[sigranger6]

My Incredible won't keep my Exchange download frequency at "as items arrive" it defaults back to "Manual". Is this a server security issue or just something weird with my phone?

Thanks in advance

[dg417]

I have the same question as mshamalian. Does the email app forward attachments?

[flipfone]

Has anyone noticed that the HTC email client doesn't work with certain server setups, but the Touchdown client will?

I have been trying for several days to get the HTC client to work with our corporate Exchange server. I can never get authentication of my user account to work through the HTC Client. We are using a fairly standard setup of using our OWA server as our ActivSync server with SSL on. The client always says my account can't be authenticated.

I downloaded the trial to Touchdown last night, setup the account, and on the first try it logged onto the server. Everything appears to work through the Touchdown client.

I am also having problems with an IMAP account that the HTC Email client won't talk to and I am going to try to use an external mail client to logon to that account also.

Has anyone else seen these types of problems on the HTC Email client? I would rather just use the built-in client, but it doesn't appear that it is going to work.

i have the exact same issue. i really dont want to have another app running all the time, let alone pay for touchdown. ill be going to our exchange admin on monday to see if theres a way. i WAS looking thru the phone to see if a security certificate was downloaded but im not seeing anything. let me know if you have made any progress.

[XXXdc5]

Got my email to work. For those of you having problems you should check out maildroid. I started using it and everything works pretty well and it supports IMAP push

Edit:

Just kidding maildroid is garbage don't waste ur time

[john7760]

I have an issue sending email using the HTC mail client while connected to wifi. While connected I get a message undeliverable error. I disconnect wifi and off she goes. Any ideas?

[nneptune]

Thanks for this thread.
I know I'll be here often when FedEx drops my phone off.... WHEN????

[legacy]

Can you use the search functions of the phone to search your Exchange email?

[junipertodd]

Yes, you can.

[ALN1]

My work email is powered by google and the server is mail.turningwinds.com but I cannot get either the htc mail app or k-9 to connect to the server. I just get the message "cannot connect to the mail server to verify your account information. Your server is not responding." I have followed the instructions in this thread and on the Verizon site. What am I doing wrong?

[robm15]

Is there an option to turn off or on so that HTML mail images are not automatically downloaded when the email is opened?

[junipertodd]

I have not been successful in linking my INC to my company's Exchange server, even though I'm past the authentication stage. It authenticates with my user name, etc. but once I ask it to synch up my email, contacts or calendar, it says "processing" for a few minutes, then gives me this error:
"Failed to create the account. Please try again later".

Meanwhile, Touchdown works flawlessly. I would like to use the native email app. Any ideas? Thanks

[Incrediboy]

I use google to host my email ie.

Is it possible to use the gmail application to retrieve the incrediboy email (not IMAP), I'd like gmail functionality.

Also, can this be mounted as the primary userid or does it have to be a "gmail account" ie. ?

Thanks

[jas o]

Has anyone found the setting for how many days e-mails are saved on your phone? If so where might I find it? Thanks!!!!!

[nicholbert#ac]

My Incredible won't keep my Exchange download frequency at "as items arrive" it defaults back to "Manual". Is this a server security issue or just something weird with my phone?

Thanks in advance

I am also having this issue. Have you (or anyone else for that matter) found a working solution? This is so freaking annoying I am about to chuck this phone out my window. WTF!??!?!?

Huge relief Edit! So I discovered you have to ensure you have enabled Auto-sync. At some point I must have disabled it. So there ya go. I hope this helps anyone else having this problem!

To get to Auto-sync:

Settings > Accounts & Sync > Auto-sync (make sure the box is checked)

[njfoses]

New evo owner here hoping you guys can help me out since the phones are very similar. So i have exchange through my company setup and im a little confused. Everything seems to be synced up fine except lets say i check my exchange email on my pc and delete messages from my inbox. When i go to my evo i still have notifications that i have unread mail and when i go to my inbox i have to manually refresh for those to now delete from my phone. I have the setting checked to refresh when opening folder as well. I have it setup to sync as items arrive. I thought if i had a notification on my phone and went on a pc and deleted the email the notification would now go away? Is this how it is supposed to work? Thanks.

[TucsonChuck]

Has anyone found the setting for how many days e-mails are saved on your phone? If so where might I find it? Thanks!!!!!

Here you go.

1. Open email account
2. Open menu
3. Select more
4. Select Settings
5. Select Send and Receive
6. Select Download Options
7. Select By days or number of emails.

[fozzie66]

Thanks for the help!

[droidmindy]

When I review an email, and then delete it (menu - delete), it automatically opens the next message in the queue. Is it possible to go back to my inbox instead? This is using the stock email to check POP mail from my home ISP.

I know, it's really minor, and it's just one extra click to get back to my inbox, but if I can change it, I'd like to. I can't find any setting about this, but maybe I'm just missing it.

I thought I would miss push email (which in recent months, has been the only redeeming feature of my BB Curve), but it doesn't bother me at all. This phone rocks!

[brina042]

Found a way to get around paying for yahoo to forward emails. Go to your account settings>Set language, site, and time zone>YahooAsia Apparently yahoo doesn't charge for forwarding if you live in Asia.... You can set up your mail to forward to gmail to get push emails now =)

[Migizi]

OK, I scanned the whole thread, and I don't think I see this issue. So here goes...

I have Active Sync with Exchange for my work email. Works mostly great. I get all the emails in the Inbox quickly, and I do see all my folders. But here is where it gets strange...

1. The individual folders to not automatically download emails. They only fill when I actually open that folder. This seems odd to me - why would it not download emails in those folders, just as it does in Inbox or Sent Items? This is highly problematic for me, as I have Outlook rules set up to send messages to certain folders that are meaningful for me, and it seems absurd to have to click on a dozen different folders each time I want to see what is in them. Anything I can do to get this to work properly?

2. This is a known issue I think, but, is there a way to get the notifications (green circle on the mail icon) to come up for emails in the folders other than Inbox? I saw earlier someone said it doesn't do this, but I am wondering if there is an app or setting to do so.

Thanks in advance!

[Migizi]

Adding another problem with email with this phone, seeing if anyone else has had this...

If you try to send an email, and you don't have data service at your location at that moment, it tells you connection failed, and you don't have the opportunity to send it anyway. With my previous BB, and with iPhones (asking users), if you hit send, it will start trying to send it anyway, until it goes. This seems to be the better way for it to work. Anyone have any idea if there is a way to get it to do that?

[Vagrant_1]

I've been having Gmail issues for the past few days. I found this thread and read some of the first few posts. The only thing that came close was the thing about wifi messing with gmail sync. I have it on all the time because I don't know where I'll find wifi. Anyways, my problem is that my phone doesn't notify me when there's new gmail, even when there is. I check on my computer and the emails are there in the inbox and then I go to my phone and it's not there. However, when I hit refresh, next to the GMAIL title it would show the number of unread messages but it wouldn't display the new messages anywhere on my phone.

Testing the wifi issue, I turned it off and sent myself an email from my computer with my hotmail account. Boom, the email hits my gmail and I can see it on my computer but it still hasn't shown up on my phone. I manually hit refresh and it does exactly what it has been doing the past few days. (1) new message but no actual new message showing up in the inbox of my phone. Has anyone encountered something like this before? I'm at a loss because I don't know what to do now.

Help.

Thanks

I am having that same exact problem uggh. trying to read this thread to find solutions. I now turned off wifi to see if that helps

[Vagrant_1]

Are you using an automatic task killer or manager, which you are using to kill any background tasks and services, by any chance? If so, disable that feature, restart your phone (though I believe that logging in to Google Talk will restart the necessary service), and see if you start getting background notifications.

Also, just to ask the question, are you using the gmail app, or the HTC Mail app?

Ah you may have solved my problem, I always kill gtalk

Edit: guess you was right, rebooted and gtalk services is running and bam crap load of emails just poured in. Thnx man

[flipfone]

OK, I scanned the whole thread, and I don't think I see this issue. So here goes...

I have Active Sync with Exchange for my work email. Works mostly great. I get all the emails in the Inbox quickly, and I do see all my folders. But here is where it gets strange...

1. The individual folders to not automatically download emails. They only fill when I actually open that folder. This seems odd to me - why would it not download emails in those folders, just as it does in Inbox or Sent Items? This is highly problematic for me, as I have Outlook rules set up to send messages to certain folders that are meaningful for me, and it seems absurd to have to click on a dozen different folders each time I want to see what is in them. Anything I can do to get this to work properly?

2. This is a known issue I think, but, is there a way to get the notifications (green circle on the mail icon) to come up for emails in the folders other than Inbox? I saw earlier someone said it doesn't do this, but I am wondering if there is an app or setting to do so.

Thanks in advance!

i dont see that setting in there. but i know that is IS in NitroDesks Exchange. you might want to try it from the market for 30 days. it fills in all the missing things that SHOULD be in exchange for android.

[Migizi]

i dont see that setting in there. but i know that is IS in NitroDesks Exchange. you might want to try it from the market for 30 days. it fills in all the missing things that SHOULD be in exchange for android.

Thanks for that, I'll have to check it out.