The rep was just jealous.
Unfortunately I have experienced some reception problems with my Incredible. I live in an area with low reception, but my S1 used to do OK, maybe one dropped call a week. My incredible drops a call every day. I guess I'll have to break down and buy a network extender because I don't see any new towers going up around me.
I have found that battery life varies. I suspect there could be an app that sometimes causes a major battery leak because some days I can go to bed with 30% remaining and others I have to recharge by lunchtime. I have disabled continuous network connection and generally leave GPS, Wi-Fi and BT off unless I am using them. Would really like to see improvement in this area. If, as another poster suspected, it has something to do with CityID I will be pissed.
All that said, the Incredible is the best device I've ever seen. I like my moms iPhone, liked my old BB, but the Incredible is miles ahead. I can't wait to see what FroYo brings.