After 3 weeks of the 2am reboots and having tried every possible suggestion on this forum and others, I decided to call Verizon. I spent almost an hour on the phone with them, trying to get some resolution, but no luck. Spent most of the time with the tier 2 support guy who then transferred me to his supervisor, who then transferred me to HTC.
First, it really annoyed me that all the VZ people I talked to acted like they have not heard of this issue, even though it?s well documented on this and other forums. At least the HTC guy admitted that this was a ?widespread? problem.
VZ?s claim is that my phone is out of warranty so there?s nothing they can do about it. I argued that warranty has nothing to do with it since this problem is a direct result of the software update and if they caused (or was partly responsible for) my phone to malfunction, they should be liable. They said they don?t have anything to do with the software update other than approving the release. In fact the tier 2 guy kept saying, ?we don?t even like the software.? LOL.
HTC basically admitted that these reboots are happening as a result of the update and they don?t currently have a solution. He only suggested leaving the wifi on tonight so that the update could completely successfully, but even doubted himself whether that would work. Told me to call back if it happens again so they can troubleshoot more.
I think my best resolution at this point is through small claims court since I don?t want to pay of an upgrade. I?ve gotten HTC to acknowledge that the update causes the problem and that it is widespread and I?ve gotten VZ to say they approve any software updates, so I figure I can show liability on both parties.
I encourage everyone to call VZ and keep them on the phone for as long as you can. Management looks closely at support call metrics like time on the phone so maybe if enough people call we can get management?s attention.