it shows as the main entries when I tap on the Email application on the phone.

I also have a number of other "mail folders," most of which I use sporadically to save emails on selected topics, but a couple of which I created specifically in which I would put emails that I don't want to lose and want to be able to get to fairly easily without searching my entire Inbox or general saved emails. These two folders are actually subfolders in the "Saved Mail" folder, along with about ten other subfolders for the emails on selected topics.

For some reason, however, when I go to Menu>Folders on my phone and check out the other folders that Exchange Active Sync has carried over to my phone, the two particular folders that I want most are not there, although the other ten or so subfolders did carry over to my phone. There are also a bunch of other folders showing on my phone that I did not knowingly create on my Desktop -- none of which actually have any emails in them -- labeled "Sync Issues," "Sync Issues\Conflicts," "Sync Issues\Local Failures," and "Sync Issues\Server Failures." (My phone also includes the "Sent Mail," "Junk Mail," and "Deleted Mail" folders.)

If I had to guess what differentiates the two subfolders that did not carry over to my phone from the ten that did, I would speculate that those two subfolders probably have the most saved emails in them of all the subfolders -- although far fewer than are in my Inbox.

I spoke to tech support at HTC, who insisted that the issue is not the result of anything in the phone or the Active Sync program, but must have something to do with the way my exchange server is set up. But our IT consultant is not aware of anything that would cause this result. Does anybody have any ideas as to what the problem might be and how I might be able to get those two subfolders to appear on my phone, along with the emails that I save into them?

[XXXdc5]

I may have skipped past this but is it true that the only email sources that are pushed are gmail (through the app) and exchange?? is there any way to change that? i'm so used to having my emails on 3 accounts pushed to my phone because i'm currently a blackberry user.

[a4aaron]

Im still having problems with my email, i can recieve email but i cannot send it. I tried my wifes phone with the same settings to see if it was the phone and its not, it does the same thing. I am able to get my email from outlook express but i cannot reply or forward any of the messages. Any tips?

I have tried POP and IMAP.

[mistyinca]

My emails almost all disappeared last night on my 2 different POP accounts. Is there a setting that saying how long emails stay. On the Storm you could choose a lenght of time to keep emails on the phone.

I haven't yet seen an answer to this one. I woke up to find the same thing. All emails except for the one that came through today just disappeared off my phone this morning.

I, too, am looking for an option for this.

Thanks

[doogald]

I may have skipped past this but is it true that the only email sources that are pushed are gmail (through the app) and exchange?? is there any way to change that? i'm so used to having my emails on 3 accounts pushed to my phone because i'm currently a blackberry user.

There is a third party app in the market called K-9 which supports push for IMAP servers that support IDLE. The HTC Mail app does not support IMAP push.

[doogald]

Im still having problems with my email, i can recieve email but i cannot send it. I tried my wifes phone with the same settings to see if it was the phone and its not, it does the same thing. I am able to get my email from outlook express but i cannot reply or forward any of the messages. Any tips?

I have tried POP and IMAP.

My guess is that, if this is an ISP email account, they do not support the use of their SMTP server for sending mail outside of their network. If you have a gmail account, you can use your gmail server settings for SMTP to send mail on behalf of those accounts. You probably need to set up POP mail access on your gmail account through settings.

The server settings are:

login required
User Name: your full Gmail address [username@gmail.com]
Password: your Gmail password
SMTP Server: smtp.gmail.com
Security type: SSL
port: 465

[ncbryan]

I am using my corporate exchange email and when I open an email on my phone and then delete the email, it moves it UNread into my deleted folder on my desktop. Is there a way to delete from my phone ONLY and leave it on my desktop? Again, this is an exchange setup, so I don't have option to "leave on server".

Thanks,
Bryan

[Cory Streater]

I am using my corporate exchange email and when I open an email on my phone and then delete the email, it moves it UNread into my deleted folder on my desktop. Is there a way to delete from my phone ONLY and leave it on my desktop? Again, this is an exchange setup, so I don't have option to "leave on server".

Thanks,
Bryan

I think I covered this in the 1st post. If I'm misunderstanding your question, please let me know.

Question:

I would like to delete email messages on my phone without deleting them in the Inbox on my desktop Outlook. When I hit the "delete" option from my phone, however, the email is automatically moved to the "Deleted Items" folder on my desktop.

Is there a way to delete my old emails from my phone so they don't clog memory and clutter up my phone with emails I don't need anymore (some emails I do want to keep on my phone, however) without automatically deleting the same email from my Desktop Outlook?

Answer:

No. Because you are using Active Sync, the idea is that your email will always stay in sync, with your Exchange server, regardless of which Email client you are viewing from. This device has plenty of memory; I wouldn't worry about this being an issue. If you still want to control memory usage, you can go into settings and lower the Mail Size Limit, and whether to include file attachments in downloaded messages. Once you open a message you can download the rest of the message and attachments if you choose to do so.

[Cory Streater]

I haven't yet seen an answer to this one. I woke up to find the same thing. All emails except for the one that came through today just disappeared off my phone this morning.

I, too, am looking for an option for this.

Thanks

I know this works for IMAP. See if it works for POP also:

Open mail & select the account you want to configure. Then click menu > more > settings > send & receive > download options. Change the value to what you want it to be.

[ncbryan]

I indeed must have missed the original post. I did read through it, but missed it! Thanks for the response Cory. Sorry to have waisted your time on this!

Bryan

[nuke3ae]

That lockpicker app referenced in the first page works really good

http://www.androidcentral.com/quick-app-lockpicker