Basically, the phone screen is unresponsive when your not holding it or any time it's not grounded. If I put it in the car holder and then touch the screen, its very sporadic. I have compared it with the droid eris and the Moto Droid under the same conditions at the same time, and it performs flawlessly. I have tried the incredible with the screen protector and without. If I take it out of the dock and hold the phone in my hand, it works great again. It's not just the car dock either. If I set it on certain surfaces and just touch it with one finger it does the same thing.
The car dock itself has nothing to do with it. I've narrowed it down to a grounding issue. I've also tested 3 Incredibles and ALL of them do it. I am going to post another video showing it on top of a piece of styrofoam which also creates the problem. It's definitely more widespread then just a few phones. Basically, If the phone has very little ground it is unresponsive. If you ground it, either by holding it or placing it on a surface that is grounded then it solves the problem. If you plug anything into it that is grounded it solves the problem.
Here is a new video on different surfaces. It's not a car dock issue. If it is some static issue as some are saying, it works great on a eris, or a moto droid so it's not capacitive screen in general. [Only registered users can view links. ]
Here is the car dock video [Only registered users can view links. ]
My goal for this thread, (now that I see it is happening to a lot of phones) is too get enough info out there so that other people can effectively recreate this problem on their phones. With enough people, I am hoping HTC or Verizon can offer a fix not just a work around.
UPDATE 5-17-10
I received 2 replacement Incredibles from Verizon. Both phones respond in the same way as the original. I called verizon, and they said "they are compiling a list of problems to send to HTC and they will add this one to the list". Hopefully the rep that I spoke with wasn't just trying to shut me up. I don't know... Anyway, Here is the last video I am going to do on the topic. In this I wanted to clearly show the following:
- It is not a "Capacitive" screen issue in general (MOTO Droid, and Eris are fine)
- It is a MASS DEFECT of this phone. (I am not saying ALL phones)
I am going to forward this message and the video to HTC. I will post the response. Here is the link to the new video. [Only registered users can view links. ]
I could see the styrofoam maybe causing an issue as the static electricity could mess with the internal components. As far as the car dock, I'm scratching my head...0.o
You could try bringing it up to a Verizon rep at the store but without being able to show them at the desk, i doubt they will do much.
I have that problem with mine now that I have seen your video. I don't use a car dock. I had it setting on the couch beside me and didn't pick it up but tried to unlock it and it wouldn't work well at all. I'm not sure what's wrong with it, but it's not your phone... you aren't alone in this matter, I promise you that much. I do hope it is some type of software glitch that might get resolved with a pushed update... :-/ but who knows right now. It might be made that way for some reason that hasn't been said yet. :-/
I don't have this problem. While I'm at work, I'll leave my phone on my toolbox, or desk, or even just a shelf, and I don't pick it up when I get an alert, I just use my finger and the phone workes just fine. Just tried setting it down on my couch beside me like above post, and it works fine there too. For reference, my toolbox top is stainless steel, desk is wood, and shelves are composite. so it's not the surface. I know that my old storm was like that though. I had to be holding it for it to work.
That's really strange. I've tried mine on a number of surfaces (wood, rubber, plastic, metal and formica) and it works fine. Awaiting a car dock that I ordered, so we'll see how that works...
This was an issue with the Storm as well. I chased it for months but could never 100% nail it down. It is related to grounding, but I could completely resolve or reproduce it.
Here is a new video on different surfaces. It's not a car dock issue. If it is some static issue as some are saying, it works great on a eris, or a moto droid so it's not capacitive screen in general.
[Only registered users can view links. ]
Thanks for all the feedback. Please test your phone using the materials in the new video. Thanks!
As far as the thing not working, I've been playing around with my phone all day, from my desk, to the couch arm one handed, and I even tried the top of a Styrofoam cooler on top of a table like you did in the video and the phone worked just fine. Maybe you got the HTC prototype that can detect when it's in your hand or not so that buttons aren't pushed in your pocket! j/k I would just take the phone back, they are probably going to look at you crazy though.
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