So recently, I emailed HTC from their website concerning the battery life on the Incredible. This was the email I wrote:
Today, I received this response:
So it looks like HTC is admitting there's a problem with reception? I thought reception was intentionally weak when not making a call so it WOULDN'T eat up battery?
In any case, the response is pretty interesting. However, if the low signal really is a cause of the battery drain, my response is to make sure you have Wifi enabled all the time if you're in an office or something that has a Wifi connection. You can change that in Wifi settings.
Hello, I currently have a Droid Incredible and I am experiencing horrible battery issues caused by the phone not properly going into "sleep" mode. When I try to put the phone to sleep, it stays awake and continues to eat battery life. I have deleted all third party apps, so the thing responsible must be one of the HTC programs added onto the phone.
Sometimes, I've noticed that when I Force Stop the Calendar application, this fixes the issue. However, sometimes it doesn't and I must then Force Stop another HTC app, like the Messages, before the phone will sleep correctly. However, I do not want to have to Force Stop my applications daily for the phone to work properly, so I'm sure there must be a fix available.
This is creating a massive problem and is starting to ruin an otherwise wonderful experience with this device. Any assistance you could provide would be greatly appreciated.
Today, I received this response:
Hi, I?m Katie, and I?ll be glad to assist you today. The reason for this is because of an issue with the antenna. The antenna does not pick up reception as well as it should. Therefore, the device is constantly searching for a stronger signal and draining the battery. We are currently aware of this issue and working to address this is in the next MR (ROM update). Like all ROM updates, we cannot provide the exact date for an expected release, as there may be delays that are out of HTC?s control. To fix the force close problem you will need to do a factory reset. I advise you to back up all personal information, as the factory reset will delete personal information stored on the device. To perform a factory reset follow the steps provided: 1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER. 4. When asked to confirm, press VOLUME UP. Thank you for contacting HTC America Technical Support. Please feel free to contact us again if you have any future questions. Also, I would like to invite you to participate in a customer satisfaction survey located at HTC Online Survey.
So it looks like HTC is admitting there's a problem with reception? I thought reception was intentionally weak when not making a call so it WOULDN'T eat up battery?
In any case, the response is pretty interesting. However, if the low signal really is a cause of the battery drain, my response is to make sure you have Wifi enabled all the time if you're in an office or something that has a Wifi connection. You can change that in Wifi settings.